HP Officejet Pro 8600 User Manual

For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
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General troubleshooting tips and resources
NOTE:Many of the following steps require HP software. If you did not install the
HP software, you can  install it using the HP software CD included with the printer,
or you can download the HP software from the HP support website 
www.hp.com/
go/customercare. This website provides informa tion and utilities that can help you
correct many common printer problems.
Check the following when you begi n troubleshooting a printing problem.
• For a paper jam, see 
Clear...

The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
printer, the alignment fails.
If the alignment process fails repeatedly, you may need to...

The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting Solution: Check the print quality setting.  Best and Maximum dpi  provide the
best quality but are slower than  Normal or Draft . Draft  provides the fastest print
speed.
Cause: The print quality was set to a high setting.
If this did not solve the...

If this did not solve the issue, try the next solution.
Solution 3: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/go/customercare. This website provides information and
utilities that can help you correct  many common printer problems.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem  with the printer.
The printer is making  some unexpected noises
You might hear some unexpected...

There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your  printouts. For more information,
see 
Print quality troubleshooting.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more...

Check the printer location and length of USB cable
High electromagnetic fields  (such as those generated by  USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print...

NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a  low-ink alert, consider havin g a replacement cartridge
available to avoid possible prin ting delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges.
However, printing with depleted cartridge s slows the printer and affects the
quality of printed documents. If the black cartridge is depleted, blacks are not as...

Solution 4: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are pri nting on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packagi ng inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any...

Solution 6: Print and evaluate a print quality reportSolution:
To print a print quality report
•Control panel:  Touch 
 (right arrow), and then touch  Setup, select  Reports ,
and then select  Print Quality Report .
• Embedded web server:  Click the Tools tab, click  Print Quality Toolbox
under  Utilities , and then click  Print Quality Report  button.
• HP Utility (Mac OS X):  In the Information And Support  section, click Print
Quality Diagnostics , and then click Print.
If defects are seen on the...