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HP Proliant Dl585 Generation 5 User Guide

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Troubleshooting 71 
Item Refer to 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
6  Server maintenance and service gu ide, located on the Documentation 
CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
7 •  Server maintenance and serv ice guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
•  Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
8 •  Server information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
•  Operating system information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
9  HP contact information (on page 90)
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Troubleshooting 72 
  
Server power-on problems flowchart 
Symptoms: 
•  The server does not power on. 
• The system power LED (Systems Insight Disp lay LEDs on page 16) is off or amber.
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Troubleshooting 73 
•  The external health LED (Systems Insight Di splay LEDs on page 16) is red or amber. 
• The internal health LED (Systems Insight Di splay LEDs on page 16) is red or amber.   
 NOTE:  For the location of server LEDs and inform ation on their statuses, refer to the server 
documentation. 
  
Possible causes: 
•  Improperly seated or faulty power supply 
• Loose or faulty power cord 
• Power source problem 
• Power on circuit problem 
• Improperly seated component or interlock prob lem (Systems Insight Display LEDs on page 16) 
• Faulty internal component     
Item Refer to 
1  Component identification (on page 6) 
2  HP Insight Diagnostics (on page 62) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
3  Loose connections (on page 68)  
4  Server maintenance and service gu ide, located on the Documentation 
CD, or the HP website 
(http://www.hp.com/products/servers/platforms) 
5  Integrated Management Log (on page 62) or in the  HP ProLiant 
Servers Troubleshooting Guide  located on the Documentation CD or on 
the HP website (http://www.hp.com/support) 
6  Power source problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
7 •  Power supply problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
•  Server maintenance and serv ice guide, located on the 
Documentation CD, or the HP website 
(http://www.hp.com/products/servers/platforms) 
8  System open circuits and short circuits in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support)
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Troubleshooting 74
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Troubleshooting 75 
 
 
POST problems flowchart 
Symptoms: 
•  Server does not  complete POST   
 NOTE:  The server has completed POST when the sy stem attempts to access the boot device. 
  
• Server completes POST with errors 
Possible problems: 
•  Improperly seated or faulty internal component 
• Faulty KVM device 
• Faulty video device     
Item Refer to 
1  POST error messages and beep codes (on page 80)  
2  Video problems in the  HP ProLiant Servers Troubleshooting Guide  
located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
3  KVM or iLO 2 documentation 
4  Loose connections (on page 68)  
5  Symptom information (on page 67) 
6  Server maintenance and service gu ide, located on the Documentation 
CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
7  Port 85 and iLO messages in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
8  General memory problems are occurring in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
9 •  Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
•  Server maintenance and serv ice guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
10 •  Server information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
•  Operating system information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support)
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Troubleshooting 76 
Item Refer to    
 
  
OS boot problems flowchart 
Symptoms: 
•
 Server does not boot a previously installed operating system
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Troubleshooting 77 
•  Server does not boot SmartStart 
Possible causes: 
•  Corrupted operating system 
• Hard drive subsystem problem 
• Incorrect boot order setting in RBSU     
Item Refer to 
1  HP ROM-Based Setup Utility User Guide  
(http://www.hp.com/servers/smartstart) 
2  POST problems flowchart (on page 75) 
3 •  Hard drive problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
•  Controller documentation 
4  HP Insight Diagnostics (on page 62) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
5 •  CD-ROM and DVD drive problems in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
•  Controller documentation 
• Loose connections (on page 68)  
6  General memory problems are occurring in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
7 •  Operating system problems in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
•  HP contact information (on page 90)  
8 • Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
•  Server maintenance and serv ice guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
9  General diagnosis flowchart (on page 70)
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Troubleshooting 78 
  
Server fault indications flowchart 
Symptoms: 
•  Server boots, but a fault event is reported  by Insight Management Agents (on page 60) 
• Server boots, but the internal health LED, external  health LED, or component health LED is red or 
amber
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Troubleshooting 79 
  NOTE:  For the location of server LEDs and inform ation on their statuses, refer to the server 
documentation. 
  
Possible causes: 
•  Improperly seated or faulty internal or external component 
• Unsupported comp onent installed 
• Redundancy failure 
• System overtemperature condition     
Item Refer to 
1  Management agents (on page 60) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
2 •  Integrated Management Log (on page 62) or in the  HP ProLiant 
Servers Troubleshooting Guide  located on the Documentation CD or 
on the HP website (http://www.hp.com/support) 
•  Event list error messages in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
3  Component identification (on page 6) 
4  System Management Homepage (https://localhost:2381) 
5  Power-on problems flowchart (Server power-on problems flowchart  on page 72) 
6 • Smart Array SCSI Diagnosis feature in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website (http://www.hp.com/support) 
•  Server maintenance and serv ice guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms) 
•  HP contact information (on page 90)  
7  HP Insight Diagnostics (on page 62) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website (http://www.hp.com/support) 
8 •  Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support) 
•  Server maintenance and serv ice guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms)
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Troubleshooting 80 
  
POST error messages and beep codes 
For a complete listing of error messages,  refer to the POST error messages in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP website 
(http://www.hp.com/support). 
  
  WARNING:
  To avoid potential problems, ALWA YS read the warnings and cautionary 
information in the server documentation before  removing, replacing, reseating, or modifying 
system components.
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