HP Omnibook Xe3 Gf Service Manual

HP Omnibook XE3 (Technology Code GF)  Removal and Replacement  2-37 
  
 
 Figure 2-25. Installing the PCMCIA Doors 
Installing a New Serial Number Label 
Download the latest version of the serial number label template (Microsoft Word format) from the 
Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from 
http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The 
latest version includes fields for warranty period and...

2-38  Removal and Replacement  HP Omnibook XE3 (Technology Code GF) 
Removing Notebook Components 
(HP Authorized Service Providers Only) 
Required Equipment 
• #0 Phillips screwdriver. 
• Small flat-blade screwdriver. 
• 5 mm hexagonal socket screwdriver. 
Removal Procedure 
1.  Unplug the AC adapter, if present, and remove the battery.  
2.  Remove the assemblies and follow the additional steps given in the table below. 
  Table 2-10. Removing Notebook Components 
Component Removal Procedure Additional...

HP Omnibook XE3 (Technology Code GF)  Removal and Replacement  2-39 
Component Removal Procedure Additional Steps 
Doors, PCMCIA Mini-PCI PCA (page 2-6). 
Keyboard cover 
(page 2-8). 
Keyboard (page 2-10). 
Hard disk drive  
(page 2-12). 
Display assembly 
(page 2-16). 
Top case (page 2-19). 
Hinge saddle set 
(page 2-22). 
Heatsink assembly 
(page 2-24). 
CPU module (page 2-26). 
Floppy disk drive  
(page 2-29). 
CD/DVD drive 
(page 2-31). 
Motherboard (page 2-32). See the figure on page 2-37. 
Drive,...

2-40  Removal and Replacement  HP Omnibook XE3 (Technology Code GF) 
Component Removal Procedure Additional Steps 
Plate, CPU support Mini-PCI PCA (page 2-6). 
Keyboard cover 
(page 2-8). 
Keyboard (page 2-10). 
Hard disk drive  
(page 2-12). 
Display assembly 
(page 2-16). 
Top case (page 2-19). 
Hinge saddle set 
(page 2-22). 
Heatsink assembly 
(page 2-24). 
CPU module (page 2-26). 
Floppy disk drive  
(page 2-29). 
CD/DVD drive 
(page 2-31). 
Motherboard (page 2-32).  
Saddle, hinge set See page...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-1 
3 
Troubleshooting and Diagnostics 
This chapter includes troubleshooting and diagnostic information for testing the functionality of the 
notebook, and for identifying faulty modules: 
• Troubleshooting information 
…Checking for customer abuse (page 3-3). 
…Troubleshooting the problem (page 3-4). 
…Verifying the repair (page 3-4). 
…Suggestions for troubleshooting (page 3-5). 
• Diagnostic tools 
…e-DiagTools diagnostic...

3-2  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Troubleshooting 
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality 
repair, follow the basic troubleshooting steps shown below. 
  
Check the customer’s description
of the problem and any supporting
information.
Try to duplicate the customer’s
problem.
Troubleshoot the problem using:
  - Diagnostic tools.
  - Troubleshooting suggestions.
Verify the repair by testing the...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-3 
Checking for Customer Abuse 
Some units may appear to have been damaged by customer abuse. Use these guidelines to help 
determine if this is the case: 
• If the shipping box is seriously damaged, customer abuse cannot be declared. 
• If the damage could have a cause other than customer abuse, customer abuse cannot be declared. 
• If the unit shows any of the following, customer abuse is declared: 
…Missing parts. 
…Broken...

3-4  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Troubleshooting the Problem 
Record pertinent information about the notebook: 
• Model and serial number. 
• Operating system and version. 
• Software version (hidden file c:\version.inf). 
• BIOS version. 
• Accessories and peripherals used. 
Analyze the problem: 
• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine 
how the problem differs from proper behavior. Also, note the functions...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-5 
Suggestions for Troubleshooting 
  Table 3-1. Scope of Diagnostic Tools 
Function  e-DiagTools Power-On 
Self-Test 
Sycard 
PCCtest 450 
DMI/TopTools 
(if installed) 
BIOS Setup 
Bootup  Tests  Describes Configures 
Processor Tests 
(System menu) Tests   Describes  
Memory Tests 
(Memory menu) Tests   Describes Describes 
Batteries  Tests (CMOS 
battery only)  Describes 
(W in 98 only)  
Display Tests 
(Video menu)   Describes...

3-6  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in 
the following table to help find the problem. 
  Table 3-2. Troubleshooting Suggestions 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
To help determine likely causes, check to see what replaceable modules are involved in the system function and 
what roles they play. See Figure 1-8...