Lexmark C500n User Manual
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Identifying the media path 59 Clearing jams JAM-A Tray, Rear(tray 2) A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. To clear a jam from the optional 530-sheet tray (Tray 2): 1Pull the tray out. Remove the tray completely. For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out. For media jammed behind the tray area, locate the jam on the bottom surface of the support unit. You may have to reach far under the printer to locate the jam. Pull the jam straight out. 2Push the tray into the support unit. ABC ABC Downloaded From ManualsPrinter.com Manuals
Identifying the media path 60 Clearing jams JAM-B Rear A JAM-B Rear message indicates the media is jammed behind the rear door. 1Push the rear door release latch. 2Gently lower the rear door. Downloaded From ManualsPrinter.com Manuals
Identifying the media path 61 Clearing jams 3Pull the fuser pressure release levers to release tension on the media. 4Grasp each side of the jammed media. Pull it to the rear of the printer and then out. Note:Gently pull the media out so you do not tear it. 5Close the rear door. Fuser pressure release lever Fuser pressure release lever Downloaded From ManualsPrinter.com Manuals
Identifying the media path 62 Clearing jams JAM-C Rear A JAM-C Rear message indicates the media is jammed behind the rear door above the fuser. 1Push the rear door release latch and gently lower the rear door. For more information, see the illustrations on page 60. 2Pull the fuser pressure release levers to release tension on the media. 3Grasp each corner of the jammed media, and pull it up and out. Note:Gently pull the media out so you do not tear it. Whenever possible, pull the media towards the bottom of the printer to avoid contamination of the fuser. 4Close the rear door. Fuser pressure release leverFuser pressure release lever Downloaded From ManualsPrinter.com Manuals
2 Contents Chapt Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........................................................................................................ 5 Chapt Installing a 530-sheet drawer ........................................................................................................................... 8 Securing the drawer to the printer ............................................................................................................ 9 Removing options .......................................................................................................................................... 11 Removing the printer from the optional 530-sheet drawer ...................................................................... 11 Chapt15 Tips for successful printing ............................................................................................................................ 15 Tips on storing media ............................................................................................................................. 15 Avoiding jams ......................................................................................................................................... 15 Sending a job to print ..................................................................................................................................... 15 Canceling a print job ...................................................................................................................................... 15 Canceling a job from the printer operator panel ..................................................................................... 16 Canceling a job from a computer running Windows ...............................................................................16 Canceling a job from a Macintosh computer .......................................................................................... 16 Printing the status page ................................................................................................................................. 17 Chapt Media guidelines ............................................................................................................................................ 18 Paper ...................................................................................................................................................... 18 Storing paper ................................................................................................................................................. 20 Transparencies ....................................................................................................................................... 22 Envelopes ............................................................................................................................................... 22 Labels ..................................................................................................................................................... 24 Card stock .............................................................................................................................................. 25 Storing media ................................................................................................................................................. 25 Identifying media sources and specifications ................................................................................................. 25 Using the output bin ....................................................................................................................................... 30 Loading the trays ........................................................................................................................................... 30 Loading envelopes in the standard tray ......................................................................................................... 34 Using the media support in the output bin ..................................................................................................... 37 Chapt Maintaining your printer ................................................................................................................................. 38 Determining the status of supplies ................................................................................................................. 38 Ordering supplies and maintenance items ..................................................................................................... 38 Ordering toner cartridges ........................................................................................................................ 38 Downloaded From ManualsPrinter.com Manuals Operator panel Output bin Standard tray (250-sheet tray) Optional 530-sheet drawer Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals Par t numberDescription of cartridgeAverage yield C500S2CG Cyan toner 1,500 pages C500S2MG Magenta toner 1,500 pages Yields are based on an approximate coverage of 5%. 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Disabling and enabling power saver 64 Administration Disabling and enabling power saver To adjust the SleepMode (power saver) setting in the Config Menu: 1Make sure the printer is on and the Ready message appears. 2Press . 3Press until you see Config Menu, and then press . 4Press until you see SleepMode, and then press . 5Press until you see off (choose on to enable), and then press . 6Press to return to Ready. Downloaded From ManualsPrinter.com Manuals
2 Contents Chapter 1: Overview ........................................................................................................... 4 Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........................................................................................................ 5 Chapter 2: Installing and removing options ..................................................................... 7 Installing a 530-sheet drawer ........................................................................................................................... 8 Securing the drawer to the printer ............................................................................................................ 9 Removing options .......................................................................................................................................... 11 Removing the printer from the optional 530-sheet drawer ...................................................................... 11 Chapter 3: Printing ............................................................................................................15 Tips for successful printing ............................................................................................................................ 15 Tips on storing media ............................................................................................................................. 15 Avoiding jams ......................................................................................................................................... 15 Sending a job to print ..................................................................................................................................... 15 Canceling a print job ...................................................................................................................................... 15 Canceling a job from the printer operator panel ..................................................................................... 16 Canceling a job from a computer running Windows ...............................................................................16 Canceling a job from a Macintosh computer .......................................................................................... 16 Printing the status page ................................................................................................................................. 17 Chapter 4: Media specifications ...................................................................................... 18 Media guidelines ............................................................................................................................................ 18 Paper ...................................................................................................................................................... 18 Storing paper ................................................................................................................................................. 20 Transparencies ....................................................................................................................................... 22 Envelopes ............................................................................................................................................... 22 Labels ..................................................................................................................................................... 24 Card stock .............................................................................................................................................. 25 Storing media ................................................................................................................................................. 25 Identifying media sources and specifications ................................................................................................. 25 Using the output bin ....................................................................................................................................... 30 Loading the trays ........................................................................................................................................... 30 Loading envelopes in the standard tray ......................................................................................................... 34 Using the media support in the output bin ..................................................................................................... 37 Chapter 5: Maintenance ................................................................................................... 38 Maintaining your printer ................................................................................................................................. 38 Determining the status of supplies ................................................................................................................. 38 Ordering supplies and maintenance items ..................................................................................................... 38 Ordering toner cartridges ........................................................................................................................ 38 Downloaded From ManualsPrinter.com Manuals Operator panel Output bin Standard tray (250-sheet tray) Optional 530-sheet drawer Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals Par t numberDescription of cartridgeAverage yield C500S2CG Cyan toner 1,500 pages C500S2MG Magenta toner 1,500 pages Yields are based on an approximate coverage of 5%. Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals
Solving display problems66 Troubleshooting Solving display problems Solving printing problems SymptomCauseAction Operator panel is blank. The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer on. Warming Up appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. Menu settings changed from the operator panel have no effect. Settings in the software application, the printer driver, or the printer utilities are overriding the settings made from the operator panel.Change the menu settings from the printer driver, the printer utilities, or the software application instead of the operator panel. Disable the settings in the printer driver, the printer utilities, or the software application so you can change settings from the operator panel. SymptomCause Solution Jobs do not print. The printer is not ready to receive data.Make sure Ready or SleepMode appears on the display before sending a job to print. Press to return the printer to the Ready state. The output bin is full. Remove the stack of paper from the output bin, and then press . The specified tray is empty. Load paper in the tray. See Loading the trays for detailed instructions. You are using the wrong printer driver or are printing to a file. V erify that you se le cted the p rinter d riv er asso cia ted with the C 500 n. If you are using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Your print server is not set up properly or is not connected properly. Verify that you have properly configured the printer for network printing. See the Software and Documentation CD or the Lexmark Web site for information. You are using the wrong interface cable, or the cable is not securely connected. Make sure you are using a recommended interface cable. See the Setup Sheet for cable specifications. Job takes longer than expected to print. The job is too complex. Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Unexpected page breaks occur. The job has timed out. Set Print Timeout to a higher value from the Config Menu. For more information, see the Menus and Messages Guide on the Software and Documentation CD. Downloaded From ManualsPrinter.com Manuals
Solving print quality problems 67 Troubleshooting Solving print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced. Use the following table to find solutions to print quality problems. SymptomCauseSolution Repeating defects Either the toner cartridges, the photodeveloper cartridge, or the fuser are defective.Marks occur repeatedly only in one color and multiple times on a page: Replace the item if the defects occur every 35 mm (1.38 in.) for the toner cartridges. Marks occur down the page repeatedly in all colors: Replace the item if the defects occur every: 35 mm (1.38 in.) or 95 mm (3.74 in.) for the photodeveloper cartridge 95 mm (3.74 in.) or 128 mm (5.04 in.) for the fuser Color misregistration Color has shifted outside of the appropriate area (top to bottom or left to right) or has been superimposed over another color area.Turn the printer off. Remove and reinstall the photodeveloper cartridge. Turn the printer on. White or colored line Either the toner cartridges, the fuser, or the photodeveloper cartridge are defective, or toner has accumulated in front of the printhead.Replace the color toner cartridge causing the line. If you still have the problem, replace the fuser and the photodeveloper cartridge. Clean any spilled toner you see in the printer housing near the printhead using a soft, clean lint- free cloth. See Cleaning the printhead lens on page 52. ABCDEABCDE ABCDE ABCDE ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals
Solving print quality problems 68 Troubleshooting Streaked horizontal lines The toner cartridges may be defective, empty, or worn. The fuser may be defective or worn.Replace the toner cartridges or fuser as needed. Streaked vertical lines Toner is smeared before fusing to the paper. The toner cartridges are defective.If paper is stiff, try feeding from another tray. Replace the color toner cartridge causing the streaks. Print irregularities Paper has absorbed moisture due to high humidity. You are using paper that does not meet the printer specifications. The fuser is worn or defective. The toner cartridges may be empty.Load paper from a fresh package in the tray. Avoid textured paper with rough finishes. Make sure the printer Media Type setting matches the type of paper you are using. Replace the fuser. Replace the needed toner cartridge. Print too light You are using paper that does not meet the printer specifications. The toner cartridges are low on toner. The toner cartridges are defective or have been installed in more than one printer.Load paper from a new package. Avoid textured paper with rough finishes. Make sure the paper you load in the trays is not damp. Replace the toner cartridges. Print too dark The toner cartridges are defective. Replace the toner cartridges. SymptomCauseSolution ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals