Lenovo 3000 J Series Manual

							Chapter 7. Symptom-to-FRU Index 
The Symptom-to-FRU index lists error symptoms and possible causes. The most 
likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on 
page 41. This index can also be used to help you decide which FRUs to have 
available when servicing a computer. If you are unable to correct the problem 
using this index, go to “Undetermined problems” on page 81. 
 Notes: 
v 
 
 If you have both an error message and an incorrect audio response, diagnose the error 
message first. 
v 
 
 If you cannot run the diagnostic tests or you get a diagnostic error code when running a 
test, but did receive a POST error message, diagnose the POST error message first. 
v 
 
 If you did not receive any error message, look for a description of your error symptoms 
in the first part of this index.
 
 
Hard disk drive boot error 
A hard disk drive boot error (error codes 1962 and I999030X) can have the 
following causes. 
 Error FRU/Action 
The start-up drive is not in the boot 
sequence in configuration. 
Check the configuration and ensure the 
start-up drive is in the boot sequence. 
No operating system installed on the boot 
drive. 
Install an operating system on the boot 
drive. 
The boot sector on the start-up drive is 
corrupted. 
The drive must be formatted, do the 
following: 
1. 
 
 Attempt to back-up the data on the 
failing hard disk drive. 
2. 
 
 Using the operating systems programs, 
format the hard disk drive. 
The drive is defective. Replace the hard disk drive.
 
 
Power Supply Problems 
If you suspect a power problem, use the following procedures. 
 Check/Verify FRU/Action 
Check the following for proper installation. 
v 
 
 Power Cord 
v 
 
 On/Off Switch connector 
v 
 
 On/Off Switch Power Supply connector 
v 
 
 System Board Power Supply connectors 
v 
 
 Microprocessor(s) connection 
Reseat connectors 
Check the power cord for continuity. Power Cord 
Check the power-on switch for continuity. Power-on Switch 
 
 
© Lenovo 2006. Portions © IBM Corp. 2005, 2006. 55  
						

							Diagnostic error codes 
Refer to the following diagnostic error codes when using the diagnostic tests. See 
“Running tests” on page 46 for the specific type for information about the 
Diagnostic programs. 
In the following index, X can represent any number. 
 Diagnostic Error Code FRU/Action 
000-000-XXX 
BIOS Test Passed 
No action 
000-002-XXX 
BIOS Timeout 1.   
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-024-XXX 
BIOS Addressing test failure 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-025-XXX 
BIOS Checksum Value error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-026-XXX 
FLASH data error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-027-XXX 
BIOS Configuration/Setup error 1. 
 
 Run Setup 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 System board 
000-034-XXX 
BIOS Buffer Allocation failure 1. 
 
 Reboot the system 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 Run memory test 
4. 
 
 System board 
000-035-XXX 
BIOS Reset Condition detected 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-036-XXX 
BIOS Register error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-038-XXX 
BIOS Extension failure 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 Adapter card 
3. 
 
 System board 
000-039-XXX 
BIOS DMI data error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-195-XXX 
BIOS Test aborted by user 
Information only 
Re-start the test, if necessary 
 
56 Lenovo 3000 J Series 
						

							Diagnostic Error Code FRU/Action 
000-196-XXX 
BIOS test halt, error threshold exceeded 1.   
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
000-197-XXX 
BIOS test warning 1. 
 
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Re-run test 
3. 
 
 Replace the component that is called out 
in warning statement 
4. 
 
 Replace the component under test 
000-198-XXX 
BIOS test aborted 1. 
 
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Flash the system and retest. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
000-199-XXX 
BIOS test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test 
3. 
 
 Replace component under function test 
000-250-XXX 
BIOS APM failure 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
000-270-XXX 
BIOS ACPI failure 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
001-000-XXX 
System Test Passed 
No action 
001-00X-XXX 
System Error 
System board 
001-01X-XXX 
System Error 
System board 
001-024-XXX 
System Addressing test failure 
System board 
001-025-XXX 
System Checksum Value error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
001-026-XXX 
System FLASH data error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
001-027-XXX 
System Configuration/Setup error 1. 
 
 Run Setup 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 System board 
 
Chapter 7. Symptom-to-FRU Index 57 
						

							Diagnostic Error Code FRU/Action 
001-032-XXX 
System Device Controller failure 
System board 
001-034-XXX 
System Device Buffer Allocation failure 1.   
 Reboot the system 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 Run memory test 
4. 
 
 System board 
001-035-XXX 
System Device Reset condition detected 
System board 
001-036-XXX 
System Register error 
System board 
001-038-XXX 
System Extension failure 1. 
 
 Adapter card 
2. 
 
 System board 
001-039-XXX 
System DMI data structure error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
001-040-XXX 
System IRQ failure 1. 
 
 Power-off/on system and re-test 
2. 
 
 System board 
001-041-XXX 
System DMA failure 1. 
 
 Power-off/on system and re-test 
2. 
 
 System board 
001-195-XXX 
System Test aborted by user 
Information only 
Re-start the test, if necessary 
001-196-XXX 
System test halt, error threshold exceeded 1. 
 
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
001-197-XXX 
System test warning 1. 
 
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Re-run test 
3. 
 
 Replace the component that is called out 
in warning statement 
4. 
 
 Replace the component under test 
001-198-XXX 
System test aborted 1. 
 
 If a component is called out, make sure 
it is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Flash the system and retest. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
001-199-XXX 
System test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test 
3. 
 
 Replace component under function test 
001-250-XXX 
System ECC error 
System board 
 
58 Lenovo 3000 J Series 
						

							Diagnostic Error Code FRU/Action 
001-254-XXX 
001-255-XXX 
001-256-XXX 
001-257-XXX 
System DMA error 
System board 
001-260-XXX 
001-264-XXX 
System IRQ error 
System board 
001-268-XXX 
System IRQ1 failure 1.   
 Device on IRQ1 
2. 
 
 System board 
001-269-XXX 
System IRQ2 failure 1. 
 
 Device on IRQ2 
2. 
 
 System board 
001-270-XXX 
System IRQ3 failure 1. 
 
 Device on IRQ3 
2. 
 
 System board 
001-271-XXX 
System IRQ4 failure 1. 
 
 Device on IRQ4 
2. 
 
 System board 
001-272-XXX 
System IRQ5 failure 1. 
 
 Device on IRQ5 
2. 
 
 System board 
001-273-XXX 
System IRQ6 
(diskette drive) failure 
1. 
 
 Diskette Cable 
2. 
 
 Diskette drive 
3. 
 
 System board 
001-274-XXX 
System IRQ7 failure 1. 
 
 Device on IRQ7 
2. 
 
 System board 
001-275-XXX 
System IRQ8 failure 1. 
 
 Device on IRQ8 
2. 
 
 System board 
001-276-XXX 
System IRQ9 failure 1. 
 
 Device on IRQ9 
2. 
 
 System board 
001-277-XXX 
System IRQ10 failure 1. 
 
 Device on IRQ10 
2. 
 
 System board 
001-278-XXX 
System IRQ11 failure 1. 
 
 Device on IRQ11 
2. 
 
 System board 
001-279-XXX 
System IRQ12 failure 1. 
 
 Device on IRQ12 
2. 
 
 System board 
001-280-XXX 
System IRQ13 failure 1. 
 
 Device on IRQ13 
2. 
 
 System board 
001-281-XXX 
System IRQ14 
(hard disk drive) failure 
1. 
 
 Hard disk drive cable 
2. 
 
 Hard disk drive 
3. 
 
 System board 
001-282-XXX 
System IRQ15 failure 1. 
 
 Device on IRQ15 
2. 
 
 System board 
 
Chapter 7. Symptom-to-FRU Index 59 
						

							Diagnostic Error Code FRU/Action 
001-286-XXX 
001-287-XXX 
001-288-XXX 
System Timer failure 
System board 
001-292-XXX 
System CMOS 
RAM error 
1.   
 Run Setup and re-test 
2. 
 
 System board 
001-293-XXX 
System CMOS Battery 1. 
 
 CMOS Battery 
2. 
 
 System board 
001-298-XXX 
System RTC date/time update failure 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
001-299-XXX 
System RTC periodic interrupt failure 
System board 
001-300-XXX 
System RTC Alarm failure 
System board 
001-301-XXX 
System RTC Century byte error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
005-000-XXX 
Video Test Passed 
No action 
005-00X-XXX 
Video error 1. 
 
 Video card, if installed 
2. 
 
 System board 
005-010-XXX 
005-011-XXX 
005-012-XXX 
005-013-XXX 
Video Signal failure 
1. 
 
 Video card, if installed 
2. 
 
 System board 
005-016-XXX 
Video Simple Pattern 
test failure 
1. 
 
 Video Ram 
2. 
 
 Video card, if installed 
3. 
 
 System board 
005-024-XXX 
Video Addressing test failure 1. 
 
 Video card, if installed 
2. 
 
 System board 
005-025-XXX 
Video Checksum Value error 1. 
 
 Video card, if installed 
2. 
 
 System board 
005-027-XXX 
Video Configuration/Setup error 1. 
 
 Run Setup 
2. 
 
 Video drivers update 
3. 
 
 Video card, if installed 
4. 
 
 System board 
005-031-XXX 
Video Device Cable failure 1. 
 
 Video cable 
2. 
 
 Monitor 
3. 
 
 Video card, if installed 
4. 
 
 System board 
005-032-XXX 
Video Device Controller failure 1. 
 
 Video card, if installed 
2. 
 
 System board 
 
60 Lenovo 3000 J Series 
						

							Diagnostic Error Code FRU/Action 
005-036-XXX 
Video Register error 1.   
 Video card, if installed 
2. 
 
 System board 
005-038-XXX 
System BIOS extension failure 1. 
 
 Video card, if installed 
2. 
 
 System board 
005-040-XXX 
Video IRQ failure 1. 
 
 Video card, if installed 
2. 
 
 System board 
005-195-XXX 
Video Test aborted by user 
Information only 
Re-start the test, if necessary 
005-196-XXX 
Video test halt, error threshold exceeded 1. 
 
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
005-197-XXX 
Video test warning 1. 
 
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Re-run test 
3. 
 
 Replace the component called out in 
warning statement 
4. 
 
 Replace the component under test 
005-198-XXX 
Video test aborted 1. 
 
 If a component is called out, make sure 
it is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
005-199-XXX 
Video test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Replace component under function test 
005-2XX-XXX 
005-3XX-XXX 
Video subsystem error 
1. 
 
 Video card, if installed 
2. 
 
 System board 
006-000-XXX 
Diskette interface Test Passed 
No action 
006-0XX-XXX 
Diskette interface error 1. 
 
 Diskette drive Cable 
2. 
 
 Diskette drive 
3. 
 
 System board 
006-195-XXX 
Diskette interface Test aborted by user 
Information only 
Re-start the test, if necessary 
006-196-XXX 
Diskette interface test halt, error threshold 
exceeded 
1. 
 
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
 
Chapter 7. Symptom-to-FRU Index 61 
						

							Diagnostic Error Code FRU/Action 
006-197-XXX 
Diskette interface test warning 1.   
 If a component is called out, make sure 
it is connected and/or enabled 
2. 
 
 Re-run test 
3. 
 
 Replace the component that is called out 
in warning statement 
4. 
 
 Replace the component under test 
006-198-XXX 
Diskette interface test aborted 1. 
 
 If a component is called out, make sure 
it is connected and/or enabled 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
006-199-XXX 
Diskette interface test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test 
3. 
 
 Replace component under function test 
006-25X-XXX 
Diskette interface Error 1. 
 
 Diskette drive cable 
2. 
 
 Diskette drive 
3. 
 
 System board 
011-000-XXX 
Serial port Interface Test Passed 
No action 
011-001-XXX 
Serial port Presence 1. 
 
 Remove external serial device, if 
present 
2. 
 
 Run setup, enable port 
3. 
 
 System board 
011-002-XXX 
011-003-XXX 
Serial port Timeout/Parity error 
System board 
011-013-XXX 
011-014-XXX 
Serial port Control Signal/Loopback test 
failure 
System board 
011-015-XXX 
Serial port External Loopback failure 1. 
 
 Wrap plug 
2. 
 
 System board 
011-027-XXX 
Serial port Configuration/Setup error 1. 
 
 Run Setup, enable port 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 System board 
011-03X-XXX 
011-04X-XXX 
Serial port failure 
System board 
011-195-XXX 
Serial port Test aborted by user 
Information only 
Re-start the test, if necessary 
011-196-XXX 
Serial port test halt, error threshold exceeded 1. 
 
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
 
62 Lenovo 3000 J Series 
						

							Diagnostic Error Code FRU/Action 
011-197-XXX 
Serial port test warning 1.   
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Re-run test 
3. 
 
 Replace the component that is called out 
in warning statement 
4. 
 
 Replace the component under test 
011-198-XXX 
Serial port test aborted 1. 
 
 If a component is called out, make sure 
it is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
011-199-XXX 
Serial port test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Replace component under function test 
011-2XX-XXX 
Serial port signal failure 1. 
 
 External serial device 
2. 
 
 System board 
014-000-XXX 
Parallel port Interface Test Passed 
No action 
014-001-XXX 
Parallel port Presence 1. 
 
 Remove external parallel device, if 
present 
2. 
 
 Run setup, enable port 
3. 
 
 System board 
014-002-XXX 
014-003-XXX 
Parallel port Timeout/Parity error 
System board 
014-013-XXX 
014-014-XXX 
Parallel port Control Signal/Loopback test 
failure 
System board 
014-015-XXX 
Parallel port External Loopback failure 1. 
 
 Wrap plug 
2. 
 
 System board 
014-027-XXX 
Parallel port Configuration/Setup error 1. 
 
 Run Setup, enable port 
2. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
3. 
 
 System board 
014-03X-XXX 
014-04X-XXX 
Parallel port failure 
System board 
014-195-XXX 
Parallel port Test aborted by user 
Information only 
Re-start the test, if necessary 
 
Chapter 7. Symptom-to-FRU Index 63 
						

							Diagnostic Error Code FRU/Action 
014-196-XXX 
Parallel port test halt, error threshold 
exceeded 
1.   
 Press F3 to review the log file 
2. 
 
 Re-start the test to reset the log file 
014-197-XXX 
Parallel port test warning 1. 
 
 Make sure the component that is called 
out is connected and/or enabled. See 
Chapter 6, “Using the Setup Utility,” on 
page 51 
2. 
 
 Re-run test 
3. 
 
 Replace the component that is called out 
in warning statement 
4. 
 
 Replace the component under test 
014-198-XXX 
Parallel port test aborted 1. 
 
 If a component is called out, make sure 
it is connected and/or enabled 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Go to “Undetermined problems” on page 
81 
014-199-XXX 
Parallel port test failed, cause unknown 1. 
 
 Go to “Undetermined problems” on page 
81 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Replace component under function test 
014-2XX-XXX 
014-3XX-XXX 
Parallel port failure 
1. 
 
 External parallel device 
2. 
 
 System board 
015-000-XXX 
USB port Interface Test Passed 
No action 
015-001-XXX 
USB port Presence 1. 
 
 Remove USB device(s) and re-test 
2. 
 
 System board 
015-002-XXX 
USB port Timeout 1. 
 
 Remove USB device(s) and re-test 
2. 
 
 System board 
015-015-XXX 
USB port External Loopback failure 1. 
 
 Remove USB device(s) and re-test 
2. 
 
 System board 
015-027-XXX 
USB port Configuration/Setup error 1. 
 
 Flash the system. See “Flash update 
procedures” on page 207 
2. 
 
 System board 
015-032-XXX 
USB port Device Controller failure 
System board 
015-034-XXX 
USB port buffer 
allocation failure 
1. 
 
 Reboot the system 
2. 
 
 Flash the system and re-test. See “Flash 
update procedures” on page 207 
3. 
 
 Run memory test 
4. 
 
 System board 
015-035-XXX 
USB port Reset condition detected 1. 
 
 Remove USB device(s) and re-test 
2. 
 
 System board 
 
64 Lenovo 3000 J Series