HP Hewlett Packard Fax 920 Inkjet Plain Paper Fax Users Manual

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the interference problem by doing one or more of the following.
• Reorient the receiving antenna.
• Reorient the position of the facsimile with respect to the receiver.
• Move the facsimile away from the receiver.
• Plug the facsimile into a different outlet so that the facsimile and the receiver are on different branch 
circuits.
If necessary, consult an authorized HP service agency or an experienced radio/television technician for 
additional suggestions. You may find the following booklet, prepared by the Federal Communications 
Commission, to be helpful: “How to Identify and Resolve Radio/TV Interference Problems.” This 
booklet is available from the US Government Printing Office, Washington DC 20402, Stock No. 004-
000-00345-4.
Caution: Changes or modifications not expressly approved by Hewlett-Packard for 
compliance could void the users authority to use the equipment.
Notice to Users of the Canadian Telephone Network
The Industry Canada label identifies certified equipment. This certification means that the equipment 
meets certain telecommunications network protective, operational and safety requirements as prescribed 
in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not 
guarantee the equipment will operate to the users satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities 
of the local telecommunications company. The equipment must also be installed using an acceptable 
method of connection. The customer should be aware that compliance with the above conditions may not 
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any 
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the 
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, 
telephone lines and internal metallic water pipe system, if present, are connected together. This 
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact 
the appropriate electric inspection authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an 
indication of the maximum number of terminals allowed to be connected to a telephone 
interface. The termination on an interface may consist of any combination of devices subject 
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does 
not exceed 5.
The REN for this product is 0.4A, based on FCC Part 68 test results. 
						

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Notice to users of the United Kingdom Telephone Network 
1. This equipment has been approved to [Council Decision 98/482/EC — “CTR 21] for pan-European 
single terminal connection to the Public Switched Telephone Network (PSTN). However, due to dif-
ferences between the individual PSTNs provided in different countries, the approval does not, of 
itself, give an unconditional assurance of successful operation on every PSTN termination point.
Network Compatibility Declaration.
Both the physical Line Interface model and the internal soft switch settings determine the PSTN 
compatibility of this product. The internal settings have been set for compatibility with the UK 
PSTN.
In the event of problems, you should contact your equipment supplier in the first instance.”
2. This equipment has been approved for use of the following facilities:
• 
Storage of telephone numbers for retrieval by a predetermined code. (If problems occur, verify 
stored number.)
• 
Automatic Call initiation.
• 
Operation in the presence or absence of Initial or Secondary Proceed Indication.
• 
Automatic Dialing Facilities.
• 
Automatic Storage of Last Number Dialed.
• 
Automatic Repeat Attempt Facilities.
• 
Auto Clear from the call originating end.
• 
Series Connection Facility.
• 
Call Progress Monitor.
• 
Auto Answer.
• 
Modem.
• 
PC Fax capability.
Any other usage will invalidate the approval of the equipment if as a result, it then ceases to conform 
to the standards against which approval was granted.
3. The connection to the telecommunication systems must be unplugged before the earth is discon-
nected. The connection to the telecommunication systems must not be hardwired.
4. The equipment may be used on telecommunication systems employing loop disconnect or MF sig-
nalling.
5. This equipment is not suitable as an extension to a payphone or for use on shared service lines.
6. This equipment is suitable for connection only to direct exchange lines in the PSTN directly or via a 
compatible PABX. Any cases of difficulty should be referred in the first instance to the supplier of 
the equipment.
It cannot be guaranteed that the equipment will operate under all possible conditions of connection 
to compatible PABX. Any cases of difficulty should be referred in the first instance to the supplier of 
the equipment.
7. Ringer Equivalence Number (REN) = 1. The REN is a customer guide indicating approximately the 
maximum number of items of equipment that should be connected simultaneously to the line.
The sum of RENs of the individual items should not exceed four (4). The REN value of a BT tele-
phone is assumed to be 1 unless otherwise marked.
8. While operation may be possible initially, changes to or modernization of the network taking place 
in the normal course of events may result in the equipment being connected to a network service 
with which it was not designed to be compatible. Failure of the equipment to work under these cir-
cumstances may not be the responsibility of the network operator.
In the unlikely event of such problems occurring, the user should contact the supplier or maintainer 
of the equipment.
9. Interconnection directly, or by way of other equipment, of ports marked “SAFETY WARNING, see 
instructions for use” with ports marked or not so marked may produce hazardous conditions on the 
network and that advice should be obtained from a competent engineer before such a connection is 
made. 
						

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This equipment is not intended for use in applications where callers may be considered “naive.” A caller 
with no special knowledge of the characteristics of the auto-answering systems or with no special 
equipment to assist the transfer of information across the established connection is considered to be 
“naive.”
Generally callers are unlikely to be “naive” in the following cases:
(1) If the equipment gives an answer tone.
(2) If the telephone number is not made public.
(3) It is necessary to dial an access number, usually 9, followed by a pause to allow connection to the 
outside line, an example would be: 9 - 123456
CAUTION
CONNECT ONLY EQUIPMENT
COMPLYING WITH EN41003
TO THIS FAX.
WARNING
To prevent fire or shock hazard,
do not expose this product to rain
or any type of moisture. 
						

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Hewlett-Packard Limited Warranty Statement
Print Cartridges 90 days
HP Fax Product 1 year
A.  Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be 
free from defects in material and workmanship for the duration specified above, which duration begins 
on the date of purchase by the customer. 
2. For software products, HP’s limited warranty applies only to a failure to execute programming in-
structions. HP does not warrant that the operation of any product will be uninterrupted or error free.
3.  HP’s limited warranty covers only those defects which arise as a result of normal use of the product, 
and does not cover any other problems, including those which arise as a result of:
      a.    Improper maintenance or modification;
      b.   Software, media, parts, or supplies not provided or supported by HP; or
      c.   Operation outside the product’s specifications.
4. For HP Fax products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either 
the warranty to the customer or any HP support contract with the customer. However, if printer failure 
or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard 
time and materials charges to service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is cov-
ered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s war-
ranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price 
for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective prod-
uct to HP. 
8. Any replacement product may be either new or like-new, provided that it has functionality at least 
equal to that of the product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in perfor-
mance. 
10. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP. Con-
tracts for additional warranty services, such as on-site service, are available from any authorized HP 
service facility in countries where the product is distributed by HP or by an authorized importer.
B. Support of Products
1.  Technical support will be provided during the warranty period through the respective HP call centers 
for a product used in the country where HP has obtained regulatory telecom approval for the product 
(where the product is certified for use). Information on the countries for which HP has obtained reg-
ulatory telecom approval can be obtained from each specific product model User’s Guide.
2.  If a product needing support is used in a country for which HP has not obtained regulatory telecom 
approval but in which it is legal to purchase the product, HP will provide support as indicated above, 
but will not provide support for problems that may arise in using the non-approved country’s telecom 
network.
3.  If a product needing support is being used in a country for which HP has not obtained regulatory tele-
com approval and in which it is illegal to purchase the product, HP will not honor the warranty and 
will not provide support for the product. 
						

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C. Limitations of Warranty
1.  TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUP-
PLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EX-
PRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY 
DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SAT-
ISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
 D. Limitations of Liability
1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the custom-
er’s sole and exclusive remedies.
2.   TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFI-
CALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS 
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, 
OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY 
OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAM-
AGES.
E.  Local Law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other 
rights which vary from state to state in the United States, from province to province in Canada, and 
from country to country elsewhere in the world.
2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall 
be deemed modified to be consistent with such local law. Under such local law, certain disclaimers 
and limitations of this Warranty Statement may not apply to the customer. For example, some states 
in the United States, as well as some governments outside the United States (including provinces in 
Canada), may:
       a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory 
rights of a consumer (e.g. the United Kingdom);
       b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
       c. Grant the customer additional warranty rights, specify the duration of implied warranties which the 
manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.
3.  FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN 
THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO 
NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY 
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUS-
TOMERS.
Hewlett-Packard Year 2000 Warranty
Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP 
Product, HP warrants that this HP Product will be able to accurately process date data (including, but not 
limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first 
centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with 
the Product documentation provided by HP (including any instructions for installing patches or 
upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with 
such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends 
though January 31, 2001. 
						

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Index
A
Accessories, ordering information 32
Answer Mode 3, 9
Auto 6, 7
Answer ring pattern 21
Answering machine 6, 8
Answer Mode 9
none 7
Answering settings
receiving faxes automatically 3
Arrow Buttons 11
Automatic forwarding 18
Automatic reduction 21
B
Bad phone lines 21
Busy redial 20
Buttons
Arrows 11
Start 11
C
Call waiting 29
Calling card
sending faxes with 2
Clean print cartridge 22
Cleaning
HP Fax 23
paper rollers 25
print cartridge 24
Contrast
setting 12
Copies
making 4
photo 16
reducing 16
resolution 4
setting resolution 16text 16
Copying
margins 34
Country and language 22
D
Date and time 18
Declaration of Conformity 35
Dedicated phone line 5
Dial mode 19
Distinctive ringing 6, 21
Document tray 1
Double & triple rings 6
Double rings 6
E
Entering text 12
Error correction mode 21
F
Fax
reduction 21
Fax (receiving)
answering settings 3
settings 5–9
Fax (sending) 2
margins 33
Fax cover page 17
Fax forwarding 18
Fax header 18
how to enter 12
Fax log 13
Fax resolution 12
Fax/Copy contrast 12
FCC requirements 36
Front tray 1
H
Help
information to get before calling Support Center 29
HP Customer Support Center 30
HP Fax 
						

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cleaning 23
doesn’t answer phone 26
HP Fax and
answering machine 6, 7
Answer Mode 9
connecting 8
cleaning 23
contrast 12
dedicated phone line 5
entering symbols 12
entering text 12
fax header 18
modem
connecting 8
settings 6
paper size 19
rings to answer 19
setting date and time 18
setting resolution 12
telephone subscribed services 8
voice mail 8
volume 20
HP papers
HP Bright White Paper 32
HP Premium Inkjet Paper 32
L
Language setting 22
Large print cartridge 26
Last transaction 13
Legal to letter 16
Loading paper 1
Low on Ink
no message 26
M
Maintenance
scheduled 24
Making copies 4
Margins
copying 34
faxing 33
Media size 19
Media types
ordering information 32Menu button
Buttons
Menu 11
Menu map
printing 11
Menu settings
map of 13
Modem 8
settings 6
Monitor dialing 2
N
No answer redial 20
O
One-Touch Speed Dials 14
Ordering supplies and accessories 32
P
Paper
doesn’t feed right 26
loading blank 1, 32
Paper size 19
Paper sizes
supported 32
Paper tray 1
PC modem 8
Phone line
several numbers 6
Poll to receive 18
Polling 18
Poor quality phone lines 21
Print cartridge
cleaning 24
ordering 32
Print cover page 17
Print faxes in memory 22
Print reports 13
Problem solving
check the environment 29
Problems
troubleshooting 26
Pulse dialing 19 
						

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R
Rear tray 1
Receiving faxes 5–9
Answer Mode 3
automatic 3
extension phone 3
manual 3
Redial
no answer 20
when busy 20
Reduce to fit 16
Reducing copies 16
Reports
setting up 13, 20
Ring and beep volume 20
Rings to answer 9, 19
S
Scan and send 17
Scheduling faxes 17
Self test 13
Send fax later 17
Sending faxes 2
calling card 2
monitor dialing 2
Sending faxes. See also Speed dialing
Setting date and time 18
Silent detect 22
Single ring 6
Speed dial
deleting 14
group
creating 15
editing 16print list 13
printing list of 15
using 14
Speed dialing
codes
number of available codes 34
Speel dial
individual
creating 14
Start button 11
Static 21
Stop button 11
Streaking
on prints or copies 26
Supplies, ordering 32
T
Technical support
information sources 30
Telephone
FCC regulations 36
Tips
for loading paper 32
Tone dialing 19
Triple rings 6
Troubleshooting
specific problems 26
streaking on prints or copies 26
V
Voice mail 8, 29
Voice modem 8
Volume, controlling 20 
						

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