HP Envy 6 Service Manual

							Restoring factory settings in Setup Utility
NOTE:Restoring defaults will not change the hard drive mode.
To return all settings in Setup Utility to the values that were set at the factory, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.Press f10 to enter Setup Utility.
3.Use the arrow keys to select Exit > Load Setup Defaults.
4.Follow the on-screen instructions.
5.To save your changes and exit, press f10, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:Your password settings and security settings are not changed when you restore the
factory settings.
Exiting Setup Utility
●To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.
●To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Using Setup Utility 73 
						

							Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility.
1.Start Setup Utility (BIOS).
2.Use the arrow keys to select Main.
3.To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.Windows 7—Select Start > Help and Support > Maintain.
Windows XP—Select Start > Help and Support, and then select the software and
drivers update.
2.Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3.At the download area, follow these steps:
a.Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive. Make a note
of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
NOTE:If you connect your computer to a network, consult the network administrator
before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.Windows 7—Open Windows Explorer by selecting Start > Computer.
Windows XP—Open Windows Explorer by selecting Start > My Computer.
2.Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
74 Chapter 5   Setup Utility (BIOS) and System Diagnostics 
						

							4.Double-click the file that has an .exe extension (for example, filename.exe). The BIOS
installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in System Diagnostics:
●Start-up test—This test analyzes the main computer components that are required to start
the computer.
●Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
●Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
●Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact
HP support to report the issue and purchase a replacement battery.
You can also view system information and error logs in the System Diagnostics window.
To start System Diagnostics:
1.Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2.Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:If you need to stop a diagnostics test while it is running, press esc.
Using System Diagnostics 75 
						

							6 Specifications
Computer specifications
 Metric U.S.
Dimensions
Width29.16 cm11.48 in
Depth2.15 cm8.46 in
Height (front to back)2.11 to 3.19 cm0.83 to 1.26 in
Weight
With 6-cell battery1.60 kg3.53 lb
With 3-cell battery1.46 kg3.22 lb
Input power
Operating voltage and current 19.5V dc @ 3.33 A – 65 W
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
NOTE:Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
15.6-inch display specifications
 Metric U.S.
Dimensions
Height16.50 cm6.50 in
Width25.34 cm11.60 in
Diagonal33.66 cm13.30 in
Number of colors262,144
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							 Metric U.S.
Contrast ratio200:1 (typical)
Brightness200 nits (typical)
Pixel resolution
Pitch0.197 mm × 0.197 mm
Format 1366 × 768
Configuration RGB vertical stripe
BacklightLED
Character display80 × 25
Total power consumption2.0 W
Viewing angle±65° horizontal, ±50° vertical (typical)
15.6-inch display specifications 77 
						

							7 Backup and recovery
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and restore it if ever needed.
This chapter provides information on the following topics:
●Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software
feature)
●Performing a system restore (from the partition, recovery discs, or a recovery flash drive)
●Backing up your information
●Recovering a program or driver
Restoring the system
If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to
restore your system to its factory image. Ideally, you have already used HP Recovery Manager to
create these tools immediately after software setup.
NOTE:All references to the hard disk drive in this guide refer to the solid-state (SSD) drive
For issues other than hard drive failure, you can restore your system by using the HP Recovery
partition, rather than by using recovery discs or a recovery flash drive. To check for the presence of a
recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.
If the recovery partition is present, a Recovery drive is listed in the window.
CAUTION:HP Recovery Manager (partition or discs/flash drive) restores only software that was
preinstalled at the factory. Software not provided with this computer must be reinstalled manually.
Creating restore media
HP recommends that you create either a set of recovery discs or a recovery flash drive so that you
can restore your computer to its original factory state if the hard drive fails, or if for any reason you
cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up
the computer for the first time.
NOTE:HP Recovery Manager allows the creation of only one set of recovery discs or one recovery
flash drive. Handle these recovery tools carefully, and keep them in a safe place.
NOTE:You can use an optional external optical drive (purchased separately) to create recovery
discs, or you can purchase recovery discs for your computer from the HP website. If you use an
external optical drive, it must be connected directly to a USB port on the computer, not to a USB port
on an external device, such as a USB hub.
Guidelines:
●Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. 
NOTE:Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.
●The computer must be connected to AC power during this process.
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							●Only one set of recovery discs or one recovery flash drive can be created per computer.
NOTE:If you are creating recovery discs, number each disc before inserting it into an optional
external optical drive (purchased separately).
●If necessary, you can exit the program before you have finished creating the recovery discs or
recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to
continue the backup creation process.
To create a set of recovery discs or a recovery flash drive:
1.Select Start > All Programs > Security and Protection > HP Recovery Manager > HP
Recovery Media Creation.
2.Follow the on-screen instructions.
Performing a system recovery
HP Recovery Manager software allows you to repair or restore the computer to its original factory
state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated
recovery partition on the hard drive. 
NOTE:A system restore must be performed if the computer hard drive fails or if all attempts to
correct any functional computer issues fail. A system restore should be used as a final attempt to
correct computer issues.
Note the following when performing a system restore:
●You can restore only the system that you have previously backed up. HP recommends that you
use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as
soon as you set up the computer.
●Windows has its own built-in repair features, such as System Restore. If you have not already
tried these features, try them before using HP Recovery Manager to restore your system.
●HP Recovery Manager restores only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturers
website or reinstall the software from the disc provided by the manufacturer using an optional
external optical drive (purchased separately).
Using the dedicated recovery partition 
When using the dedicated recovery partition, there is an option to back up pictures, music and other
audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails,
Internet favorites and settings during this process.
Performing a system recovery 79 
						

							To restore the computer from the recovery partition, follow these steps:
1.Access HP Recovery Manager in either of the following ways:
●Select Start > All Programs > Security and Protection > HP Recovery Manager > HP
Recovery Manager.
– or –
●Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then, press f11 while the
“F11 (System Recovery)” message is displayed on the screen.
2.Click System Recovery in the HP Recovery Manager window.
3.Follow the on-screen instructions.
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							Restoring using the restore media
1.If possible, back up all personal files.
2.Insert the first recovery disc into an optional external optical drive (purchased separately), and
then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE:If the computer does not automatically restart in the HP Recovery Manager, the
computer boot order needs to be changed.
3.Press f9 at system bootup.
4.Select the external optical drive or the flash drive.
5.Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1.Restart the computer.
2.Press esc while the computer is restarting, and then press f9 for boot options.
3.Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for recovery flash drive:
1.Insert the flash drive into a USB port.
2.Restart the computer.
3.Press esc while the computer is restarting, and then press f9 for boot options.
4.Select the flash drive from the boot options window.
Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE:A recovery from your most recent backup needs to be performed if the computer has a virus
attack or if any major system components fail. In order to correct computer issues, a recovery should
first be attempted before a system restore is attempted.
You can back up your information to an optional external hard drive, a network drive, or discs. Back
up your system at the following times:
●At regularly scheduled times
TIP:Set reminders to back up your information periodically.
●Before the computer is repaired or restored
●Before you add or modify hardware or software
Backing up and recovering your information 81 
						

							Guidelines:
●Create system restore points using the Windows® System Restore feature, and periodically
copy them to an optical disc using an optional external optical drive (purchased separately) or an
external hard drive. For more information on using system restore points, refer to 
Using
Windows system restore points on page 83.
●Store personal files in the Documents library and back up this folder periodically.
●Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1.Display the screen you want to save.
2.Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3.Open a word-processing document, and then select Edit > Paste. The screen image is added to
the document.
4.Save and print the document.
Using Windows Backup and Restore
Guidelines:
●Be sure that the computer is connected to AC power before you start the backup process.
●Allow enough time to complete the backup process. Depending on file sizes, it may take over an
hour.
To create a backup:
1.Select Start > Control Panel > System and Security > Backup and Restore.
2.Follow the on-screen instructions to schedule and create a backup.
NOTE:Windows® includes the User Account Control feature to improve the security of the
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
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