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Lucent Technologies Centrevu Advocate Release 8 User Guide

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    Page 1 CentreVuâ Advocate Release 8 User Guide 585-210-927 Comcode 108502162 Issue 1 December 1999
    Page 2 Copyright© 1999 Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s...
    Page 3 Table of Contents CentreVu® Advocate Release 8 User Guide CentreVu® Advocate Release 8 User Guide iii Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1 Audience . . . . . . . . . . . . . . . . . . . P-1 Overview . . . . . . . . . . . . . . . . . . . P-1 Advocate Benefits . . . . . ....
    Page 4 CentreVu® Advocate Release 8 User Guide iv Agent Selection Methods . . . . . . . . . . . . . . . 1-10 Overview . . . . . . . . . . . . . . . . . . . 1-10 Least Occupied Agent . . . . . . . . . . . . . . . 1-10 Agent Selection . . . . . . . . . . . . . . . . 1-10 LOA and AUX Time . . . . ....
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