HP Proliant Dl585 Generation 5 User Guide

							
 
HP ProLiant DL585 Generation 5 Server 
User Guide 
 Part Number 463282-002 
September 2009 (Second Edition)  
						

							
 
© Copyright 2007, 2009 Hewlett-Packard Development Company, L.P. 
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express 
warranty statements accompanying such produc ts and services. Nothing herein should be construed as constituting an additional w arranty. HP 
shall not be liable for technical or editorial errors or omissions contained herein. 
Microsoft, Windows, and Windows NT are U.S. registered trademark s of Microsoft Corporation.  Windows Server 2003 is a trademark  of 
Microsoft Corporation. 
Intended audience 
This document is for the person who installs, adminis ters, and troubleshoots servers and storage systems. 
HP assumes you are qualified in the servicing of co mputer equipment and trained in recognizing hazards 
in products with hazardous energy levels. 
 
  
						

							
 
 
Contents 
Component identification ........................................................................\............................... ........ 6 
Front panel components ........................................................................\................................. .................... 6 
Front panel LEDs  and buttons ........................................................................\........................... ................... 7 
Processor memory mo dule components ........................................................................\..................... ........... 8 
DIMM slot iden tification ........................................................................\............................... ...................... 9 
SAS and SATA ha rd drive LEDs........................................................................\........................... ................ 9 
SAS and SATA hard dr ive LED combinations ........................................................................\............... ....... 10 
Rear panel  components ........................................................................\.................................. .................. 11 
Rear panel LEDs  and buttons........................................................................\............................ ................. 12 
Hot-plug power  supply LEDs........................................................................\............................. ................. 12 
Internal components........................................................................\.................................... ..................... 13 
System maintenanc e switch (SW3)........................................................................\........................ ... 14 
Media board  components ........................................................................\................................. ..... 15 
Boot device select or switch (SW1) ........................................................................\...................... ..... 16 
Systems Insight  Display LEDs ........................................................................\........................... ........ 16 
Battery pac k LEDs ........................................................................\...................................... ............ 18 
Fan loca tions ........................................................................\.......................................... .............. 19 
Hot-plug fa n LEDs ........................................................................\...................................... ............ 20 
Setup........................................................................\.................................................. ............... 21 
Optional installation services ........................................................................\......................... ................... 21 
Rack planning  resources..............................................................\.......................................... ................... 21 
Optimum envi ronment ........................................................................\.................................... .................. 22 
Space and airflo w requirements ........................................................................\......................... ..... 22 
Temperature re quirements........................................................................\............................... ........ 22 
Power requirements ........................................................................\..................................... .......... 23 
Rack warnings  and cautions........................................................................\............................. ................ 23 
Electrical ground ing requirements ........................................................................\...................... ................ 24 
Identifying rack server sh ipping carton contents ........................................................................\....... ............ 25 
Installing hard ware options........................................................................\............................ ................... 25 
Installing the serv er into the rack........................................................................\.................... .................... 25 
Installing the cabl e management arm ........................................................................\.................... ............. 25 
Powering up and conf iguring the server ........................................................................\................. ............ 25 
Installing the op erating system..........................................................\...................................... ................... 26 
Registering  the server ........................................................................\................................. ...................... 26 
Operations........................................................................\............................................. ............ 27 
Power up the server ........................................................................\.................................... ..................... 27 
Power down  the server........................................................................\.................................. ................... 27 
Extending the server  from the rack ........................................................................\..................... ................ 27 
Removing the a ccess panel ........................................................................\.............................. ................. 28 
Accessing the System s Insight Display ........................................................................\.................. .............. 29 
Hot-plug fans ........................................................................\.......................................... ........................ 29 
Removing the sy stem battery ........................................................................\............................ ................. 30 
Hardware options installation........................................................................\.......................... ..... 32 
Introduction ........................................................................\........................................... ......................... 32  
						

							
 
 
Processor options ........................................................................\...................................... ...................... 32 
Removing the processo r memory module ........................................................................\.................. 3 2 
Installing a  processor ........................................................................\................................. ............ 34 
Memory options ........................................................................\......................................... ..................... 40 
Advanced EC C memory ........................................................................\.................................... ..... 40 
Installing  DIMMs ........................................................................\....................................... ............ 40 
Hard drive  guidelines ........................................................................\.................................. .................... 42 
Installing a hot-pl ug hard drive ........................................................................\....................... ......... 42 
Installing DVD, CD-ROM , or diskette drives ........................................................................\............. ............ 43 
Hot-plug powe r supplies ........................................................................\................................ ................... 45 
Expansion  boards ........................................................................\....................................... .................... 46 
Installing an ex pansion board ........................................................................\.......................... ....... 47 
Battery-backed  write cache ........................................................................\............................. .................. 48 
Cabling ........................................................................\................................................ ............. 53 
Cabling overview ........................................................................\....................................... ..................... 53 
BBWC cabling........................................................................\........................................... ..................... 53 
Front panel cable components ........................................................................\........................... ............... 54 
SAS and SATA hard  drive cabling........................................................................\........................ ............. 54 
Software and configuration utilities ........................................................................\................... .... 55 
Configuration tools ........................................................................\.................................... ...................... 55 
SmartStart  software........................................................................\.................................... ............ 55 
SmartStart Scri pting Toolkit ........................................................................\........................... .......... 55 
HP ROM-Based Se tup Utility ........................................................................\............................. ....... 56 
HP ProLiant Essentials  Rapid Deployment Pack ........................................................................\........... ......... 57 
Option ROM Configura tion for Arrays ........................................................................\.................... ........... 57 
Array Configurat ion Utility ........................................................................\............................ .................... 58 
Re-entering the server seri al number and product ID ........................................................................\.... ......... 58 
Management tools........................................................................\....................................... .................... 59 
Automatic Serv er Recovery ........................................................................\.............................. ....... 59 
Integrated Lights-O ut 2 technology ........................................................................\..................... ...... 59 
StorageWorks librar y and tape tools........................................................................\.................... .... 59 
Management  Agents ........................................................................\...................................... ........ 60 
HP Systems Insi ght Manager ........................................................................\............................. ...... 60 
Redundant RO M support ........................................................................\.................................. ...... 60 
ROMPaq utility ........................................................................\......................................... ............. 61 
System Online ROM flas h component utility ........................................................................\.............. 61 
USB support........................................................................\............................................ .............. 61 
Diagnostic  tools ........................................................................\....................................... ....................... 62 
HP Insight Di agnostics ........................................................................\................................. ........... 62 
Integrated Mana gement Log ........................................................................\.............................. ..... 62 
Array Diagnost ic Utility ........................................................................\............................... ........... 62 
Remote support and  analysis tools ........................................................................\...................... ............... 63 
HP Insight Remote  Support software ........................................................................\..................... .... 63 
Keeping the sy stem current ........................................................................\............................. .................. 63 
Drivers ........................................................................\................................................ ................. 63 
ProLiant Suppo rt Packs ........................................................................\................................. .......... 64 
Operating system  version support ........................................................................\....................... ..... 64 
Change control and pr oactive notification ........................................................................\.............. .. 64 
Care Pack ........................................................................\.............................................. .............. 64 
Troubleshooting ........................................................................\........................................ .......... 65 
Troubleshooting resources ........................................................................\.............................. .................. 65  
						

							
 
 
Pre-diagnostic steps ........................................................................\................................... ...................... 65 
Important safety  information ........................................................................\........................... ......... 65 
Symptom info rmation ........................................................................\.................................... ......... 67 
Prepare the server  for diagnosis ........................................................................\....................... ....... 68 
Loose conn ections ........................................................................\...................................... ..................... 68 
Service noti fications ........................................................................\.................................. ....................... 69 
Troubleshootin g flowcharts ........................................................................\............................. .................. 69 
Start diagnosi s flowchart ........................................................................\.............................. .......... 69 
General diagnosi s flowchart ........................................................................\............................ ....... 70 
Server power-on pr oblems flowchart ........................................................................\..................... ... 72 
POST problems  flowchart ........................................................................\................................ ....... 75 
OS boot proble ms flowchart ........................................................................\............................. ...... 76 
Server fault indica tions flowchart ........................................................................\..................... ........ 78 
POST error messages  and beep codes ........................................................................\..................... .......... 80 
Regulatory compliance notices ........................................................................\.......................... ... 81 
Regulatory compliance identification numbers ........................................................................\........... .......... 81 
Federal Communications  Commission notice ........................................................................\............... ........ 81 
FCC rating  label........................................................................\....................................... ............. 81 
Class A eq uipment.................................................................\............................................. ........... 81 
Class B eq uipment ........................................................................\...................................... ........... 81 
Declaration of conformity for  products marked with the FCC  logo, United States only....................................... 82 
Modifications........................................................................\.......................................... ........................ 82 
Cables ........................................................................\................................................. .......................... 82 
Canadian notice  (Avis Canadien)........................................................................\........................ .............. 83 
European Union re gulatory notice ........................................................................\....................... .............. 83 
Disposal of waste equipment by  users in private households in the European Union ......................................... 83 
Japanese notice ........................................................................\........................................ ...................... 84 
BSMI notice ........................................................................\............................................ ........................ 85 
Korean  notice ........................................................................\.......................................... ....................... 85 
Laser comp liance ........................................................................\....................................... ..................... 85 
Battery replac ement notice........................................................................\............................. ................... 86 
Taiwan battery re cycling notice ........................................................................\........................ ................. 86 
Power cord statem ent for Japan........................................................................\......................... ................ 86 
Electrostatic discharge ........................................................................\................................ ......... 87 
Preventing electrostatic discharge ........................................................................\..................... ................. 87 
Grounding methods to preven t electrostatic discharge ........................................................................\... ....... 87 
Specifications ........................................................................\......................................... ............ 88 
Environmental specifications ........................................................................\........................... .................. 88 
Server spec ifications ........................................................................\.................................. ...................... 88 
Technical support........................................................................\...................................... .......... 90 
Before you contact HP........................................................................\.................................. .................... 90 
HP contact in formation ........................................................................\................................. .................... 90 
Customer Se lf Repair ........................................................................\................................... .................... 90 
Acronyms and abbreviations ........................................................................\............................. ... 98 
Index ........................................................................\.................................................. ............. 102 
  
						

							
 
Component identification  6 
Component identification 
Front panel components 
     
Item Description 
1  Hard drive bay 1 
2  Hard drive bay 2 
3  Hard drive bay 3 
4  Hard drive bay 4 
5  Hard drive bay 5 
6  Hard drive bay 6 
7  Hard drive bay 7 
8  Hard drive bay 8 
9 Video connector 
10  USB connectors (two) 
11  Media drive blank or optional media drive 
12 DVD drive 
13  Processor memory module    
						

							
 
Component identification  7 
Front panel LEDs and buttons 
    
Item Description  Status 
1  UID switch and LED  Blue = Activated  Flashing blue = Server managed remotely 
Off = Deactivated 
2  Internal system health LED  Green = Normal (system on) Flashing amber = System health degraded 
Flashing red = System health critical 
Off = Normal (system off) 
3  External system health LED  Green = Normal (system on)  Flashing amber = System health degraded 
Flashing red = System health critical 
Off = Normal (system off) 
4  NIC 1 link/activity LED  Green = Linked to network  
Flashing green = Linked with activity on the network 
Off = No network connection 
5  NIC 2 link/activity LED  Green = Linked to network  Flashing green = Linked with activity on the network 
Off = No network connection 
6  Power on/Standby button and LED  Amber = System has AC power and is in standby mode 
Green = System has AC power and is turned on 
Off = System has no AC power 
   
						

							
 
Component identification  8 
Processor memory module components 
     
Item Description 
1  Processor socket 1 (boot processor)  
2  PPM socket 1  
3  Processor socket 3  
4  PPM socket 3  
5  Processor socket 4  
6  PPM socket 4  
7  Processor socket 2  
8  PPM socket 2   
See Processor options (on page 32) for population guidelines.   
						

							
 
Component identification  9 
DIMM slot identification 
 
Each memory node consists of eight DIMM slot s in four banks. See Memory options for DIMM 
population guidelines. 
 
SAS and SATA hard drive LEDs 
    
Item Description  Status 
1  Fault/UID LED  Amber = Drive failure 
Flashing amber = Fault-process activity 
Blue = Unit identification is active 
Off = No fault-process activity 
2  Online/activity LED  Green = Drive activity Flashing green = High activity on the 
drive or drive is being configured as part  
						

							
 
Component identification  10 
Item Description  Status 
of an array 
Off = No drive activity 
  
SAS and SATA hard drive LED combinations     
Online/activity 
LED (green)  Fault/UID LED 
(amber/blue)  Interpretation 
On, off, or 
flashing 
Alternating amber 
and blue  The drive has failed, or a pred
ictive failure alert has been 
received for this drive; it also has been selected by a 
management application. 
On, off, or 
flashing  Steadily blue  The drive is operating no
rmally, and it has been selected by a 
management application. 
On Amber, flashing  regularly (1 Hz)  A predictive failure alert has b
een received for this drive. 
Replace the drive as soon as possible. 
On  Off  The drive is online, but it is not active currently. 
Flashing 
regularly (1 Hz)  Amber, flashing 
regularly (1 Hz)  Do not remove the drive. Removing a drive may terminate the 
current operation and cause data loss.
 
The drive is part of an array that is undergoing capacity 
expansion or stripe migration, but a predictive failure alert has 
been received for this drive. To  minimize the risk of data loss, 
do not replace the drive until  the expansion or migration is 
complete. 
Flashing 
regularly (1 Hz)  Off 
Do not remove the drive. Removing a drive may terminate the 
current operation and cause data loss.  
The drive is rebuilding, or it is part of an array that is 
undergoing capacity expansion or stripe migration. 
Flashing 
irregularly  Amber, flashing 
regularly (1 Hz)  The drive is active, but a pred
ictive failure alert has been 
received for this drive. Replace  the drive as soon as possible. 
Flashing 
irregularly Off  The drive is active, and it is operating normally. 
Off  Steadily amber  A critical fault conditio
n has been identified for this drive, and 
the controller has placed it offl ine. Replace the drive as soon 
as possible. 
Off Amber, flashing 
regularly (1 Hz)  A predictive failure alert has b
een received for this drive. 
Replace the drive as soon as possible. 
Off  Off  The drive is offline, a spare,  or not configured as part of an 
array.