IPS 308/416 Revision 4 System Guide

							IPS 308/416
System Guide
Revision 4 
						

							ii
Table of Contents
WELCOME TO YOUR IPS TELEPHONE SYSTEM --------------------------1
I
NTRODUCTION..............................................................................................1
CUSTOMER SERVICE --------------ERROR! BOOKMARK NOT DEFINED.
T
OLL-FREE..............................................ERROR! BOOKMARK NOT DEFINED.
I
NTERNET SITE........................................ERROR! BOOKMARK NOT DEFINED.
PREPARING TO PROGRAM -------------------------------------------------------2
D
ESIGNATE AN EXTENSION FOR SYSTEM MAN AG ER.......................................2
C
HOOSING THE PROGRAMMING MODE - AUTOMATIC O R PASSWORD...............3
P
ROGRAMMING TIPS......................................................................................4
F
ACTORY DEFAULT SETTINGS........................................................................5
E
NTERING THE PROGRAMMING MODE PASSW ORD..........................................7
C
HANGING THE PROGRAMMING MODE PASSWORD.........................................7
R
ESETTING THE SYSTEM TO DEFAULT VALUES..............................................8
CONFIGURING THE EXTENSIONS ---------------------------------------------9
C
HOICES WHEN PROGRAMMING THE EXTENSION S..........................................9
P
ROGRAMMING THE EXTENSIONS................................................................. 11
D
OOR PHONE OPERATION DET AILS.............................................................. 15
C
ALL FORWARDING / CALL FOLLOW ME...................................................... 16
R
EQUIRE STAR KEY BEFORE USER PROGRAMMING....................................... 17
CENTRAL OFFICE LINES - INCOMING CALLS--------------------------- 18
I
NTRODUCTION: CONFIGURING OUTSID E LINES............................................ 18
O
VERVIEW:  CHOICES IN HANDLING INCOMING CALLS................................. 18
S
TANDARD INCOMING LINE OR PRIVATE INCOMING LINE.............................. 18
A
UTO-ATTENDANT OR DIRECT INWARD ST ATION ACCESS (DISA) ................ 18
D
AY  TIME AND NIGHT TIME HANDLING OF INCOMING CALLS....................... 18
I
NCOMING CALL ALERT TONE TO THE PAGING SYSTEM................................ 19
I
NCOMING CALLS TO AN AUTO-ATTENDANT SYSTEM................................... 19
D
EFINING THE STANDARD INCOMING LINE................................................... 19
T
HE OPERATOR EXTENSIO N......................................................................... 20
T
HE STANDARD INCOMING LIST - WHICH EXTENSION IS THE
OPERATOR........................................................................................... 21
E
NTERING THE STANDARD INCOMING LIST................................................... 21
P
RIVATE INCOMING LINES........................................................................... 23
E
NTERING THE PRIVATE INCOMING LIST(S) .................................................. 23
S
ETTING INCOMING CALLS TO RING OVER PAGING  SYSTEM.......................... 26 
						

							iii
CENTRAL OFFICE LINES - PROGRAMMING ----------------------------- 27
C
HOICES IN CONFIGURING CENTRAL OFFICE (CO) LINES.............................. 27
D
IALING “9” TO ACCESS OUTSIDE LINES...................................................... 29
P
ROGRAMMING OUTSIDE LINES................................................................... 30
AUTO-ATTENDANT (DISA) FEATURE --------------------------------------- 32
A
BOUT DISA AND DIRECT CALLER ACCESS TO EXTENSIONS........................ 32
R
ECORDING A VOICE ANNOUNCEMENT........................................................ 33
E
NABLING THE VOICE ANNOUNCEMENT....................................................... 34
S
ETTING THE LENGTH OF THE DISA INPUT TIME.......................................... 34
W
HAT HAPPENS AFTER THE DISA ENTRY.................................................... 35
W
HAT HAPPENS IF THERE IS NO DISA ENTRY.............................................. 36
M
ULTIPLE FAX EXTENSION S....................................................................... 37
CENTRAL OFFICE LINES - OUTGOING CALLS -------------------------- 38
A
BOUT OUTGOING CALL GROUPS................................................................ 38
D
EFINING OUTGOING CALL GROUPS............................................................ 39
A
SSIGNING EXTENSIONS TO AN OUTGOING CALL GROUP.............................. 40
DIRECT OUTWARD STATION ACCESS (DOSA) -------------------------- 41
E
NABLE DIRECT OUTWARD ST ATION ACCESS (DOSA)................................. 42
E
NTERING THE DOSA PASSWORD................................................................ 42
HUNT GROUPS----------------------------------------------------------------------- 43
T
O ENABLE THE USE OF THE FOUR DIFFERENT HUNT GROUPS. ....................... 43
A
SSIGNING EXTENSIONS TO THE HUNT GROUPS............................................ 44
DAY AND NIGHT MODES -------------------------------------------------------- 46
A
UTOMATIC DAY / NIGHT MODE SWITCHING............................................... 46
A
UTOMATIC DAY / NIGHT MODE SWITCHING TIMES..................................... 47
CENTRAL OFFICE LINES - ADVANCED TOPICS ------------------------- 49
T
ONE OR PULSE DIALING DET AILS............................................................... 49
D
ISCONNECT SUPER VISION: POLARITY REVERSAL / CLEAR
FORWARDING....................................................................................... 51
M
ETERING PULSE DETECTION...................................................................... 53
M
ETERING PULSE FREQUENCY..................................................................... 53
C
ALLER ID .................................................................................................. 54
ROLLOVER EXTENSIONS - ADVANCED TOPICS ------------------------ 56
E
XCLUSI VE ANSWERING MACHIN E PRIVILEGE.............................................. 57
R
OLLOVER OF INTERCOM CALLS.................................................................. 58
R
OLLOVER OF UNATTACHED CALLS............................................................. 59
V
OICE MAI L UNIT INTERFACE...................................................................... 60
S
IMPLIFIED VOICE MAIL INTERFACE............................................................ 61 
						

							iv
MSG BUTTON ON A KEY PHONE.................................................................. 62
CALL BARRING (TOLL RESTRICTION)------------------------------------- 63
A
BOUT CALL BARRING................................................................................ 63
C
ALL BARRING (TOLL RESTRICTION) DETAILS............................................. 64
F
ILLING THE CALL BARRING ALLOW AND DISALLOW TABLES....................... 65
S
AMPLE DISALLOW TABLE.......................................................................... 66
S
AMPLE ALLOW TABLE............................................................................... 66
A
SSIGNING EXTENSIONS TO TAB LES............................................................. 67
P
ASSWORD TO OVERRIDE CALL BARRING.................................................... 68
R
ESTRICT CALLS AT NIGHT.......................................................................... 69
ASSIGNING SPEED-DIAL NUMBERS ----------------------------------------- 70
C
LEAR SPEED DIALING AND CALL BARRING TABLES.................................... 72
D
IAL TONE DETECTION............................................................................... 72
THE SYSTEM CLOCK - DATE AND TIME----------------------------------- 73
S
ETTING THE SYSTEM CLOCK...................................................................... 73
K
EY PHONE CLOCK DISPLAY FORMAT......................................................... 74
OUTGOING CALL RECORDS AND HISTORIES --------------------------- 75
A
BOUT OUTGOING CALL RECORDS.............................................................. 75
H
OW TO OUTPUT THE OUTGOING CALL RECORDS......................................... 75
O
UTPUT THE COMPLETE CONTENTS OF THE OUTGOING CALL
RECORDS.............................................................................................. 75
O
UTPUT THE CALL HISTORY OF A SINGLE EXTENSION.................................. 76
C
LEARING THE CALL HISTORY MEMORY...................................................... 76
O
UTPUT THE CALL HISTORY AFTER EACH  OUTGOING CALL......................... 77
A
UTOMATIC CALL HISTORY RETRIEVAL PROGRAM...................................... 78
F
ORMATS FOR THE CALL HISTORY RECORDS................................................ 79
C
ONNECTION TO A COMPUTER OR A PRINTER............................................... 80
INTERFACING THE IPS TO A COMPUTER--------------------------------- 82
RS232C P
ORT - CHOOSING THE OPERATING MODE...................................... 83
IPS C
ONFIGURATION PROGRAM................................................................... 84
IPS C
ONFIGURATION PROGRAM - REMOTE OPERATION................................ 85
C
OMPUTER AIDED TELEPHONY (CAT) SOFTWARE....................................... 86
R
EPORT DISA DIGITS TO THE CAT APPLICATION......................................... 86
SYSTEM TIMING PARAMETERS ---------------------------------------------- 87
A
BOUT SYSTEM TIMING PARAMETERS......................................................... 87
C
HANGING SYSTEM TIMING PARAMETERS.................................................... 87
D
ELAY AFTER EACH RS232C CHARACTER.................................................. 87 
						

							v
DELAY AFTER EACH RS232C LINE.............................................................. 88
S
WITCHHOOK (FLASH) TIMING.................................................................... 88
R
EMINDER FEATURE TIMING........................................................................ 89
O
UTSID E LINE GUARD TIME........................................................................ 89
P
ULSE DIALING TIMING............................................................................... 90
T
ONE (DTMF) DIALING TIMING.................................................................. 91
S
WITCHHOOK TIMING TO OUTSIDE LINE....................................................... 92
R
OLLOVER ON STANDARD INCOMING CALLS TIMING.................................... 92
R
OLLOVER AFTER CALL TO EXTENSION....................................................... 93
O
N HOOK TIME........................................................................................... 94
S
PEED DIALING DELAY TIME....................................................................... 94
M
ULTIPLE RINGING TIME............................................................................ 95
P
ARKED CALLS TIMING............................................................................... 95
INDEX ----------------------------------------------------------------------------------- 96 
						

							Page 1
Welcome To Your IPS Telephone System
Introduction
You’ll find that the user-friendly design of this IPS (Integrated Phone
Solutions) system and the clear, step-by-step instructions in this System
Guide will make it a pleasure to set up the system’s features so that they
best serve your office.
The documentation in this guide is inclusive of all the latest features
available with both the IPS 308 and the IPS 416.
If you have a personal computer with MicrosoftÒ WindowsÒ† installed,
you will want to use our configuration program included with your
system (See “IPS Configuration Program”, page 84).
Among the wealth of flexible phone features built into the system, you
can pick and choose the ones that suit your home or office. As a first
step, browse through this System Guide to get acquainted with the
various features available.
When your new unit arrives, all of the features are already programmed
with default settings. In some cases, these settings will be fine just as
they are.  With others, you will want to change the settings. The
instructions in this guide lead you through the simple step-by-step
process of setting each feature as desired.
At the end of this introduction is a list showing all of the default settings
already progra mmed. Refer to this list as you set up your system. It lets
you see at a glance which features you will need to set. If desir ed, you
can easily return the whole system to all of its default settings at any time
(see “Factory Default Settings”, page 5).
We know you’ll enjoy getting to know and use your new phone system.
† Microsoft and Windows are registered trademarks of Microsoft, Inc. 
						

							Page 2
Preparing To Program
Before entering the system program features, take some time to look over
the differ ent options you have in setting up an extension as System
Manager.
Designate An Extension for System Manager
All programming functions in this guide must be performed from
the programming extension.  Initial programming of the IPS system
must be done from extension #15 (or extension #07 on the IPS 308).
This extension should be assigned to the person who will program the
system and serve as System Manager for the office.
NOTE:  The auto-attendant message must be recorded from extension
#15 (or #07 for IPS 308 model).  It cannot be recorded from extension
#00.
The default programming extension is preset as extension #15 (or #07 for
IPS 308 model). You have the option of changing it to extension #00.
This may be desired if the Operator is at extension #00 and you want the
Operator to also serve as the System Manager.
To change the programming extension to #00:
To set the programming extension to #15 (#07 on the 308 IPS):
7832

At the System Manager’s extension, lift the
handset and enter “7832”. Pause for
confirmation tone.  Hang up or continue
programming.
7833

At the System Manager’s extension, lift the
handset and enter “7833”. Pause for
confirmation tone.  Hang up or continue
programming. 
						

							Page 3
Choosing the Programming Mode - Automatic or Password
With the default settings, the System Manager is required to enter a 6-
digit password from their extension to place the IPS in the Programming
Mode.  The password is entered by dialing the code ‘761’, followed by a
6-digit password.  (The default value of password is ‘123456’.)  In this
mode, the System Manager can enter any programming codes.  The
password requirement prohibits unauthorized persons from changing the
programming.  It can also reduce the likelihood of accidental changes in
the configuration.
If desired, you can remove the password entry requir ement.  This ma y be
desirable for installations where security is not an issue.  It is, however,
strongly suggested that the password be used so that an accidental dialing
sequence does not alter the system programming.  For instance, if the
System Manager forgets to dial ‘9’ (or ‘0’) to make an outgoing call and
then dials a number sequence beginning with a ‘7’, they could be
accidentally entering a programming comma nd.
To allow programming without the entry of a password:
To require the entry of a password to enter Programming Mode:
7849

At the System Manager’s extension, lift the
handset and enter “7849”. Pause for
confirmation tone.
7848

At the System Manager’s extension, lift the
handset and enter “7848”. Pause for
confirmation tone. 
						

							Page 4
Programming Tips
¨ All programming described in this guide must be performed in
the programming mode (see “Entering the Programming Mode
Password”, page 7) and perfor med from the progra mming extension
(see “Designate An Extension for System Manager”, page 2).
¨ We recommend that the progra mming extension be assigned to the
person who will act as System Manager for the office.
¨ If a desired feature is preset in the “enabled” mode, no programming
is needed unless you want to disable the feature.
¨ If the final step in an operation reads “hang up”; you must do so for
the programming to register.
¨ If the final step reads “hang up or continue with programming” you
can stay in the programming mode and proceed directly to
programming another feature.
¨ You probably will want to program a number of features in one
sitting. However, please be aware that you will be automatically
“bumped” from the programming mode if you hang up for more than
two seconds.
¨ This guide can be used with both the IPS 416 and IPS 308 models.
The IPS 416 model accommodates up to 4 outside lines and 16
extensions numbered #00 to #15. The IPS 308 model accommodates
up to 3 outside lines and 8 extensions numbered #00 to #07.  This
guide is written to the capabilities of the IPS 416 model, with notes
as necessary for the IPS 308 model.