HP Hewlett Packard 1220 Plain Paper Inkjet Fax Users Manual

							Chapter 6—Maintain the unit35 
HP Fax 1200 Series

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Follow these steps to replace the cartridge.
1Turn on the unit, and open the top cover.
The carriage moves to the center of the unit.
2After the carriage stops moving, flip up the print-cartridge latch on the left, grasp 
the top of the old print cartridge (the thicker one), and pull it up and out of its slot.
3Remove the new color cartridge (the thicker one) from its packaging and, being 
careful to touch only the black plastic, gently remove both the green pull tab and 
blue tape covering the nozzles.
6-$*3
Do not touch the gold-colored contacts.

	












 
						

							36Chapter 6—Maintain the unit
HP Fax 1200 Series
4Push the new color cartridge firmly down into the slot on the left.
The print-cartridge label should be facing you after the cartridge is inserted.

	












 
						

							Chapter 6—Maintain the unit37 
HP Fax 1200 Series
5Lower the print-cartridge latch down onto the top of the cartridge, and push down 
until the latch locks firmly into place.
After you are done, both cartridges should be in place and the latches should be 
closed.
6If you are also replacing the black cartridge, perform the steps outlined in “Replace 
the black print cartridge” before continuing.
7Close the top cover.
8After the message appears in the front-panel display, press ENTER to align the 
cartridge.
A page prints to confirm alignment. You can either discard or recycle this page.

	












 
						

							38Chapter 6—Maintain the unit
HP Fax 1200 Series
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A message on the front-panel display asks you to align the cartridges every time you 
install or replace a cartridge. When you “align” the print cartridges, the unit 
automatically adjusts the cartridges to ensure high-quality output.
➤To align the cartridges after the message appears on the display, press ENTER on 
the front panel.
To align the cartridges at any other time, do the following:
1Press Menu.
2Press 7, and then press 2.
A page prints to confirm alignment. You can either discard or recycle this page.
6

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Use this feature when the Self-Test Report shows streaking or white lines through any 
of the colored bars. Do not clean cartridges unnecessarily. This wastes ink and shortens 
the life of your print cartridges.
If copy quality still seems poor after you clean the cartridges, replace the cartridge that 
is affected.
1Press Menu.
2Press 7, and then press 1.
A page prints to confirm cleaning. You can either discard or recycle this page.
6

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Use this process if a front-panel message keeps asking you to check a cartridge after you 
already have.
Make sure you have the following materials available:
 Cotton swabs or any soft material that will not come apart or leave fibers (for 
example, a scrap piece of clean cotton cloth).
 Distilled, filtered, or bottled water (tap water may contain contaminants that can 
damage the print cartridges).
6-$*3
Be careful not to get ink on your hands or clothing.
1Turn the unit on, and open the top cover.
The print cartridges move to the center.
2After the print cartridges have moved to the center, unplug the power cord from the 
back of the unit.

	












 
						

							Chapter 6—Maintain the unit39 
HP Fax 1200 Series
3Follow these steps to clean each print cartridge.
 Remove the cartridge from the holder.
 Dip a clean cotton swab into distilled water, and squeeze any excess water 
from the swab.
 Grasp the cartridge by its sides or top.
 Clean the contacts.
 Place the cartridge back into the holder.
4Close the top cover, and plug in the unit.
Because you removed a print cartridge from its holder, the unit will need to realign 
the cartridges.
5After the message appears in the front-panel display, press ENTER to align the 
cartridge.
A page prints to confirm alignment. You can either discard or recycle this page.
6
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/



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The following steps help you change the language and country for your unit.
1Press Menu.
2Press 7, and then press 6.
3Follow the instructions that appear in the front-panel display.
Using the keypad, enter the number that corresponds to the desired country or 
language, and then confirm your selection.

	












 
						

							40Chapter 6—Maintain the unit
HP Fax 1200 Series
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The bulb in your unit remains on for a specified period so that the unit is immediately 
ready to respond to your request. When the unit has not been used within that specified 
period of time, it turns the bulb off to preserve power and displays Power Save On in the 
front-panel display. (You can exit this mode by pressing any button on the front panel.)
Your unit is automatically set to enter power-save mode after 12 hours. Follow these 
steps if you want the unit to enter this mode earlier.
1Press Menu.
2Press 7, and then press 5.
3Press   until the desired time appears, and then press ENTER.

	












 
						

							Chapter 7—Troubleshoot your unit 41
7
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This section provides procedures and tips for resolving issues that you may encounter 
while working with your HP Fax.
6=
Follow these steps to clear a paper jam.
 If the paper has jammed where it enters the unit, take the edge of the paper, and 
gently pull the paper out the front of the unit.
 If the paper has crumpled and jammed in the back of the unit, unlock and remove 
the back door. Gently pull the paper out of the rollers. Replace and lock the back 
door.
 If the paper has jammed where it exits the unit, grasp the leading edge of the paper, 
and pull the paper out through the output tray.

3*:If you turned the unit off before clearing the paper jam, turn it back on, and then 
restart your copying job.
A
/
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This section identifies some of the messages that may appear in the front-panel display.
Message What You Should Do
[Black or Color] ink low. Press 
Enter to continue.Replace the print cartridge at your earliest 
convenience. For more information, see “Work with 
print cartridges.”
[Fax] send failed  Did you check the connection and the Log? Check 
the Log to find out more about the failure. The Log 
contains error codes for many common fax-
transmission errors. For more information about 
the Log, see “Generate manual reports.” For more 
information about error codes, see “Identify error 
codes on the Log.”
 Is there a paper jam? Clear the jam. For more 
information, see “Clear a paper jam.”

	












 
						

							42 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
Error __. Turn power off and 
on.
Error __. Record number, and 
then call for service.Turn the power off and then on again. If this does not 
work, record the error number and contact HP.
Error: Incorrect [black or 
color] cartridge installed. Did you install the correct cartridge? You may have 
installed the wrong type of print cartridge. Remove 
it, and replace it with the correct type of cartridge. 
For more information, see “Order print cartridges.”
 Is the print cartridge installed correctly? One or 
both of the print cartridges is not installed or is 
installed incorrectly. Remove and reinsert the 
cartridges, making sure to snap them into their 
holders.
 Did you remove the protective tape from the print 
cartridge? Gently remove both the green pull tab 
and blue tape covering the nozzles on the print 
cartridge.
Group fax failed  Did you enter the correct number? Check the 
number you are entering, and then try to send the 
fax again.
 Did you check the Log? Check the Log to find out 
more about the failure. The Log contains error 
codes for many common fax-transmission errors. 
For more information about the Log, see “Generate 
manual reports.” For more information about error 
codes, see “Identify error codes on the Log.”
Group is empty The group does not contain any members.
Ink out soon: [Black or Color] 
ink out soon. Press Enter to 
continue.Replace the print cartridge immediately. For more 
information, see “Work with print cartridges.”
Insert [black or color] 
cartridge. Is the print cartridge installed correctly? The print 
cartridge is either not installed or is installed 
incorrectly. Remove and reinsert the cartridges, 
making sure to snap them into their holders.
 Did you remove the protective tape from the print 
cartridge? Gently remove both the green pull tab 
and blue tape covering the nozzles on the print 
cartridge.
Memory  full;  press  Enter. There is probably a paper jam. Clear the jam. For more 
information, see “Clear a paper jam.” Message What You Should Do

	












 
						

							Chapter 7—Troubleshoot your unit 43 
HP Fax 1200 Series
Not allowed. Select Speed Dial, 
then Start.You have pressed an incorrect key combination. Enter 
the speed-dial number, and then press Start.
Open door. Clear carriage jam, 
and then press Enter. Are you using the unit for the first time? Make sure 
that you have removed all packing materials from 
the unit.
 Are you using the print cartridges for the first time? 
Make sure that you have removed the protective 
tape from the nozzles on both cartridges, and make 
sure that the latches are closed.
 Is there a paper jam? Clear the jam. For more 
information, see “Clear a paper jam.”
 Do the print cartridges need to be cleaned or 
replaced? Print a Self-Test Report to check the 
status of the print cartridges. If you notice missing 
lines or gaps in the patterns, clean the cartridges. If 
the problem persists, you may need to replace your 
print cartridges.
 Did you try to add paper to the input tray while the 
unit was in use? Remove the paper, turn off the 
unit, and unplug the power cable from the back. 
Wait a few seconds, plug in the power cable, and 
turn the unit on.
Original jam: Clear jam, and 
then press Enter.Your original is jammed in the automatic document 
feeder (ADF). Clear the jam. For more information, see 
“Clear a paper jam.”
Out of paper: Load paper, and 
then press Enter. Do you have paper in the input tray? Load paper, 
and make sure there is only one type of paper in the 
input tray.
 Is the back door off? If you removed the back door 
to clear a paper jam, replace it.
Paper jam: Clear jam, and then 
press Enter.Paper is jammed in the unit. Clear the jam. For more 
information, see “Clear a paper jam.”
Paper too narrow. Load wider 
paper, and then press Enter.The paper you have loaded is not the correct size. 
Faxing and copying require letter-, legal-, or A4-size 
paper.
Power Save On. The unit has not been used recently. Press any button 
on the front panel or load originals in the ADF. Message What You Should Do

	












 
						

							44 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series

	

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Use this table to help you interpret the different codes that appear in the Results column 
on the Log. If you encounter the same error repeatedly, try turning off Error Correction 
Mode (ECM). The table shows the codes specific to ECM. For more information on ECM, 
see “Use Error Correction Mode (ECM).”Press Enter to align cartridges. If you have installed new print cartridges or removed 
and reinserted a cartridge, you must align them to 
ensure excellent print quality. After you insert a 
cartridge, press ENTER.
Receive failed The HP Fax could not receive a fax.
Reload document, and then 
restart job.Your unit cannot load the original from the ADF. 
Remove the original, make sure it does not have any 
staples, paper clips, or bent edges, and make sure that 
it is of a recommended paper type. Reload the original 
in the ADF, and then restart the job.
Remove and check [black or 
color] cartridge. Is the print cartridge installed correctly? One or 
both of the print cartridges is not installed or is 
installed incorrectly. Remove and reinsert the 
cartridges, making sure to snap them into their 
holders.
 Did you remove the protective tape from the print 
cartridge? Gently remove both the green pull tab 
and blue tape covering the nozzles on the print 
cartridge.
 If you continue to receive this message, try cleaning 
the contacts. (For more information, see “Clean the 
print-cartridge contacts.”) If the message continues 
to appear even after you clean the contacts, the 
print cartridge is probably defective. If it is a new 
cartridge, return it in the original packaging to the 
store where it was purchased. Replace the print 
cartridge. Do not use the defective cartridge.
Error Code Error Definition
21-23 A communication error occurred. Try again.
24 Bad pin. Try again.
25 No credit.
26 Bad account number. Message What You Should Do