HP Hewlett Packard Fax 920 Inkjet Plain Paper Fax Users Manual

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HP Company Confidential
Error messages
You might see one of the following error messages on the front panel 
display.
lClear document jam, then press START
Problem:
Either your document jammed, or the HP Fax loaded more 
than one sheet at a time, or you loaded a document longer than the 14-
inch (35.6-cm) maximum.
Solution:
Remove the document from the front tray, then reload it 
and press 
Start to clear the message. Restart your job. 
Note:If the document is jammed, lift the cover and clear the jam. 
lClear paper jam, then press START, or, Clear paper jam
Problem:
Either the paper jammed, or the HP Fax loaded more than 
one sheet at a time, or you loaded paper longer than the 14-inch (35.6-
cm) maximum.
Solution:
Remove the paper from the rear tray, open the cover, and 
clear the paper path. Then reload the paper, and press 
Start to clear the 
message and reset the HP Fax.
lReplace scanner cover
Problem:
Either you removed the scanner cover from inside the 
HP Fax and didn’t replace it, or you replaced the scanner cover incor-
rectly.
Solution:
Open the HP Fax’s top cover. Either 
replace the scanner cover and close the cover, 
or remove the scanner cover, replace it, then 
close the cover.
lLow on ink
Problem:
Your print cartridge is low on ink.
Solution:
Replace the print cartridge. 
Scanner
cover 
						

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HP Company Confidential
This chapter provides information on getting assistance, and ordering sup-
plies and accessories. It also provides other technical information and a 
Limited Warranty statement.
Getting Assistance
 Follow these three steps if you encounter a problem:
The fastest
 way to solve most problems is through the 
“Maintenance and Troubleshooting” chapter.
Make sure you are operating your HP Fax in the correct 
environment. The HP Fax is not supported and will not receive 
faxes with:

Roll-over phone systems (such as automatic answering 
systems), voice mail, call waiting, and some other advanced 
features provided by your phone company on the phone line 
used by your fax.
If you’re unable to resolve the problem after reviewing the 
“Maintenance and Troubleshooting” chapter, contact your dealer 
or the HP Customer Care Center for further assistance.
Important:Be sure to have the following information at hand 
before you contact HP or your dealer:

Product name, model number (printed on the keypad), and 
serial number (label on the back or bottom of the product).

A description of the problem, including any error messages.

Purchase date and proof of purchase. (Refer to the “Hewlett-
Packard Limited Warranty Statement,” on page 40.)
Caution:To avoid printing problems and ink spillage, remove 
the print cartridge before
 repackaging and shipping the HP Fax. 
..............................................................................................................
5
Support and 
Specifications
1
2
3 
						

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HP Company Confidential
Sources of Information and Help 
HP Customer Care Centers
Call your HP Customer Care Center for technical help with setup and 
operation, or information about repair or the exchange program.
North and Latin America
Europe, Middle East, and Africa
Asia Pacific
Argentina 541781-4061/69
Brazil 55 11 709-1444
Canada (English) (208) 323-2551
(French) (905) 206-4383Mexico (D.F.)  326 46 00
(Monterey) 378 42 40
(Guadalajara) 669 95 00
United States  (208) 323-2551
Venezuela  58 2 239 5664
Africa  +41 22/780 71 11
Austria 0660 6386
Belgium (Dutch)  02 626 8806
            (French) 02 626 8807
Czech Republic  42 (2) 471 7321
Denmark 3929 4099
English (non-UK) +44 171 512 52 02
Finland 0203 47 288
France  01 43 62 34 34
Germany  0180 52 58 143
Hungary  36 (1) 252 4505
Ireland 01 662 5525Italy  02 264 10350
Middle East  +41 22/780 71 11
Netherlands  020 606 8751
Norway 22 11 6299
Poland  48 22 37 50 65
Portugal  01 441 7199
Russia  7095 923 50 01
Spain  902 321 123
Sweden  08 619 2170
Switzerland  0848 80 11 11
Turkey 90 1 224 59 25
United Kingdom 0171 512 52 02
Australia  +64 (0) 3 9282 8000
China  +86 (0) 10 6505 3888
Hong Kong  800 96 7729
India  +91 (0) 11 682 6035
Indonesia  +62 (0) 21 350 3408
Japan  +81 (0) 3 3335 8333
Korea  +82 (0) 2 3270 0700Malaysia  +60 (0) 3 295 2566
New Zealand  +64 (0) 9 356 6640
0800 445 543
Philippines  +63 2 867 3551
Singapore  +65 (0) 272 5300
Taiwan  +886 (0) 2 717 0055
Thailand  +66 (0) 2 661 4011 
						

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HP Company Confidential
HP First 
Call HP First for troubleshooting tips and detailed product support, all 
sent by fax. For more information about HP fax-back support see:
http://www.hp.com/cpso-support/guide/psd/hp1stinfo.html
North and Latin America
Europe, Middle East, and Africa
Asia Pacific
Outside the U.S. and Canada (208) 344-4809
U.S. and Canada  (800) 333 1917
Austria Phone  0660-8218
Belgium (Dutch) 0800 1 1906
            (French) 0800 1 7043
Denmark 800-10453
European Int’l  +31 20 681 5792
Finland 9800-13134
France 0800-905900
Germany 0800 1810061
Italy 1678-59020Netherlands 0800-0222420
Norway 800-11319
Portugal 0800 831342
Spain 900-993123
Sweden 020-795743
Switzerland (French) 0800-551526
                (German) 0800-551527
United Kingdom  0800-960271
Australia  +61 (0)3 9272 2627
China  +86 (0)10 6505 5280
Hong Kong  +85 (0)2 2506 2422
India  +91 (0)11 682 6031
Indonesia  +62 (0)21 352 2044
Japan  +81 (0)3 3335 8622Korea  +82 (0)2 769 0543
Malaysia  +60 (0)3 298 2478
New Zealand  +64 (0)9 356 6642
Philippines +65 275 7251
Singapore +65 275 7251
Thailand  +66 (0) 2 661 3511 
						

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HP Company Confidential
Paper Types and Sizes
The HP Fax can use any of the following paper types. Refer to 
“Ordering Information” on page 32 to order paper.
Loading tip:Most papers have a side that’s been conditioned for 
printing. The so-called “print side” is usually indicated on the paper’s 
packaging. Always load with the print side facing you
.
Ordering Information
To order the HP supplies and accessories listed below, contact your 
nearest HP dealer.
Note:You can buy scan/copy sleeves at your local office products 
store.
Types of Paper Sizes of Paper Capacity
Plain Paper (20 to 30 lb) U.S. letter = 8.5 x 11 in
U.S. legal = 8.5 x 14 in
A4 = 210 x 297 mm150 sheets
of 20 lb
HP Premium InkJet Paper
HP Bright White PaperU.S. letter = 8.5 x 11 in
A4 = 210 x 297 mm100 sheets
150 sheets
HP Premium Heavyweight
 InkJet PaperU.S. letter = 8.5 x 11 in 100 sheets
Supply/AccessoryHP Reorder
Number
Large Black Inkjet Print Cartridge (40 ml)
51629A
Black Inkjet Print Cartridge (20 ml)
51629G
Media
   HP Premium Inkjet Paper (U.S. letter)
   HP Premium Inkjet Paper (A4)
   HP Premium Heavyweight Inkjet Paper (U.S. letter)
   HP Bright White Inkjet Paper (U.S. letter)
   HP Bright White Inkjet Paper (A4)51634Y
51634Z
C1852A
C1824A
C1825A 
						

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HP Company Confidential
Obtaining a Material Safety Data Sheet
To obtain the current Material Safety Data Sheet for the print 
cartridges (HP Part Numbers 51629A and 51629G), mail a request to 
this address:
Hewlett-Packard
Direct Marketing Organization, Bldg. 51LSE
P.O. Box 58059
Santa Clara, CA 95051-8059 USA
Product Specifications
The specifications are subject to change without notice.           
Overall specifications
Faxing specifications
Dimensions: 
With tray installed: 17.0w x 14.15d x 10.15h (in.); 430w x 359d x 258h (mm)
                    Without tray installed: 17.0w x 11.25d x 8.15h (in.); 430w x 285d x 207h (mm)
Weight:
 15 lb (6.80 kg)
Power Supply:
 100-240 V, grounded
Power Consumption: 
30 watts maximum at 1.5 amps
Operating Environment:
 Temperature range for best print quality: 15
oC (59oF) to 35oC (95oF)
   Allowable temp./humidity range: 5°C (41°F) to 40°C (104°F); 15-80% rel. humidity noncondensing
   Maximum noise level generated: Sound Power, LwAd = 5.8 B(A); Sound Pressure, LpAm = 50 dB(A)
Reliability: 
50,000 pages life (printer); 20,000 pages life (scanner); 830 printed pages/month maximum
Compatibility: 
ITU Group 3 fax/standard Error Correction Mode (ECM)
Transmission Speed: 
6 seconds/page (ITU-T Test Image #1)
Modem Speed: 
14400, 12000, 9600, 7200, 4800, 2400, 300 bps
Fax Image Memory (ITU-T Test Image #1): 
65 pages
Fax Resolution
   Standard = 203 x 98 dpi
   Fine = 203 x 196 dpi300 dpi = 300 x 300 dpi
Photo = 300 dpi grayscale
Paper Sizes (Faxes Sent)*
   
* Maximum Width = 8.5 in (216 mm)
      Maximum Length = 14 in (355 mm)A4 = 210 x 297 mm
U.S. letter = 8.5 x 11 in
U.S. legal = 8.5 x 14 in
Paper/Media Types (Faxes Sent): 
Plain paper; HP Scan/Copy Sleeves
Paper Weight (Faxes Sent): 
20 to 24 lb (75 to 90 g/m
2)
Paper Margins (Faxes Sent)
   Top margin = 2.0 mm
   Bottom margin = 11.0 mmLeft/Right margins:
U.S. letter = 8.0 mm (each)
A4 = 8.0 mm (each)
Front (Document) Tray Capacity: 
20 sheets of 20 lb (75 g/m
2) bond paper 
						

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HP Company Confidential
Copying specifications
Automatic Fax/Telephone Answering Machine (TAM) Switching: 
Ye s
Speed Dial Numbers: 
100
Automatic Fax Forwarding: 
Ye s
Copy Speed: 
1 mpp
Copy Resolution: 
300 dpi: 8 bit grayscale (256 levels of gray)
Multiple Copies: 
up to 99 copies
Copy Reduction: 
50-100%
Paper Sizes (Rear Tray)*
   U.S. letter = 8.5 x 11 in
   U.S. legal = 8.5 x 14 in
   A4 = 210 x 297 mm
    * Plain paper only 20 to 32 lb (75 to 90 g/m2)
(Front Tray)**
   U.S. letter = 8.5 x 11 in
   U.S. legal = 8.5 x 14 in
   A4 = 210 x 297 mm
   ** Maximum Width = 8.5 in (216 mm)
        Maximum Length = 14 in (355 mm)
Paper Margins (Copying)
   Top margin = 2.0 mm
   Bottom margin = 11.0 mmLeft/Right margins:
U.S. letter = 8.0 mm (each)
A4 = 8.0 mm (each)
Paper/Media Types (Front Tray): 
Plain paper, HP Scan/Copy Sleeves
Paper Weight (Front Tray): 
20 to 24 lb (75 to 90 g/m
2) 
						

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HP Company Confidential
Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address:
16399 West Bernardo Drive
San Diego, CA 92127-1899, USA
declares that the product
Product Name:
HP Fax Series 900
Fax/Copier
Model Number:
C4647A
Product Options:
Fax 910 and Fax 920
conforms to the following product specifications:
Safety:
IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
EMC:
CISPR 22:1993+A1 / EN 55022:1994 Class B
1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 - 4 kV CD, 8kV AD
IEC 801-3:1984 / prEN 55024-3:1991 - 3V/m
IEC 801-4:1988 / prEN 55024-4:1992 - 0.5 kV Signal Lines
                1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B
2 / ICES-003, Issue 2
AS / NZS 3548:1992 / CISPR 22:1993 Class B1
1 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2 This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the 
CE-marking accordingly:
• the EMC directive 89/336/EEC
• the Low Voltage Directive 73/23/EEC
For Compliance Information ONLY
Australia: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, 
Blackburn, Victoria 3130, Australia
Europe: Your local HP sales and service office or Hewlett-Packard Gmbh, Department HQ-
TRE / Standards Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX: +49-
7031-14-3143)
USA: Product Regulations Manager, Hewlett-Packard Company, San Diego Division, 
16399 West Bernardo Drive, San Diego, CA, 92127-1899 (Ph: 619-487-4100) 
						

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Regulatory Information
The following sections describe the product requirements from the Federal Communications Commission 
(FCC, U.S. only).
Notice to Users of the U.S. Telephone Network: FCC 
Requirements
This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other 
information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If 
requested, provide this information to your telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is 
designed to be connected to the telephone network or premises wiring using a compatible modular jack 
which is Part 68 compliant. This equipment connects to the telephone network through the following 
standard network interface jack: USOC RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still 
have all of those devices ring when your number is called. Too many devices on one line may result in 
failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all 
devices should not exceed five (5). To be certain of the number of devices you may connect to your line, 
as determined by the REN, you should call your local telephone company to determine the maximum 
REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company may discontinue your 
service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you 
will be notified as soon as possible. You will also be advised of your right to file a complaint with the 
FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures 
that could affect the proper operation of your equipment. If they do, you will be given advance notice so 
you will have the opportunity to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this 
manual, for warranty or repair information. Your telephone company may ask you to disconnect this 
equipment from the network until the problem has been corrected or until you are sure that the equipment 
is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party 
lines is subject to state tariffs. Contact your states public utility commission, public service commission, 
or corporation commission for more information.
This equipment includes automatic dialing capability. When programming and/or making test calls to 
emergency numbers:
• Remain on the line and explain to the dispatcher the reason for the call.
• Perform such activities in the off-peak hours, such as early morning or late evening.
NOTICE:
The FCC hearing aid compatibility rules for telephones are not applicable to this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or 
other electronic device, including fax machines, to send any message unless such message clearly 
contains in a margin at the top or bottom of each transmitted page or on the first page of transmission, the 
date and time it is sent and an identification of the business, other entity, or other individual sending the 
message and the telephone number of the sending machine or such business, other entity, or individual. 
(The telephone number provided may not be a 900 number or any other number for which charges exceed 
local or long-distance transmission charges.) In order to program this information into your fax machine, 
you should complete the steps described in the software.
Electromagnetic or Radio Frequency Interference: FCC 
Requirements
This equipment generates and uses radio frequency energy and may cause interference to radio and 
television reception. Your facsimile complies with the specifications of Part 15 of the Federal 
Communications Commission rules for a Class B digital device. These specifications provide reasonable 
protection against such interference in residential installation. However, there is no guarantee that 
interference will not occur in a particular installation. If the facsimile does cause interference to radio or 
television reception, which can be determined by turning the facsimile off and on, you can try to eliminate