HP Officejet 6500A e All in One E710a User Manual

If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution:Unplug the power cable if it is not already unplugged. Check to see if
the print carriage moves freely from one side of the printer to the other. Do not try
to force it to move if it is hung up on something.
CAUTION:Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move damages the printer.
Cause:The print carriage had stalled.
If this did not solve...

Solution 10: Restart the printer
Solution:
1.Turn off the printer. For more information, see 
Turn off the printer.
2.Unplug the power cord. Plug the power cord back in, and then press the Power
button to turn on the printer.
Cause:The printer experienced an error.
The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining...

The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
Make sure the margin...

Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings...

Cause:The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:If the paper is misfeeding, it could cause parts of the document to cut
off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause:The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4:...

Solution 2: Load paper in the input tray
Solution:If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause:The printer picked up two sheets of paper.
Solution 3: Check the ink levels
Solution:The ink cartridges may be running low on ink.
Cause:Ink levels are too low.
Solution 4: Clean...

•Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution:Turn off the printer, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the printer.
Cause:The printer experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media...

Solution 4: Clean the rollers
Solution:Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that
can damage the ink cartridges).
Cause:The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Check for paper debris in the front of the...

Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless
print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Poor black text
•
The...

NOTE:HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution:Make sure the paper is loaded correctly and that it is not wrinkled or
too...