HP Omnibook Xe3 Gf Service Manual

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-7 
Symptom Call Center: 
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Repair Center: 
Likely Causes 
Repair Center: 
Comments 
Error message 
such as “Invalid 
system disk” or 
“Auto IDE error”. Check for disk in floppy drive. 
Check boot order in BIOS 
Setup. 
Remove and reinstall hard 
drive. Hard drive contacts. 
Hard drive. If notebook boots from floppy 
drive, check for corrupt files 
on hard drive, use Recovery 
CDs to reinstall factory 
software onto hard...

3-8  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
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Notebook has short 
operating time. Turn down display 
brightness. 
Check timeout settings in 
Power Management or 
Power Options in Control 
Panel. 
Restart computer, press F6 
when HP logo appears, and 
follow onscreen instructions. 
This calibrates the battery, 
and requires four to five 
hours. You cannot use 
computer during this...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-9 
Symptom Call Center: 
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Comments 
Standby/resume    
General problems.  Close all applications before 
going into (or allowing 
notebook to enter) standby or 
hibernate mode. 
If problem appears after 
installing new software 
(including drivers), uninstall 
that software. Contact 
software vendor for additional 
support.   
Notebook resumes 
slowly from 
standby. Notebook...

3-10  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
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Display    
Dark display, no 
light. Make sure notebook is 
turned on and warmed up. 
Check power supply. 
Adjust display brightness. 
Press Fn+F5 several times. 
Make sure SDRAM modules 
are installed properly. 
Make sure CPU module is 
installed properly. 
Try external monitor. Display cable 
connection. 
SDRAM modules. 
CPU module....

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-11 
Symptom Call Center: 
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Repair Center: 
Comments 
Cannot switch to TV 
display by pressing 
Fn+F5. Fn+F5 switches only 
between internal LCD and 
external display connected to 
VGA port, and will not switch 
to TV display connected to 
TV output port.   
Image is not sharp 
when using TV-out 
port. Notebook’s TV-out port is 
optimized for DVD display. 
Performance may vary when 
using...

3-12  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
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Floppy drive    
General problems.  Make sure floppy drive is 
installed correctly. 
Check settings in BIOS 
Setup. Floppy drive or 
contacts. 
Motherboard.  
Drive does not write 
to floppy disks. Make sure floppy disk is not 
write-protected. Floppy drive.   
CD/DVD drive    
Particular CD or 
DVD not playing 
properly. Check disk for...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-13 
Symptom Call Center: 
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Repair Center: 
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Repair Center: 
Comments 
DVD doesn’t play 
with two displays. Before starting DVD player, 
press Fn+F5 to switch to one 
display. You cannot switch 
displays once DVD player is 
started. 
For W indows 98, if using 
Extended Desktop (dual 
displays), move player 
window to display 1. 
If using both displays, DVD 
image will not appear on any 
display set up as...

3-14  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
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Comments 
Mouse    
External mouse 
doesn’t work. Check connection. 
Put notebook in standby 
mode or shut down before 
attaching mouse. 
Install all drivers included 
with mouse. 
Restart notebook. Mouse. 
Top case. 
Motherboard.  
Special feature on 
PS/2 mouse 
doesn’t work. Restart notebook. 
Install any drivers included 
with mouse. 
Check...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-15 
Symptom Call Center: 
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Comments 
Parallel/USB    
General problems.  Check connections. 
Restart notebook. 
Check port settings in Device 
Manager. 
Check settings in Control 
Panel. 
Use troubleshooters in 
W indows Help. 
For USB: contact device 
vendor and HP Notebook 
web site (see page vi) for 
latest USB drivers. 
For USB: if the device is 
powered by the USB port,...

3-16  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
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Modem doesn’t dial 
or no dial tone. Check all cables and 
connections. 
Connect a standard 
telephone to the phone line 
and make sure the line is 
working. 
Try another telephone line, 
preferably one used for a fax 
machine or modem. 
If you’re in a foreign country, 
the dial tone may not be 
recognized by the modem. In 
Control Panel,...