Lucent Technologies A Portable Guide To Voice Messaging

							585-300-701
Comcode 107395352
Issue 3
November 1994
A Portable Guide to 
Voice Messaging 
						

							Copyright Ó 1996, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and accurate at 
the time of printing.  However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, 
for example, persons other than your company’s employees, agents, subcontractors, or persons 
working on your company’s behalf. Note that there may be a risk of toll fraud associated with 
your telecommunications system and, if toll fraud occurs, it can result in substantial additional 
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as 
programming and configuring your equipment to prevent unauthorized use.  The system 
manager is also responsible for reading all installation, instruction, and system administration 
documents provided with this product in order to fully understand the features that can introduce 
risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not 
warrant that this product is immune from or will prevent unauthorized use of common-carrier 
telecommunication services or facilities accessed through or connected to it.  Lucent 
Technologies will not be responsible for any charges that result from such unauthorized use.
Lucent Technologies  Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical support or 
assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15:  Class B Statement. This equipment has been tested and found to comply with the 
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are 
designed to provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses, and can radiate radio-frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to 
correct the interference by one or more of the following measures: 
• Reorient the receiving television or radio antenna where this may be done safely.
• To the extent possible, relocate the receiver with respect to the telephone 
equipment.
• Where the telephone equipment requires ac power, plug the telephone into a 
different ac outlet so that the telephone equipment and receiver are on different 
branch circuits.
Part 68: Network Registration Number. This equipment is registered with the FCC in 
accordance with Part  68 of the FCC Rules. It is identified by FCC registration number 
AS593M-11185-MF-E.
Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner 
that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This 
equipment returns answer-supervision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered by the CPE user
This equipment returns answer-supervision signals on all DID calls forwarded back to the public 
switched telephone network.   Permissible exceptions are: 
• A call is unanswered
• A busy tone is received
• A reorder tone is received 
						

							Trademarks
DEFINITY is a registered trademark of Lucent Technologies in the U.S. and throughout the 
world.
AUDIX is a registered trademark of Lucent Technologies.
Ordering Information
Call: Lucent Technologies Publications  Center
Voice 1 800 457-1235 International Voice 317 361-5353
Fax 1 800 457-1764 International Fax 317 361-5355
Write: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Order: Document No.  585-300-701
Comcode 107395352
Issue 3, November 1994
For additional documents, refer to the section entitled, “Related Documents” in “About This 
Book.”
You can be placed on a Standing Order list for this and other documents you may need. Standing 
Order will enable you to automatically receive updated versions of individual documents or 
document sets, billed to account information that you provide. For more information on Standing 
Orders, or to be put on a list to receive future issues of this document, please contact the Lucent 
Technologies Publications  Center.
Warranty
Lucent Technologies provides a limited warranty on this product.  Refer to the “Limited use 
Software License Agreement” card provided with your package.
European Union Declaration of Conformity
Lucent Technologies  Business Communications Systems declares that XXX equipment 
specified in this document conforms to the referenced European Union (EU) Directives and 
Harmonized Standards listed below:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
The “CE” mark affixed to the equipment 
means that it conforms to the above 
Directives.
Disclaimer
Intellectual property related to this product and registered to AT&T Corporation has been 
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T 
should be interpreted as references to Lucent Technologies Incorporated. The exception is cross 
references to books published prior to December 31, 1996, which retain their original AT&T 
titles.
Heritage
Lucent Technologies - formed as a result of AT&T’s planned restructuring - designs, builds, and 
delivers a wide range of public and private networks, communication systems and software, 
consumer and business telephone systems, and microelectronics components. The 
world-renowned Bell Laboratories is the research and development arm for the company.
Acknowledgment
This document was prepared by the Product Documentation Development group, Lucent 
Technologies, Denver, CO and Columbus,
 OH. 
						

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A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Welcome 1
nCall Answering1
nVoice Mail1
nVoice Prompts and Help1
Terms/Concepts 2
nIncoming Messages (Received by you)4
nOutgoing Messages (Sent by you)4
Tips and Highlights 5
nGeneral5
nGetting Messages6
nLeaving Messages When No 
One Answers8
nRecording Voice Mail9
nSending Voice Mail9
Logging In 11
Record Your Name 12
nTips12
Change Your Password 13
Record and Send Messages 14
nRecording Your Message14
nEditing Your Message14
nAddressing Your Message14
nTips14
nDelivering Your Message15
nTips15 
						

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A Portable Guide to Voice Messaging 
585-300-701Issue 3
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Get and Respond to Messages 16
nListen to Header or Message16
nRespond to Header or Message16
nAct on Header/Message16
Scan Messages Quickly 17
Create Personal Greetings-Basic 18
nRecord Greeting18
nEdit18
nAct on New Greeting18
nTips18
nActivate Previously Recorded 
Greetings18
nScan All Greetings19
Create Personal Greetings-Advanced 20
nDefine Call Types (the first time)20
nTips20
nCall Types21
nChange Call Type Definition21
nTips21
nAssign Greetings to Call Types22
nTips22
Multiple Personal Greetings Flowchart 23
Outgoing/Filed Messages 24
nAccess Outgoing Messages24
nSelect Message24
nModify Message24
nResend Message25 
						

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A Portable Guide to Voice Messaging 
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Mailing Lists 26
nCreate List26
nDelete List26
nScan List Summaries26
nTips26
nReview/Modify List27
Personal Directory 28
nCreate/Append Directory28
nTips28
nApplication28
nReview/Delete Directory29
Use Directory Assistance 30
nTips30
Leave a Call Answer Message 31
Mailing Lists Log 32
nList ID
Group Name32
Personal Greetings Log 33
Command Summary 34
nNotes36 
						

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A Portable Guide to Voice Messaging 
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Your AUDIX® voice messaging system is a complete  call 
answering and voice mail system. 
Call Answering
AUDIX answers your calls when you are unavailable  or too 
busy to answer your phone.  Callers can then  leave mes-
sages in your voice “mailbox.”   Later, at a  time convenient 
to you, you can access your mailbox  to get those messages. 
AUDIX also lets you leave messages in the voice mailboxes 
of other AUDIX users when they don’t answer  their 
phones.  
Voice Mail
AUDIX also lets you record messages in advance and  send 
them directly to the voice mailboxes of other  AUDIX users 
— without actually calling their phones. 
Conversely, other users can record and send voice mail mes-
sages directly to your mailbox. When convenient, you can 
access your mailbox to get those messages.   
Voice Prompts and Help
AUDIX voice prompts tell you what to do at every step  in a 
task.  Once you have selected the appropriate  Activity 
Menu option (see page 2 ), you can rely solely on the voice 
prompts to figure out what to do.  You really don’t need this 
book. 
Press
 * H (Help) or * 4 to find out what step you’re on in a 
task and what your options are.  Always use 
* H when you 
forget what to do next.
NOTE
: The * * U (or * * 8) command to recover the message 
you just deleted (see pp. 16 & 34) and the 
# command to back 
out of the Reply to Sender option are not available on Intuity 
AUDIX R2.0 voice messaging systems, but they are available 
on Intuity AUDIX R3.2 systems.
Welcome 
						

							2* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Activity MenuThe initial activities you can select after log-
ging into the system.
HeaderA summary of an incoming message 
(equivalent to a return address and post-
mark on a letter). It includes the length 
of the message in minutes and/or sec-
onds: Message from John Parrot 
received 7:34 AM, Friday, April first, 
70 seconds, extension 23741.
AddressA number or a name specified for an 
outgoing message (equivalent to an 
address on a letter).
Terms/Concepts 
						

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A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
AUDIX MailboxYour personal storage area for incoming 
and outgoing messages (and headers).
Your incoming and outgoing messages are stored in catego-
ries according to their status.  The system keeps incoming 
messages until you delete them or until an automatic dele-
tion date.  Because space is limited, it is wise to regularly 
review and delete messages.
Terms/Concepts (Cont) 
						

							4* H or * 4 =  Help  / Current Op tions    
A Portable Guide to Voice Messaging 
585-300-701Issue 3
November 1994
Incoming Messages (Received by you)
NewMessages you have not yet retrieved.
UnopenedMessages of which you have listened to 
the headers, but not the message itself.
OldMessages you have listened to but have 
not yet deleted.
Outgoing Messages (Sent by you)
DeliveredMessages that have been delivered but 
have not yet been listened to by the 
recipient.
AccessedMessages that have been delivered and 
listened to by the recipient.
UndeliveredMessages that have not yet been sent 
because you scheduled them for future 
delivery.  You can listen to, re-address, 
and re-record these messages any time 
before delivery.
NondeliverableMessages that could not be delivered, 
usually because the intended recipients 
mailbox is full.  You can listen to, re-
address, and re-record these messages.
FiledCopies of outgoing messages that you 
saved to resend and/or modify.
Terms /Concepts (Cont)