HP Photosmart Premium e All in One Printer C310a User Manual

							2-sided copy
a. Load paper.
 Load full-size paper in the main input tray.
b. Load original.
 Lift lid on product.
 Load original print side down on right front corner of glass.
Close lid.
c. Specify 2-sided option.
 Touch Copy on Home screen.
The Copy preview appears.
 Touch Print Settings.
The Copy Settings menu appears.
 Touch 2-Sided.
 Touch On.
d. Specify number of copies.
 Use the touch screen to set the number of copies.
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Copy and scan
 
						

							e. Start copy.
Touch B&W or Color.
f. Copy the second original.
 Load second page on the glass and touch OK.
2.View the animation for this topic. Some screens that appear in the animation may not reflect your product.
Related topics
•Tips for copy and scan success
Tips for copy and scan success
Use the following tips to copy and scan successfully:
•Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of
the image.
•Load your original, print side down, on the right front corner of the glass.
•To copy or scan a book or other thick originals, remove the lid.
•To make a large copy of a small original, scan the original into the computer, resize the image in the scanning
software, and then print a copy of the enlarged image.
•To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
•If the document to be scanned has a complex layout, select framed text as the scan document setting in the
software. With this setting, the text layout and formatting are retained.
•If the scanned image is incorrectly cropped, turn off the autocropping feature in the software and crop the
scanned image manually.
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Copy and scan
 
						

							6 Work with cartridges
•Check the estimated ink levels
•Clean printhead automatically
•Replace the cartridges
•Order ink supplies
•Cartridge warranty information
•Tips for working with ink
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink
supply level shows an estimate of the amount of ink remaining in the cartridges.
NOTE: 1If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another
printer, the ink level indicator might be inaccurate or unavailable.
NOTE: 2Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: 3Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see www.hp.com/go/inkusage.
To check the ink levels from the HP Photosmart Software
1.In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties dialog box, click the Features tab, and then click the Printer Services button.
The Printer Toolbox appears.
2.Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
To check the ink levels from the printer display
▲From the Home screen, press the Status button. The estimated ink levels are displayed.
Related topics
•Order ink supplies
Tips for working with ink
Clean printhead automatically
If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try a printhead cleaning.
To clean the printhead from the printer display
1.From the Home screen, press the Settings button. The Setup Menu is displayed.
2.In the Setup Menu, touch the screen to highlight Tools. Press OK.
3.Touch the screen to highlight Clean Printhead. Press OK.
Work with cartridges 21
Work with cartridges
 
						

							Related topics
•Order ink supplies
Tips for working with ink
Replace the cartridges
To replace the cartridges
1.Check that power is on.
2.Remove cartridge.
a. Open cartridge access door.
Wait for print carriage to move to center of product.
b. Press tab on cartridge, then remove it from slot.
3.Pull the orange tab and remove the cartridge from the packaging.
a. Open cartridge access door.
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Work with cartridges
 
						

							Wait for print carriage to move to center of product.
b. Press tab on cartridge, then remove it from slot.
4.Insert new cartridge.
a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove cap.
c. Match color icons, then slide cartridge into slot until it clicks into place.
Replace the cartridges 23
Work with cartridges
 
						

							d. Close cartridge door.
5.View the animation for this topic. Some screens that appear in the animation may not reflect your product.
Related topics
•Order ink supplies
Tips for working with ink
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open
HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find
cartridge information and order online by visiting www.hp.com/buy/supplies.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it is not supported in your country/
region, contact a local HP reseller for information about purchasing cartridges.
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty
does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as indicated:
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Work with cartridges
 
						

							For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.
Tips for working with ink
Use the following tips to work with ink cartridges:
•Use the correct ink cartridges for your printer. For a list of compatible ink cartridges, see the printed
documentation that came with the printer. Alternatively, look in Printer Toolbox in the software.
•Insert the ink cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon
for each slot. Make sure all cartridges snap down into place.
•Use genuine HP ink cartridges. Genuine HP ink cartridges are designed for and tested with HP printers to help
you produce great results, time after time.
•Consider getting replacement ink cartridges when you receive an ink alert message. This avoids possible printing
delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
•Photo and Photo Black cartridges are interchangeable.
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							Chapter 6
26 Work with cartridges
Work with cartridges
 
						

							7 HP support
•Get more help
•HP support by phone
•Additional warranty options
Get more help
You can find more information and help about your HP Photosmart by entering a keyword in the Search
field in the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.
To contact HP Support, click here to go online.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support .
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Photosmart Premium e-All-in-One C310 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support .
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
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HP support
 
						

							Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support , select
your country/region and language, then explore the services and warranty area for information about the extended
service plans.
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HP support