HP Sw350 User Manual

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Troubleshooting
ProblemCause and/or Action
Camera does not turn on. The battery may be exhausted. Charge or replace the battery.
Camera turns off 
automatically. Press any button except the Power button to turn on the camera.
LCD turns blank. Press any button except the Power button to turn on the LCD.
Empty battery icon is 
displayed on the LCD, and 
then the camera turns off. Battery is exhausted, please replace or recharge.
LCD screen displays ‘No 
images in memory’. The image file on the memory card. Image file format may not be 
supported. 
LCD screen displays ‘Not 
available for this file’. Function is only available for specific file types. File format is not 
supported. 
LCD screen displays ‘Memory 
full’. Memory card is full. Replace the memory card with a new one or delete 
unnecessary images.
LCD screen displays ‘File 
locked’ This file is locked. Unlock the file.
LCD screen displays ‘Card 
locked’. The memory card is protected. Remove the card and slide the write-
protect switch to it’s unlock position.
LCD screen displays ‘CARD 
HAS WRONG FORMAT’. The memory card is protected. Remove the card and slide the write-
protect switch to it’s unlock position.
LCD screen displays ‘Copy 
error’. The memory card is protected. Remove the card and slide the write-
protect switch to it’s unlock position. The memory card is full. Replace 
card or delete unnecessary files.
The lens is extended and will 
NOT retract. Do not force the lens to go back. The type of the battery used may be 
incorrect or the battery power level is too low. Change the battery or 
charge the battery before using the camera. 
						

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Getting Help
Should you have a technical support question or your HP Digital Camera 
require service within the warranty period, please contact the original point of 
purchase or an authorized HP reseller in your country. If service is not available 
at those locations, please contact an HP Branded Product warranty agent from 
the support contact list provided below. A service agent will work with you to 
troubleshoot your issue and if necessary, issue a Return Material Authorization 
(RMA) number in order to replace your HP Branded Product. For warranty 
claims, you will be required to provide a copy of your original dated sales receipt 
as proof of purchase and the issued RMA number. You will be responsible for 
shipping charges when shipping the product to the service center. The service 
agent will provide you with an address and you will also be responsible for any 
shipping charges to the warranty service center. Once your product is received 
by this service center, a replacement unit will be shipped back to you typically 
within 5 business days.
Contact/phone Support:
LanguageContact/phone Support:
Chinese [email protected]
[email protected]
Deutsch [email protected]
Dutch  [email protected]
English [email protected]
Espanol [email protected]
Français
[email protected]
Italiano [email protected]
Japanese [email protected]
Korean [email protected]
Português [email protected]
Svensk [email protected] 
						

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Contact/phone Support:
CountryLanguageNumber
Europe Region (EMEA)
België Dutch and German+ 32 2700 1724
Français French+ 33 171230454
Deutschland  German+ 49 6950073896
Ireland English+ 353 1850882016
Italia  Italian+ 39 269682189
Netherlands  Dutch+ 31 202015093
Espana  Spanish+ 34 914533458
Switzerland  German/French/Italian+ 41 18009686
UK English+ 44 2073652400
North America
United StatesEnglish1.866.694.7633
Canada English and French1.866.694.7633
CountryLanguageCityNumber
México EspañolMexico City
52.55.1204.8185
Guadalajara 52.33.1031.3872
Monterrey 52.81.1107.2639
Venezuela EspañolCaracas58.212.335.4574
Colombia EspañolBogota57.1.508.2325
Perú EspañolLima51.1.705.6232
Chile EspañolSantiago56.2.581.4977
Brasil PortuguêsSao Paolo55.11.5504.6633
Argentina EspañolBuenos Aires54.11.6091.2399 
						

							P/N: 7525C00176A