HP Envy 4 Manual

							HP Envy 4
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only. 
						

							© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2012
Document Part Number: 683019-001 
						

							Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
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							iv   Safety warning notice 
						

							Table of contents
1  Product description ........................................................................................................................................ 1
2  External component identification ................................................................................................................ 4
Display .................................................................................................................................................. 4
Button, speakers, and subwoofer ......................................................................................................... 5
Keys ..................................................................................................................................................... 6
Lights .................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 8
Left side ................................................................................................................................................ 8
Right side ...........................................................................................................................................  10
Bottom ................................................................................................................................................ 11
3  Illustrated parts catalog ............................................................................................................................... 12
Service tag .........................................................................................................................................  12
Computer major components ............................................................................................................. 13
Mass storage devices ......................................................................................................................... 18
Miscellaneous parts ............................................................................................................................ 19
Sequential part number listing ............................................................................................................ 19
4  Removal and replacement procedures ....................................................................................................... 25
Preliminary replacement requirements ............................................................................................... 25
Tools required .................................................................................................................... 25
Service considerations ....................................................................................................... 25
Plastic parts ....................................................................................................... 25
Cables and connectors .....................................................................................  25
Drive handling ................................................................................................... 26
Grounding guidelines ......................................................................................................... 26
Electrostatic discharge damage ........................................................................ 26
Packaging and transporting guidelines ............................................. 28
Component replacement procedures ................................................................................................. 29
Service label ...................................................................................................................... 30
Display panel ..................................................................................................................... 31
Base enclosure .................................................................................................................. 33
Battery ...............................................................................................................................  35
Hard drive .......................................................................................................................... 37
RTC battery .......................................................................................................................  40
v 
						

							Memory module ................................................................................................................. 41
WLAN module .................................................................................................................... 43
TouchPad module .............................................................................................................. 45
Fan ..................................................................................................................................... 46
System board ..................................................................................................................... 47
Heat sink ............................................................................................................................ 51
RJ-45 module cover ........................................................................................................... 52
Media card reader assembly (smart card reader) .............................................................. 53
Subwoofer .......................................................................................................................... 54
Security bracket ................................................................................................................. 55
USB/Audio board ............................................................................................................... 56
Power connector cable ...................................................................................................... 57
Speakers ............................................................................................................................ 58
Power button board ........................................................................................................... 59
Keyboard ........................................................................................................................... 60
Top cover ........................................................................................................................... 63
WLAN antenna cables ....................................................................................................... 64
Display panel cable assembly ........................................................................................... 65
Webcam assembly ............................................................................................................ 66
Display hinges and hinge covers ....................................................................................... 67
5  Setup Utility (BIOS) and System Diagnostics ............................................................................................ 69
Using Setup Utility .............................................................................................................................. 69
Starting Setup Utility .......................................................................................................... 69
Changing the language of Setup Utility ............................................................................. 69
Navigating and selecting in Setup Utility ............................................................................ 70
Displaying system information ........................................................................................... 70
Restoring factory settings in Setup Utility .......................................................................... 71
Exiting Setup Utility ............................................................................................................ 71
Updating the BIOS ............................................................................................................. 71
Determining the BIOS version ........................................................................... 72
Downloading a BIOS update ............................................................................. 72
Using System Diagnostics .................................................................................................................. 73
6  Specifications ................................................................................................................................................ 74
Computer specifications ..................................................................................................................... 74
14.0-inch display specifications .......................................................................................................... 74
7  Backup and recovery .................................................................................................................................... 76
Restoring the system .......................................................................................................................... 76
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							Creating restore media ....................................................................................................................... 76
Performing a system recovery ............................................................................................................ 77
Using the dedicated recovery partition .............................................................................. 77
Restoring using the restore media ..................................................................................... 79
Changing the computer boot order .................................................................................... 79
Backing up and recovering your information ...................................................................................... 79
Using Windows Backup and Restore ................................................................................ 80
Using Windows system restore points ............................................................................... 81
When to create restore points ........................................................................... 81
Create a system restore point ........................................................................... 81
Restore to a previous date and time ................................................................. 81
8  Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ............................................................................................................ 82
Requirements for specific countries and regions ............................................................................... 82
9  Recycling ....................................................................................................................................................... 84
Index ................................................................................................................................................................... 85
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							viii 
						

							1 Product description
Category Description
Product NameHP Envy 4 PC
ProcessorsIntel® Core™ i5-3317U 1.7GHz processor SC turbo up to 2.6GHz (3–MB cache, dual core 17 W)
  Intel® Core™ i3-3217U 1.8GHz processor SC turbo up to 2.3GHz (3–MB cache, dual core 17 W)
  Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3–MB L3 cache, dual core 17
W)
  Intel® Core™ i3-2367M 1.4GHz processor (3–MB L3 cache, dual 17W)
  Intel® Core™ i3-2367M 1.5GHz processor (3–MB L3 cache, dual 17W)
ChipsetIntel® HM77 Express platform controller hub (PCH)
GraphicsIntel® HD Graphics 4000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
decode, and DX11 support and HDMI support
  Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
decode, and DX11 support and HDMI support
Panel14.0 high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (3.2mm) Slim,
Shuriken, 200 nits, Supports LVDS
  All display assemblies include 2 wireless local area network (WLAN) antenna cables.
  Supports 16:9 wide aspect ratio
  Support for non-flush glass panel cover (non-PMMA)
MemoryTwo memory module slots
  DDR3-1600MHz single channel support
DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)
  Supports up to 16384-GB of system RAM
  Supports the following configurations:
●2048-MB total system memory (2048×1)
●4096-MB total system memory (2048×2)
●4096-MB total system memory (4096×1)
●6144-MB total system memory (2048×1 + 4096×1)
●8192-MB total system memory (4096×2)
●8192-MB total system memory (8192×1)
●12288-MB total system memory (8192×1 + 4096×1)
●16384-MB total system memory (8192×2)
1 
						

							Category Description
Hard drivesHDD (7mm SATA 2.5”) configurations:
●320-GB 7200 RPM 7mm SATA
●320-GB, 5400 RPM 7mm SATA
●500-GB 5400 RPM 7mm SATA
  mSATA SSD configurations:
 32-GB SSD
Optical driveExternal USB optical drive (computer USB ports support 2A current)
 SATA
 12–7 mm tray load
  Supports the following external optical drives:
●Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
Audio and videoDual array digital microphones
  Two integrated stereo speakers and subwoofer
  HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second)
EthernetIntegrated 10/100/1000 GB network interface card (NIC)
WirelessIntegrated WLAN options by way of wireless module
  Two WLAN antennas built into display assembly
  Supports the following WLAN formats:
●Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,
Bluetooth 3.0)
●Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
●Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
External media cardPush-push insertion/removal
  HP Multi-Format Digital Media Reader supports the following digital card formats:
●MultiMediaCard
●Secure Digital (SD) Card
●Secure Digital High-Capacity (SDHC) Card
●Secure Digital Extended Capacity (SDxC) Card
Ports
●3-pin AC power (non-smart pin)
●Audio-in (mono microphone), supports jack detection
●Audio-out (stereo headphone), supports jack detection
●HDMI version 1.4b supporting 1920p, 1920 ×1200 @ 60Hz
●RJ-45 (Ethernet, includes link and activity lights)
●USB 3.0 (2 ports)
●USB 2.0 (1 port)
2 Chapter 1   Product description