JVC GZ-EX555 User Manual

							.
0Tap “Monitor” to return to the monitor screen.
0 Tap  Q
 to move to the setting screen.
6 Tap “TRANSFER”.
.
0Tap “CANCEL” to cancel the operation.
7 “TRANSFER” starts.
.
0Tap “CANCEL” to cancel the operation.
8 After transferring is complete, tap “OK”.
.
0To play back and check the still image, tap “CHECK”. (Android only)
0 To upload the still image, tap “SHARE”. (Android only)
Tap the desired service, then proceed to the uploading process.
To make use of a service, it is necessary to perform registration
beforehand.
Using Wi-Fi (GZ-EX555/GZ-EX515)171 
						

							Smartphone Application Settings
You can change the settings of the smartphone applications.
o Common for Android and iOS
1
Tap  Q.
.
2 Tap the desired setting.
.
ItemDetailsMONITORINGTurns on/off the monitoring function of the
screen. (Enter a check mark to set to “ON”)PAN OPERATION
SPEEDSelect the panning speed of the pan cradle
(optional) from high speed/low speed.LOC INFO TRANS INTSelect the time interval for obtaining the GPS
location information while the direct monitoring
is in use. (Off - 15 SEC)VID LENGTH TO
TRANSSet the length of video being transferred to the smartphone. (10 - 300SEC)
Available for videos in AVCHD format only.VID SIZE TO TRANSSelect the resolution of the video being
transferred to the smartphone. (“1280×720” or
“640×360”)
Available for videos in AVCHD format only.GAME SCORE
SETTINGEnter the recording methods of the game
score, as well as the team information.
“Game Score Settings” ( A p. 173)URLEnter the URL of the camera that is connected
to the smartphone via wireless network.HTTP
AUTHORIZATIONSet the user name and the password for
INDOOR MONITORING/OUTDOOR
MONITORING.
The default username is “everio” (fixed) and the password is “0000”.
(can be changed from camera)CHANGE
BACKGROUND
COLORSelect the background.NOT TO SLEEP MODESet to prevent the smartphone from entering into the sleep mode while the application is inuse.
(Enter a check mark to disactivate the sleep
mode.)HELPDisplays the help file.LICENSE
AGREEMENTDisplays the license agreement of the
software. (Android only)Memo : 
0 When connecting to INDOOR MONITORING/OUTDOOR MONITORING,
you will be prompted to enter the URL or HTTP authorization if they are
not entered or entered incorrectly.Using Wi-Fi (GZ-EX555/GZ-EX515)172 
						

							Game Score Settings
Enter the recording methods of the game score, as well as the teaminformation.
o Common for Android and iOS
1
Tap  Q.
.
2 Tap “GAME SCORE SETTING”.
.
3Tap the desired setting.
.ItemDetailsTEAM LISTSet the team name and the color.
To display “HOME” and “VISITOR”, tap  A“TEAM
LIST”.
B “TEAM NAME” and “TEAM COLOR” can be set by
tapping each button.
C  Select “TEAM NAME” to display the screen for
entering the team name. Tap the column to enter the
team name, and press “OK”.
D Select “TEAM COLOR” by tapping the desired color
from the color palette.
Tap the + button to add a new team.SCORE
BUTTON
SETTINGTap “BUTTON SETTING” to select up to 4 buttons.
Each number indicates the score that can be added once. Select the button(s) depending on the type of the
games.
.CHANGE
BACKGROUND
COLORSet the background color of the game score screen.PRIORITIZE
THE SCOREThe score can be entered within 5 seconds after the
mark operation by selecting the checkbox. However,
the marked position is changed when the score is
registered.HELPDisplays the help file.Memo : 
0 When registering the team name, the “\” mark being entered by the
smartphone is displayed as “\” (backslash) on this camera.Using Wi-Fi (GZ-EX555/GZ-EX515)173 
						

							Using the Wi-Fi Function from a Web Browser
You can connect to the camera and make use of the Wi-Fi function from the web browser of a computer. 0 Indications on the screen
“Indications on the Screen” ( A p. 174)
Indications on the Screen
o Recording Screen
.
Memo : 
0The full screen button is not displayed when the stream format is MotionJPEG.Caution : 
0Features of the stream format are as follows:
Full HD/SD (MPEG-2 TS format)
- Sound of the camera can be checked from the browser.
- Recording operations cannot be performed from the browser.
MotionJPEG
- Sound of the camera cannot be played back from the browser.
- Recording and zoom operations can be performed from the browser.
0 The monitor’s image stops automatically after monitoring is performed continuously for 12 hours in Full HD or SD. (To resume, press the reload button)
0 To use Full HD or SD, it is necessary to install Media Player 12 in advance.
0 Lagging of the screen may be caused by the network speed or computer performance.
0 If lagging is severe, reload the screen regularly.
(It may take some time for the screen to be displayed after reloading.)
0 For Full HD, make use of a computer with the following system requirements.
CPU Intel Core 2 Duo 2 GHz or higher
2 GB memory or higher
Using Wi-Fi (GZ-EX555/GZ-EX515)174 
						

							oVideo Index Screen (Thumbnail Display) (AVCHD)
.
oVideo Index Screen (Thumbnail Display) (iFrame)
.
0To download a video, click on the thumbnail.
o Still Image Index Screen (Thumbnail Display)
.
0To download a still image, click on the thumbnail.
Using Wi-Fi (GZ-EX555/GZ-EX515)175 
						

							oDETECT/MAIL SETTING Screen
Notification mail settings such as detection method and recipient’s e-mail address can be changed even when the camera is out of reach.
.Using Wi-Fi (GZ-EX555/GZ-EX515)176 
						

							Troubleshooting
Direct MonitoringTroubleActionUnable to connect to camera.
(URL required)0 Check whether the Wi-Fi connection is established successfully.
0 Check whether Wi-Fi is connected to “DIRECT-**EVERIO”.
0 Check whether the smartphone (or computer) is connected to the camera.
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Unable to browse internet on the computer
when it is connected to the camera.0 The camera operates as an access point during direct monitoring.
Most computers (or smartphones) cannot be connected to multiple access points at the same time.
As such, internet browsing becomes temporarily unavailable if the computer (or smartphone) has been
connected to the internet via wireless LAN.
0 Reconnect the computer to the wireless LAN router that is usually used for internet connection. If the
computer connects to the camera unintentionally, remove the camera connection from the computer. (The registered name is “DIRECT-**EVERIO”.)
0 Stop direct monitoring on the camera.Video or audio is interrupted or delayed0If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 181)
0 (For the web browser) If lagging is severe, reload the screen regularly.
0 (For a smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated
for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is
displayed0 Establish a connection again at a place with good signal strength. Transmission speed may drop, or a
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when a microwave oven or other wireless devices are in use.
0 If a connection cannot be established again, restart the terminal (smartphone or computer).
0 If the camera is too far away from the smartphone (or computer), connection for direct monitoring may be
difficult to be established depending on the environment. In this case, connect via an access point (wireless LAN router).
Access Point (Wireless LAN Router)
TroubleActionUnable to find an access point (wireless LANrouter).0 Check whether the distance from the access point (wireless LAN router) is too far, or whether there are
shielding materials in between.
0 If the access point (wireless LAN router) in use goes into the SSID stealth mode, perform manual
registration or disable the stealth mode temporarily before registering.
0 In an environment with multiple access points, you may not be able to find the desired access point through
searching. In this case, add the access point manually.Unable to connect to access point (wireless
LAN router).0 Check that the password is correct.
0 For manual connection, check that the SSID or authentication method is correct.Unsure of which access point (wireless LAN
router) to use.0 If the settings of the access point (wireless LAN router) have never been changed from their default values,
check the following.
- Check whether an adhesive label indicating the initial settings is attached to the body of the access point
(wireless LAN router).
- Check for the default settings in the instruction manual of the access point (wireless LAN router).Unsure of password for the access point
(wireless LAN router).Refer to the instruction manual of the access point (wireless LAN router) in use.Unable to connect via Wi-Fi Protected Setup (WPS).0 Simple connection methods other than WPS are not supported. Conduct a search for the access point to
connect.
0 Turn off the power of the camera, then try again.Using Wi-Fi (GZ-EX555/GZ-EX515)177 
						

							INDOOR MONITORING (connection at home)TroubleActionUnable to connect to the camera.
(URL required)0 Check whether the Wi-Fi connection is established successfully.
0 Check to ensure that the camera and the terminal (smartphone or computer) are connected to the same
access point.
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Unsure of URL to access from a web
browser.0 After INDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen.
Enter the address as shown in “URL(LAN):” into the web browser to access it.No image and sound when accessing from a
web browser.0 If you have installed third-party video players, images and sounds may not be played back properly.
0 If the stream format is set to “Motion-JPEG” when transferring to the web browser, no sound will be output
from the browser.
0 If recording of the video is in progress, no sound will be output from the browser.Unable to access the entered URL. (cannot
be found)0 Check that the camera is properly connected to an access point (wireless LAN router). ( Q appears on
the camera’s screen.)
0 Check that the computer is properly connected to an access point (wireless LAN router). Connection
should be possible if it is connected to the internet.
0 Check that the URL is correct.Unable to access the entered URL.
(password required)0 Enter your username and password.
The username is “everio” (fixed) and the default password is “0000” (can be changed).Video or audio is interrupted or delayed0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 181)
0 (For the web browser) If lagging is severe, reload the screen regularly.
0 (For a smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated
for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is displayed0 Establish a connection again at a place with good signal strength. Transmission speed may drop, or a
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when a microwave oven or other wireless devices are in use.
0 If a connection cannot be established again, restart the terminal (smartphone or computer).Screen does not refresh or remains black0Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from
the access point halfway through.Using Wi-Fi (GZ-EX555/GZ-EX515)178 
						

							OUTDOOR MONITORING (connection from the Internet)TroubleActionUnsure of URL to access from a web
browser.0 After OUTDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s
screen.
Enter the address as shown in “URL(WAN):” into the web browser to access it.The URL (WAN) does not appear in the
network information.0 The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.
1. Obtain an account with JVC dynamic DNS service using your computer.
2. Log in to JVC DNS and obtain the dynamic DNS service.
3. Set the obtained dynamic DNS username and password on the camera.
*Only the JVC dynamic DNS service can be set on this camera.
0 The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.
1. Obtain an account with JVC dynamic DNS service using your computer.
https://dd3.jvckenwood.com/user/
2. Log in to JVC DNS and obtain the dynamic DNS service. 3. Set the obtained dynamic DNS username and password on the camera.*Only the JVC dynamic DNS service can be set on this camera.
Unable to access the entered URL. (cannotbe found)0 This function cannot be used in an environment with two or more routers.
0 Check that the dynamic DNS username and password are correct.
0 The router in use is not compatible with UPnP, or UPnP is turned off. Check the instruction manual of the
router in use, and turn on UPnP.
0 The “UPnP” of the camera is set to “OFF”. (By default, it is set to “ON”.)
Set “UPnP” to “ON”.
0 Depending on the terms of service with your provider, it may not be possible to obtain a global IP address.
“Confirming global IP address” ( A p. 126)
0 Check whether a terminal that uses port 80 (such as web servers) has been set in the network, or if a
specific terminal has been set to use port 80 on the router. In such case, change the “HTTP Port” of the
camera.
“Changing the HTTP Port (DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING)”
( A  p. 143)
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Video or audio is interrupted or delayed0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 181)
0 (For the web browser) If lagging is severe, reload the screen regularly.
0 (For a smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated
for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is
displayed0 Establish a connection again at a place with good signal strength. Transmission speed may drop, or a
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when a microwave oven or other wireless devices are in use.
0 If a connection cannot be established again, restart the terminal (smartphone or computer).Screen does not refresh or remains black0Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from
the access point halfway through.“ L UPnP” is displayed.This appears when UPnP has failed.
0 Check whether the wireless LAN router in use is compatible with UPnP.
(Refer to the instruction manual of the wireless LAN router in use, or consult the manufacturer of the router.)
0 When the wireless LAN router in use is compatible with UPnP, turn on the UPnP function.
0 If the icon does not disappear even when the UPnP function is enabled, turn off and on the power of the
wireless LAN router in use as well as the camera, then try again.Unable to connect although “ LUPnP” is
displayed.0 When “UPnP” is set to “OFF”, “ LUPnP” will not appear. In such cases, set “UPnP” to “ON”.
0 When the port 80 has been used by other devices via UPnP, a connection cannot be established.
Reconnect the camera.Using Wi-Fi (GZ-EX555/GZ-EX515)179 
						

							0When the “HTTP Port” of the camera (set to “80” by default) is used by another device, a connection cannot
be established. Change the “HTTP Port” of the camera.
“Changing the HTTP Port (DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING)” ( A  p. 143)
E-mail (Notification Mail, Video Mail)
TroubleActionUnable to send e-mails.0
Check that the settings of the e-mail server are correct.
0 Check that the settings of the sender’s e-mail address are correct.
0 Check that the username and password are correct.
0 If you are using an e-mail service that is not from your provider, it may be necessary to change the SMTP
settings.
0 Some free e-mail services from web browsers or e-mail softwares (SMTP) may have default SMTP settings
that do not allow e-mails to be sent.
Change the SMTP settings to allow sending of e-mails before use.Sent e-mails are not received.0 Check whether notifications indicating errors have been sent to the sender’s e-mail address. (Make use
of a computer or similar devices as it is not possible to check from the camera.)
- If no notifications are received: Refer to “Unable to send e-mails.” and adjust the settings accordingly.
- If notifications are received: Check the content of the notification.
*Note: Do not continue sending e-mails with the same settings if you receive error notifications. Depending on the provider, you may be marked as a sender of spam (junk mail).Unable to attach images to e-mails.0 Depending on the provider, some attached files may be deleted. Make use of other free e-mail services.The unit turns off automatically.0To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.(For DETECT/MAIL SETTING)
0 While on standby for notification mails, the focus is fixed. Perform the camera settings first, then enable
the notification mails.
Focus may not be set correctly if the notification mails start before camera settings are made. In this case,
disable the notification mails temporarily, then enable it again.
Vide/Still Image Transmission
TroubleActionUnable to transfer videos and still images to
smartphone (or computer).0 Check the amount of remaining free space in the destination medium (smartphone or computer).Using Wi-Fi (GZ-EX555/GZ-EX515)180