Inter-Tel Ivx 500 Installation Manual
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FEATURES Issue 1, August 1994 INTER-TEL PRACTICES IVXSOO INSTALLATION % MAINTENANCE 1. INTRODUCTION Routing Announcement application will play a re- 1.1 The Inter-Tel IVX500 System can contain up to 25 of the following applications. (Each application is de- scribed in detail in this chapter.) cording and then hang up. Or, the Call Routing An- nouncement can bc programmed to use Digit Translation, a feature that allows one-key access to extensions, mailboxes, applications, etc. Automated Attendant: The automated attendant is a programmable feature that can be used to provide automated call answering service. Calls can transfer, forward, or directly ring in to an automated atten- dant. When an automated attendant answers a call, it plays a recording that gives dialing instructions. After hearing the recording (or while it is playing), the caller may dial an extension or mailbox number. Automated Attendant Recall Destination: If a call that is transferred by the automated attendant re- calls, it is sent to the Automated Attendant Recall Destination for the port that transferred the call. The Recall Destination recording announces that the sta- tion is unavailable and allows the caller to leave a voice mail message or dial another extension. Call Routing Announcements: A Call Routing ap plication can be used as a playback device. This is useful for programming hunt group announcement and overflow stations. When accessed, the Call “1 :. ._.; Quick Message Retrieval: Only one Quick Mes- sage Retrieval application may be created for the system. It is usually programmed as the alternate message source for the Non-Subscriber Voice Mail ports. If so, when station users to respond to message indications left by the voice mail ports, they are prompted only for their password. Non-Subscriber Voice Mail: This application han- dles all calls that are directed to voice mail (other than Quick Message Retrieval) placed by subscrib- ers and non-subscribers. Callers will hear the main company greeting, followed by a menu of available options. In telephone systems with voice computer hunt groups, internal callers will hear only the menu of options, and not the company greeting. Stations can forward or transfer calls directly to their mailbox using this application’s extension number. This ap plication can also be the message center for the sub- scribers’ stations. Page 2-2
INTER-TEL PRACTICES IVXSOO INSTALLATION & MAINTENANCE FEATURES Issue 1, August 1994 2. AUTOMATED A’ITENDANT 2.1 The automated attendant is a programmable fea- ture that can be used to provide automated call answer- ing service. Calls can transfer, forward, or directly ring in to an automated attendant. Calls to the automated at- tendant application are processed as follows. CALL TO AUTOMATED ATTENDANT 1 I caller selects opihl I I CS.llerdOSSnot S&CtSilOptiOll I 2.2 When an automated attendant answers a call, it plays a recording that gives dialing instructions. During or after the recording, the caller may then directly dial a station extension number, voice mail access number (if there is no associated mailbox), or hunt group pilot num- ber. Or, the caller may use the directory to look up the desired extension. 2.3 When the automated attendant answers an outside call, the caller will hear the company greeting, followed by instructions and a the list of available options. Inter- com callers hear only the operating instructions and menu of options. The caller then has the following op tions: 0 Dial a station extension number: If an extension number is dialed that has a mailbox or extension ID, the call is transferred to that station. l Direct ring-in calls to a busy attendant could be for- warded to an automated attendant (using the Secre- tarial Intercept, Call Forward If Busy or System For- warding features of the telephone system). Dial a hunt group pilot number: When a pilot number is dialed, the call is transferred to the se- lected hunt group. The call rings or circulates ac- cording to the hunt group’s programmed distribution type (all ring, linear, or distributed). 0 The Automated Attendant’s extension number can be programmed in the telephone system to receive direct ring-in calls when the system is in day and/or night mode. Dial the Non-Subscriber Voice Mail application’s 2.5 To create an Automated Attendant application, extension number: The caller can reach the Voice follow the instructions on page 4-5 in the APPLICA- Mail main greeting by dialing the extension number TION AND TELEPHONE SYSTEM SEIUP section. assigned to the Voice Mail application. (The Voice Mail application must also have an extension ID pro- grammed for it.) The caller can then leave a message as a non-subscriber or access any of the voice mail subscriber features. (See page 2-7 for Voice Mail information.) Use the directory: If the caller does not know the extension or mailbox number of the desired party, he or she can spell the name using the keypad keys and “look up” the number in the directory. (This option can be disabled in the database. Or, if there are no names recorded for the individual mailboxes or for the system’s extension IDS, this option will not be provided.) Refer to page 2-20 for directory informa- tion. Dial the operator access destination: If the caller needs further assistance, dialing 0 will access the IVX500 System’s programmed operator destina- tion. Or, if the caller is on a rotary telephone and can- not enter a digit, the call will be automatically trans- ferred to the operator destination. (The operator access destination is programmed as described on page 3-63. There can be separate destinations for day and night modes.) NOTE: Due to the natural characteristics of the trunk, the volume level of DTMF tones transmitted over the trunk may be substantially reduced before reaching the telephone and voice mail systems. This natural degrada- tion in tone volume may adversely affect the reliability of the Automated Attendant feature. Other factors which can’affect automated attendant performance are trunk noise and the quality and strength of the IYIMF tones generated by the off-premises phone itself. A. 2.4 AUTOMATED ATTENDANT APPLICATIONS There are a number of different uses for this fea- ture. Here are two examples: Page 2-3
FEATURES Issue 1, August 1994 INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE B. AUTOMATED AlTENDANT RECALL fer to page 2-19 in this section and pages 3-21 and 3-48 DESTINATION in PROGRAMMING.) 2.6 When a station receives a call that has been routed through the automated attendant, the call is handled by the telephone system as a transferred call. If the call is not answered before the appropriate Transfer timer ex- pires, the call recalls the automated attendant’s recall destination. The recall destination is usually the Auto- mated Attendant Recall Destination application which announces that the called station is unavailable and al- lows the caller to choose to leave a message or dial another extension number. D. EXTENSION LB CALL TO AUTOMATED AlTENDANT & Automated Attendant answers and plays a greeting followed by a menu of options. J Called pally does Rot answer before the Transfer timer expires 4 Call goes to the Automated 2.11 Extension IDs are used for transferring calls through the Automated Attendant or using the Auto- mated Attendant Directory. An extension ID allows callers to be transferred to extension numbers (stations, hunt groups, and applications) that do not have mail- boxes. It also allows the extension number to have a re- corded name in the directory. This feature is set up and initialized using database programming and Voice Mail features. Attendant Recall Destination where caller selects option.. 4 & CellksenttO Call is sent to station, selecbd mailbox hunt grcup, voice mail, or dial-0 operator des- tination, 2.12 If an Extension ID has been created in database programming for a telephone system extension number, either the principal user of the extension number or the System Administrator must set up (initialize) the ID with a password and record a name for use in the Exten- sion Directory. At default the extension ID password is the same as the extension number. If the Extension ID has not been “initialized” calls can still be transferred to the associated extension number. However, they cannot be selected from the directory. If the Extension ID’s user name has not been recorded it cannot be heard when cal- lers use the Automated Attendant Directory. The name must be recorded in order to fully initialize the Exten- sion ID. See page 2-11 for more information on initial- izing Extension IDS. 2.7 If the Recall Destination fails to answer a call, it is automatically sent to the recall destination’s pro- grammed attendant. 2.13 Once the extension ID is initialized, the exten- sion user may access Extension ID Options which al- lows the directory name and password to be modified. 2.8 If an invalid number is dialed, the caller is prompted to enter another number. 2.9 To create an Automated Attendant Recall Destina- tion application, follow the instructions on page 4-6 in the APPLICAI’ION AND TELEPHONE SYSTEM SETUP section. 2.14 If an Extension ID has not been created for an ex- tension which is equipped on the telephone system, cal- lers using the automated attendant cannot be transferred to that destination. Instead, these callers will receive a system recording notifying them of an invalid entry and are routed back to the automated attendant’s main menu. C. AUTOMATEB ATTENDANT CUSTOM RECORDINGS 2.10 Custom recordings are made using the System Administrator’s mailbox as described on page 2-18. Each recording is associated with a recording number and assigned to the application(s) in database program- ming or using the System Administrator’s mailbox. (Re- 2.15 Individual extension IDs can be programmed as “Private” in database programming. A Private number is included in the directory and can be dialed if the caller knows the number, but the extension number informa- tion is not available to the caller; only the name is played. 2.16 Extension IDs can also be programmed as “‘Un- listed.“That means that the number will not be included in the directory, but can be dialed if the caller knows the extension number. Page 2-4
INTER-TEL PRACTICES IVXSOO INSTALLATION & MAINTENANCE FEATuREs Issue 1, August 1994 3. CALL ROUTING ANNOUNCEMENT 3.1 The Call Routing Announcement application can be used as a playback device that plays a message and then hangs up to disconnect the call. This is especially useful for programming hunt group announcement and overflow stations. As an option, the Call Routing An- nouncement application can use digit translation which allows the caller to press a single digit for access to the directory, subscriber voice mail, a station, a hunt group, the operator extension, or a mailbox. CALL TO CALL ROUTING ANNOUNCEMENT WlTHOUT DlGlT TRANSLATION 1 Call Flouting Announwment answars and plays a greeting followsd by a mdnu of options. 1 A. 3.2 Call Flouting Announcement hangs up. n this is an announce- ment or overllow station, the call returns to the hunt group. B. DIGIT TRANSLATION 3.4 Digit translation allows callers to dial a single digit to access the directory; subscriber voice mail; or a designated extension number, mailbox, or hunt gro@ pilot number. Up to 12 digit translation storage locations (O-9, *, and #) are available for each Call Routing An- nouncement application (refer to PROGRAMMING, page 3-21). 3.5 To use digit translation, the Call Routing An- nouncement application must have special program- ming. Digit translation is programmed by assigningspe- cific “Actions” for each digit and determining what will happen if the caller does not enter a digit (Timeout). The length of time the application will wait for input from the caller (O-60 seconds) is also programmable. l The Actions that can be selected for digits *, #, and O-9 , and for Timeout are: - - CALL TO CALL ROUTING ANNOUNCEMENT WlTH DlGlT TRANSLATION Caller selec& option mail, operator destina- tion, w directory as - - mail, operator destina- tion, or directory as - Transfer To Operator: This action transfers the call to the Dial-O Destination that is programmed in the System Maintenance window shown on page 3-63. Company Directory - FirstName: This sends the caller to the directory prompt that asks the caller to enter the first name of the desired party. Company Directory - Last Name: This sends the caller to the directory prompt that asks the caller to enter the last name of the desired party. Subscriber Access: This sends the caller to the mailbox prompt that requests a mailbox number. Invalid: The digit will not be used. Callers who press this digit hear a recording that tells them that it is invalid. Transfer To Ertension: This action sends the call to a designated extension (station, hunt group, or application). Trader ToMailbox: This sends the call to a des- ignated mailbox. limeout programming. CUSTOM RECORDINGS When accessed, the Call Routing Announcement _. . .__ _ _. application will play a custom recording and then hang UP* 3.3 Call routing announcements are recorded using the System Administrator’s mailbox as described on page 2-18. Each announcement is assigned to use a “custom greeting” number in database programming. (Refer to page 3-48 in PROGRAMMING.) - Transfe To Collected Extenkon: To allow callers to dial extension numbers of stations and hunt groups that have a mailbox or extension ID, use this Action for digits that correspond to the first digits of extension numbers. For example, if digit 1 is “Transfer To Collected Extension,“cal- lers can dial extension numbers that begin with 1. However, if digit 1 is “Transfer to extension 200,” a caller attempting to dial a station exten- sion number that begins with 1 will instead be transferred to 200. - Hang Up: This action disconnects from the call if the user does not enter a digit. Page 2-5
FEATURES INTER-TELPRACTICES Issue 1, August 1994 IVX500 INSTALIATION & MAINTENANCE 3.6 After the application is created and programmed, the System Administrator’s mailbox is used to make a custom recording that explains the options to callers, as described on page 2-18. The custom recording is as- signed to the Call Routing Announcement application as described on page 3-21. A caller who listens to the Call Routing Announcement recording can then dial the single-digit location number to reach the designated destination. For example, if the hunt group extension for a customer support group is programmed for digit 3, the recording should say something like, “Dial 3 for CUS- tomer support.” NOTE: Digit translation is not recommended when the application will be used as a hunt group announcement or overflow station on telephone systems in which the hunt group calls can be pulled away from the announce- ment/overflow station when a hunt group member be- comes available. For an alternate method of using digit translation in hunt groups, refer to the manual for your telephone system. Page 2-6
INTER-TEL PRACTICES FEATURES IVX500 INSTALLATION 8r MAINTENANCE Issue 1, August 1994 4. VOICE MAIL 4.1 The Voice Mail feature allows callers to send and receive recorded messages from any station or DIME telephone. (Dial-pulse signaling is not recognized by the IVX500 System. Callers using dial-pulse phones will be routed to the IVX500 System Operator Access Destination for assistance.) 4.2 Two types of applications are combined to provide the Voice Mail feature: Non-Subscriber Voice Mail and Quick Message Retrieval. 0 Non-Subscriber Voice Mail: This application han- dles all calls that are directed to voice mail (other than to the Quick Message Retrieval application) placed by subscribers and non-subscribers. Callers will hear the main company greeting, followed by a menu of available options. In telephone systems with voice computer hunt groups, internal callers will hear only the menu of options, and not the com- pany greeting. Stations can forward or transfer calls directly to their mailbox using this application’s ex- tension number. This application can also be the message center for the subscribers’ stations. CALL TO NON-SUBSCRIBER VOICE MAIL -1 Quick Message Retrieval: Only one Quick Mes- sage Retrieval application may be created for the system. It is usually programmed as the alternate message source for the Non-Subscriber Voice Mail ports. If so, when station users to respond to message indications left by the voice mail ports, they are prompted only for their password. MESSAGE IS LEFT IN A MAlLBOX & IVX500 leaves a message waiting indiifion atthe station designated as the message nofilbtion station for fhe mailbox, 4 1 Station USBT responds to message indkza- tfon (presses MSG key or enters feafure MESSAGE RETRIEVAL CALL IS PLACED TO QUICK MESSAGE RETRIEVAL APPLICATION (Alternate Message Source for IVX500 ports) Sfation user is prompted for the password to hi mailbox. 4.3 Station users and outside callers gain access to the Voice Mail application in the following ways: l By dialing the telephone number or extension num- ber assigned to the Non-Subscriber Voice Mail ap plication 0 By being transferred to the Non-Subscriber Voice Mail application by the automated attendant l By being forwarded to the Non-Subscriber Voice Mail application when a called station is unavailable 0 By responding to message waiting indications and reaching the Quick Message Retrieval application 4.4 All Voice Mail users hear recorded instructions that tell them what to do next. Users simply listen to the prompts and press the keypad key that corresponds to the desired choice. If the user does not respond immedi- ately, a second set of prompts is played. 4.5 Most prompts are interruptible, and users can press the desired key at any time during the prompt. The prompt will then stop and the system will act on the re- quested choice. Page 2-7
FEATURES INTER-TEL PRACTICES Issue 1, August 1994 WX500 INSTALLATION & MAINTENANCE A. MAILBOXES 4.6 Amailbox is a storage location on the IVX500 PC hard disk which stores all messages that have been di- rected to it. (The hard disk also stores prompts, greet- ings, and special programming.) Bach “Subscriber” (voice mailbox owner) has assigned a unique mailbox number and password. At system default the passwords are the same as the mailbox numbers. (For example, the default password for mailbox 101 is “101.“) 4.7 There are three types of mailboxes on the voice mail system: Standard, Receive-Only and System Ad- ministrator. There can also be Extension IDs which are stations that do not have mailboxes, but that are in- cluded in the recorded directory. Standard mailbox features include, listening to new messages, recording, sending messages, deleting messages, and saving messages, and personal op tions. Optionally, if authorized through database programming, a subscriber’s options may include Remote Messaging. A Receive-Only mailbox type is restricted from re- cording and sending messages. This type of mailbox has no access to Remote Messaging and may only listen to new messages, save or delete them and ac- cess Personal Options. The System Administrator has all of the options a Standard mailbox subscriber has. However, addi- tional feature options include: the ability to record and send broadcast messages to all subscribers of the voice mail system, provide mailbox and group list maintenance, and record and select Custom Record- ings. l Extension IDs are used in conjunction with transfer- -1 ring calls through the Automated Attendant or using ;i the Extension Directory. The extension ID allows callers to be transferred to station extensions which do not have mailboxes and allows the station user to record a directory name and set up a password. 4.8 Multiple mailboxes and extension IDs may be created. However, there can be only one System Admin- istrator. There can be up to 500 total mailboxes (any type) and/or extension IDs in the voice mail system. (If a mailbox is created for an extension with an extension ID number, the extension ID number is replaced with the mailbox.) B. GROUP LISTS 4.9 Group lists are programmed in the database (see page 3-31). They are lists of mailboxes that can be used by any Subscriber for sending messages to several mail- boxes simultaneously. The information that is pro- grammed for group lists include the following: l Group list description 0 Group list number l Mailboxes included in the list 4.10 Group Lists are not included in the Automated Attendant or Voice Mail of directories. 4.11 The System Administrator can record the name for a group list. 4.12 Instructions for using group lists are given on page 2-13. Page 2-8
INTER-TEL PRACTICES FEATURES IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 C. INTERNAL MESSAGE NOTIFICATION Message Notification Station 4.13 Each mailbox has a programmed Message Noti- fication Station. This is usually the extension number that matches the mailbox number (associated mailbox). However, a different number can be used for the mail- box’s message notification station (non-associated mailbox). By default, the Message Notification Station number is the same as the mailboxnumber, even if a cor- responding extension number does not exist. Associated: When the extension number, message notification number, and mailbox number for a sta- tion are all programmed to match and the mailbox is marked in the database as “associated,” the associated station user can forward calls to voice mail and have the call go directly to that mailbox’s personal greeting. (Even if other mailboxes use that extension number as their message notification ex- tension.) Non-Associated: Non-associated mailboxes have a message notification station assignment that is an extension number that does not match the mailbox number. (For example, a hunt group pilot number can have a mailbox, but the message notification must be sent to a specific station so that a message lamp can be lit or message notification signal can be sent.) If a station user’s extension number does not match a mailbox number, and the station user for- wards calls to voice mail, the caller will hear the main voice mail greeting and must enter a mailbox number. NOTE: If there are non-associated mailboxes in the IVXXKI System, the telephone system must have the Validate Voice Mailbox feature disabled. When enabled, this feature prevents users from dialing mailbox numbers that do not match valid extension numbers. 4.14 When a mailbox receives a message, the mes- sage notification station is signaled by one of the IVXXKI ports that is programmed for remote messag- ing/lamp notification. If a keyset receives a message, the MSG key is lit and the display shows that a message has been received. A single-line set will receive mes- sage waiting signals, if they are enabled in the telephone system database. 4.15 If a message notification station has more than one associated mailbox, the message indications (MSG key lamp, display, and/or message waiting tones) will continue until all messages from all associated and un- associated mailboxes have been heard. However, the display does not show which mailbox received the message(s), only that the message waiting indications were received from voice mail. When the Message No- tification station user responds to the message (using the feature code or key), he or she will automatically enter the associated mailbox for the extension being used and hear the password prompt. To retrieve a message from an unassociated mailbox, the user must bypass the associated mailbox (press FiFl ) and enter the correct unassociated mailbox number and password. Or, the user may dial the Voice Mail access number directly, instead of responding to the message using a feature code or key, to bypass the associated mailbox. Page 2-9
FEATURES INTER-TELPRACTICES Issue 1, August 1994 IVXSOO INSlXLLATION & MAINTENANCE D. REMOTE MlBSAGE NOTIFICATION 4.16 Remote Messaging is a subscriber feature that can be enabled through database programming. A sub- scriber with remote messaging can program specific telephone numbers for the voice mail system to call whenever new messages are received by the mailbox. 4.17 Remote notification calls are placed to outside numbers by IVX500 ports that are programmed in the IVX database for remote messaging/lamp notification. The circuits connected to the ports must also be pro- grammed in the telephone system database to have the necessary outgoing access and toll restrictions for the trunks. 4.18 Each mailbox has a Primary and/or an Alternate notification number. The notification numbers are pro- grammed to be accessed during specific days and times. 4.19 The voice mail system monitors subscriber mail- boxes continuously. During its monitoring, if new mes- sages have been received (or if the Pager Retry timer ex- pired), the system will check to see if the Primary notification number is turned on. If it is, the system will check the day and time programming. If the current time is within the programmed notification day and time, the voice mail system will make the notification call. If the Primary Number is turned off or if the day or time does not match, the voice mail system will immediately make the same check for the Alternate notification num- ber. 4.20 When the mailbox is being programmed for re- mote notification, message notification can be set to place the notification call for each new message or only when priority messages are received. (This defaults to “each new message.“) 4.21 Remote Message Notification can also be pro- grammed to retry the call periodically when it encoun- ters a busy trunk or trunk group. If the system is not able to place the call within the parameters of the pro- grammed notification day and time (due to busy facili- ties or invalid programming), the mailbox will receive a message stating that the notification could not be com- pleted (the mailbox owner will hear the message next time he or she accesses the mailbox.) 4.22 If the mailbox user accesses the mailbox between the time the message is received and when remote noti- fication is successful, the remote notification will be canceled. It is assumed that the mailbox user listened to the message when the mailbox was accessed. (However, when the Pager Retry timer expires, the remote notifica- tion call will be placed again if the user did not take ac- tion on the message and/or another message was re- ceived.) 4.22 The programmed notification number can be an extension number or an outside telephone number. When an outside telephone number is used, the system will access an outgoing trunk using a remote notifica- tion table that contains a pre-programmed trunk access code and will be followed by a programmed access ter- mination feature code, if needed. If the notification number is associated with a pager, a pager dial string, LCD number, and termination code will be sent. 4.24 If the number called is busy or does not answer, the voice mail system will again verify the time of day and day of week parameters. If the Primary Number was just called, the voice mail system will call the sub- scriber’s Alternate number if it is enabled for the current time and day. If neither station can be reached, the sys- tem will stop attempting the notification until the Num- ber Called Busy timer expires and notification is at- tempted again (starting with the Primary Number). 4.25 Notification calls to outside telephone numbers can be sent to a pager or to a number where a person will answer (personal number). If the call has gone to a pager, the voice mail system will dial the programmed Pager Answer dial string, the Pager LCD Number Display number and the Pager Termination dial string. Then voice mail sys- tem will disconnect the call. If the call has gone to a personal number, the voice mail system will play a prompt which announces that the call is from voice mail, play the directory name or mailbox number which originated the call and user instructions. The listener can then enter the mailbox number’s password to gain access to the mailbox and hear the message. They have three chances to enter a correct password. If the system re- ceives an incorrect password three times, the voice mail system will disconnect the call immediately and the attempt is considered unsuccessful. It will retry the personal number after verifying that the times and days are valid when checking the mailbox number. 4.26 The IVXXKI System can process up to two re- mote message notification calls outside of the system si- multaneously. 4.27 Refer to page 2-15 for subscriber instructions on setting up remote messaging. Page 2-10
INTER-TEL PRACTICES FEATURES IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 E. SURSCRIRER USE OF VOICE MAIL 4.28 Voice Mail subscriber features include the fol- lowing: 0 Listen to new messages, if any l Send a message l Listen to saved messages, if any 0 Set personal options 0 Set up remote messaging, if enabled 4.29 When a subscriber enters the mailbox, the Voice Mail application may play one of the following mes- sages: Mailbox almost full or full: If a mailbox is full, no new messages can be received at that mailbox until the subscriber deletes waiting or saved messages. Message count: A prompt tells the subscriber how many messages are waiting to be heard, if any, and how many are priority messages. Remote messaging: A prompt will indicate whether primary or alternate remote messaging is selected when remote messaging is enabled. It will also alert the subscriber if a programming error has been de- tected and/or whether it encountered busy system re- sources when attempting to place a remote messag- ing call. Access To A Mailbox 4.30 A subscriber can access his or her mailbox by fol- lowing these steps: (1) Dial the Voice Mail application access number. (You hear the main menu.) (2) During or after the greeting, press q to identify yourself as a subscriber. (3) Enter your mailbox number and personal pass- word. Initializing A Subscriber Mailbox Or Extension ID 4.31 The first time a subscriber uses Voice Mail, he or she must customize the mailbox. System prompts will instruct the subscriber to: Listen to the Voice Mail application introduction. (You cannot skip this introduction. lf you exit with- out listening to it, the introduction will play again the next time you access your mailbox.) 432 (1) To IMIZAUZE A i’&ILBOX OR EXTENSION ID: (2) (3) (4) (5) (6) (7) (8) 4.33 Dial the Voice Mail application access number. (You hear the main menu.) press q to identify yourself as a subscriber. Enter your mailbox number and default pass- word. (Your default password is your mailbox number.) Choose and enter a new password using digits O-9 (up to 12 digits). Then press q . Your pass- word is played back. If you do not want to use a passworrl, press q . press the q key to accept the entry. (Or press q if you wish to re-enter your password. and go back to step 4.) The system prompts you to re- cord your directory name. After the tone, record our first and last name. When finished, press # ?I . press q again to accept the name. (Or, ress q to replay the name ou just recorded, 2 to add b 6 to your message, or 3 to erase and re-record it.) A prompt plays that introduces you to basic Voice Mail features. Once your mailbox is initialized, you may use Change the default password number (same as the mailbox number) to a personal password. Record a name to identify the mailbox owner in the company directory. (Directory names can be up to 1 minute in length.) any of the mailbox features provided. To record a per- sonal greeting, or to change your password or directory name, refer to paragraph 4.37 on page 2-14. Page 2-11