HP Officejet Pro 8600 User Manual

							OFFICEJET PRO 8600
User Guide
 
						

							HP Officejet Pro 8600 e-All-
in-One series
User Guide
 
						

							Copyright information
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see 
Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the printer control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's website at 
www.hp.com/accessibility.
For accessibility information for Mac
OS X, visit the Apple website at
www.apple.com/accessibility.
 
						

							Contents
1 Get startedAccessibility.................................................................................................................. ............10
Eco............................................................................................................................................11
Understand the printer parts................................................................................................... ..12
Front view..................................................................................................................... ......12
Printing supplies area......................................................................................................... 13
Back view...................................................................................................................... ......13
Use the printer control pane l.................................................................................................. ..14
Overview of buttons and lights...... .....................................................................................14
HP Officejet Pro 8600...................................................................................................14
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.................................15
Control-panel display icons................................................................................................15
Change printer setting s......................................................................................................18
Select the mode............................................................................................................18
Change printer settings................................................................................................18
Finding the printer model number.............................................................................................19
Select print media............................................................................................................. ........19
Recommended papers for printin g and copying.................................................................19
Recommended papers for photo printing...........................................................................20
Tips for selecting and using med ia.....................................................................................21
Load an original on the sca nner glass......................................................................................22
Load an original in the automatic do cument feeder (ADF).......................................................23
Load media..................................................................................................................... ..........24
Load standard-size medi a..................................................................................................24
Load envelopes................................................................................................................. .25
Load cards and photo paper...............................................................................................26
Load custom-size media.....................................................................................................27
Insert a memory device......................................................................................................... ...28
Install the accessorie s........................................................................................................ ......29
Install the duplexer........................................................................................................... ..29
Install Tray 2................................................................................................................. ......30
Configure trays................................................................................................................ ...32
Turn on accessories in the printer driver............................................................................33 To turn on accessories (Windows)...............................................................................33
To turn on accessories on (Mac OS X)........................................................................33
Maintain the printer........................................................................................................... ........33
Clean the scanner glass.....................................................................................................33
Clean the exterior ............................................................................................................ ..34
Clean the automatic document feeder................................................................................34
Turn the printer off........................................................................................................... .........35
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							2PrintPrint documents................................................................................................................ ........36
Print documents (Windows)................................................................................................36
Print documents (Mac OS X)..............................................................................................37
Print brochures................................................................................................................ .........37
Print brochures (Windo ws).................................................................................................37
Print brochures (Mac OS X)................................................................................................38
Print on envelopes............................................................................................................. .......38
Print on envelopes  (Windows)............................................................................................39
Print on envelopes (Ma c OS X)..........................................................................................39
Print photos................................................................................................................... ...........39
Print photos on photo paper  (Windows).............................................................................40
Print photos on photo paper  (Mac OS X)...........................................................................40
Print photos from a memory device ...................................................................................41
Print on special and custom-size paper....................................................................................41 Print on special or custom-size p aper (Mac OS X).............................................................42
Set up custom sizes (Mac OS X)........................................................................................42
Print borderless documents..................................................................................................... .43
Print borderless documents (Windows)..............................................................................43
Print borderless documents (Mac OS X)............................................................................43
HP ePrint...................................................................................................................... ............44
Print on both sides (duplexing)................................................................................................ .44
3Scan Scan an original............................................................................................................... .........46
Scan to a computer............................................................................................................4 6
Scan to a memory card.......................................................................................................47
Scan using Webscan............................................................................................................. ...48
Scanning documents as ed itable text.......................................................................................48
To scan documents as editable  text...................................................................................48
Guidelines for scanning  documents as editable text..........................................................50
4 HP Digital Solutions What are HP Digital Solut ions?................................................................................................5 1
HP Direct Digital Filing....................................................................................................... .51
HP Digital Fax................................................................................................................. ....51
Requirements...................................................... .....................................................................52
Set up HP Digital Solutions.................................................................................................... ..53
Set up HP Direct Digital Filing............................................................................................53 Set up Scan to Network Folder.....................................................................................53
Set up Scan to Email....................................................................................................54
Set up HP Digital Fax.........................................................................................................5 6
Use the HP Digital Solutions................................................................................................... .57
Use HP Scan to Network Folder.........................................................................................57
Use Scan to Email.............................................................................................................. 57
Use HP Digital Fax............................................................................................................. 58
5Copy Copy documents................................................................................................................. ......59
Change copy settings........................................................................................................... ....59
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							6FaxSend a fax.......................................................................\
.............................................. ...........61
Send a standard fax...........................................................................................................6 1
Send a standard fax from the computer.............................................................................62
Send a fax manually from a phone.....................................................................................63
Send a fax using monitor dialing........................................................................................64
Send a fax from memory....................................................................................................64
Schedule a fax to send later...............................................................................................65
Send a fax to multiple recipients.........................................................................................66
Send a fax in Error Correction Mode..................................................................................66
Receive a fax.................................................................................................................. ..........67
Receive a fax manually......................................................................................................67
Set up backup fax.............................................................................................................. .68
Reprint received faxes from memory..................................................................................68
Poll to receive a fax.......................................................................................................... ..69
Forward faxes to anothe r number......................................................................................69
Set the paper size for received faxes.................................................................................70
Set automatic reduction  for incoming faxes........................................................................70
Block unwanted fax  numbers.............................................................................................70
Add numbers to the junk fax list...................................................................................71
Remove numbers from the junk fax list........................................................................71
Print a Junk Fax Report................................................................................................72
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........72 Fax to PC and Fax to Mac requirements......................................................................72
Activate Fax to PC and Fax to Mac..............................................................................73
Modify Fax to PC or Fax  to Mac settings......................................................................73
Set up speed-dial entries...................................................................................................... ....74
Set up and change  speed-dial entries................................................................................74
Set up and change gro up speed-dial entries......................................................................75
Delete speed-dial entries....................................................................................................75
Print a list of speed-dial entries..........................................................................................76
Change fax settings............................................................................................................ ......76
Configure the fax head er....................................................................................................76
Set the answer mode (Auto answer)..................................................................................76
Set the number of rings before answering..........................................................................77
Change the answer ring pa ttern for distinctive ring............................................................77
Set the dial type.............................................................................................................. ....78
Set the redial options......................................................................................................... .78
Set the fax speed.............................................................................................................. ..79
Set the fax sound volume...................................................................................................79
Fax and digital ph one services................................................................................................. 80
Fax over Internet Proto col..................................................................................................... ...80
Use reports.................................................................................................................... ...........81
Print fax confirmation  reports..............................................................................................81
Print fax error reports........................................................................................................ ..82
Print and view the fax log...................................................................................................82
Clear the fax log.............................................................................................................. ...82
Print the details of the last fax transaction..........................................................................83
Print a Caller ID Report....................................................................................................... 83
View the Call History.......................................................................................................... .83
Contents
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							7Web ServicesWhat are Web Services?................................ ......................................................................... .84
HP ePrint...................................................................................................................... ......84
Printer Apps................................................................................................................... .....84
Set up Web Services............................................................................................................ ....85
Set up Web Services using the HP printer software...........................................................85
Set up Web Services usin g the printer’s control panel.......................................................85
Set up Web Services using  the embedded web server......................................................86
Use Web Services............................................................................................................... .....86
HP ePrint...................................................................................................................... ......86
Print using HP ePrint....................................................................................................87
Find the printer’s email address...................................................................................87
Turn off HP ePrint.........................................................................................................87
Printer Apps................................................................................................................... .....87
Use Printer Apps...........................................................................................................87
Manage Printer Apps................................... .................................................................87
Turn off Printer Apps.....................................................................................................88
Remove Web Services............................................................................................................ .88
8 Work with ink cartridges Information on ink cartridg es and the printhead.......................................................................89
Check the estimated ink levels................................................................................................. 90
Print with one or more depleted cartridg es...............................................................................90
Replace the ink cartridges..................................................................................................... ...90
Store printing supplies........................................................................................................ ......92
Usage information collection................................................................................................... .92
9 Solve a problem HP support..................................................................................................................... ...........94
Obtain electronic support....................................................................................................95
HP support by phone................................. .........................................................................95
Before you call..............................................................................................................96
Phone support period...................................................................................................96
Telephone support numbers.........................................................................................96
After the phone support period.....................................................................................97
General troubleshooting tips and resources.............................................................................98
Solve printer problems..............................................................................................................98 The printer shuts down unexpectedly.................................................................................99
Alignment fails................................................................................................................ ....99
The printer is not responding (nothing prints).....................................................................99
The printer prints slowly....................................................................................................10 0
The printer is making some unexpected  noises...............................................................101
Blank or partial page printed.............................................................................................101
Something on the page is missing or incorrect.................................................................102
Placement of the text or graphics is wrong.......................................................................102
Print quality troubleshooting........................................................................\
.......................... .103
Solve paper-feed problems....................................................................................................10 7
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							Solve copy problems..............................................................................................................109
No copy came out.............................................................................................................10 9
Copies are blank............................................................................................................... 109
Documents are missing or faded......................................................................................110
Size is reduced................................................................................................................ .110
Copy quality is poor .........................................................................................................1 10
Copy defects are apparent...............................................................................................111
The printer prints half a page, then ejects the paper........................................................111
Paper mismatch................................................................................................................111
Solve scan problems............................................................................................................ ..112
Scanner did nothing..........................................................................................................11 2
Scan takes too long..........................................................................................................11 2
Part of the document did not scan or text is missing........................................................113
Text cannot be edited.......................................................................................................113
Error messages ap pear....................................................................................................114
Scanned image quality is poor.........................................................................................114
Scan defects are apparent...............................................................................................116
Solve fax problems............................................................................................................. ....116
The fax test failed............................................................................................................ .117
Solve problems using Web Services and HP websites..........................................................129 Solve problems using Web Services................................................................................130
Solve problems using HP websites..................................................................................131
Solve HP Digital Solutions problems......................................................................................131 Solving HP Direct Digital Filing problems.........................................................................131Common problems.....................................................................................................131
Unable to scan to network folder................................................................................132
Unable to scan to email..............................................................................................133
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................133
Solving HP Digital Fax problems......................................................................................133
Solve memory device problems.............................................................................................135 The printer cannot read the memory  device.....................................................................135
The printer cannot read photos on  the memory device....................................................136
Solve wired (Ethernet) network problems...............................................................................136
General network troubleshooting......................................................................................136
Contents
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							Solve wireless problems.........................................................................................................136
Basic wireless troubleshooting.........................................................................................137 Step 1 - Make sure the wireless (802.11) light is turned on.......................................137
Step 2 - Restart components of  the wireless network................................................137
Step 3 - Run the Print Wireless Network Test............................................................137
Advanced wireless troub leshooting..................................................................................137
Step 1: Make sure your computer is  connected to your network................................138
Step 2: Make sure that the printe r is connected to your network...............................139
Step 3: Check to see if the fi rewall software is blocking communication....................140
Step 4: Make sure the printer is online and ready......................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................141
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................141
After resolving the problems.............................................................................................142
Wireless Direct Printing....................................................................................................142
To turn on Wireless Direct Printing.............................................................................142
To print using Wireless Direct Printing........................................................................143
Update the printer............................................................................................................. 143
Configure your firewall software  to work with the printer........................................................143
Solve printer management problems........................ ..............................................................144
Embedded web server cannot be opened........................................................................144
Troubleshoot installation  issues.............................................................................................14 5
Hardware installation  suggestions....................................................................................145
HP software installation suggestions................................................................................146
Solve network problems...................................................................................................146
Understand the Printer Status Report....................................................................................147
Printhead maintenance....... ................................................................................................... .149
Clean the printhead..........................................................................................................14 9
Align the printhead............................................................................................................ 150
Reinstall the printhead......................................................................................................150
Understand the network configuration page...........................................................................152
Clear jams..................................................................................................................... ..........154
Clear paper jams..............................................................................................................1 54
Avoid paper jams..............................................................................................................1 57
A Technical information Warranty information........................................................................................................... ...158
Hewlett-Packard limited warranty statement....................................................................159
Ink cartridge warranty information....................................................................................160
6