Lucent Technologies CentreVu Call Management System Release 3 Version 8 External Call History Interface Manual

   CentreVu® CMS R3V8 External Call History Interface
Setup Information25
10. Enter the name of the receiving computer.
The system responds as follows:
Currently, CMS uses uucp to transfer external call history files to a 
designated remote machine and uustat to check that the files were 
transferred successfully. You may optionally change these default 
programs to be customer-specified file transfer and check programs such 
as Transmission Control Protocol/Internet Protocol (TCP/IP), or the 
UNIX...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information26
The system responds as follows:
13. Enter the nuucp password for the receiving computer. 
The system responds as follows:
14. Enter the port on the 
CentreVu CMS computer to be used by the 
receiving computer. (For a 
Sun computer, 
s_pdevxxx
 will display instead.)
The system responds as follows:
15. Enter the speed that the connection between the 
CentreVu CMS 
and the receiving computer will be using.
The system responds as...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information27
The range (0-99999) specified in the prompt represents the total 
allowed over all ACDs. If you expend the entire allotment on ACD 1, 
you will have no more space available to other ACDs.
You will lose external call record data if all the buffers on the 
CentreVu CMS computer fill up. (Standard CentreVu CMS call data 
is not affected.)
The buffers could become filled due to a link failure if the storage 
capacity of the receiving...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information28
The system responds as follows:
18. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
The External Call History package installed successfully when you 
see the following message:
19. You can now turn 
CentreVu CMS back on. Enter cmsadm.
The CMS Administration menu will display as follows:
Computing space requirements and file system 
space availability.
External Call...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information29
20. Enter 7.
The system responds as follows:
21. Enter 1 to turn 
CentreVu CMS on.
The system responds as follows:
When 
CentreVu CMS comes up, the following information displays:
Select one of the following
1) Turn on CMS
2) Turn off CMS
Enter choice (1-2) 
Please wait for initialization
*** CMS is now up *** 

   CentreVu® CMS R3V8 External Call History Interface
Setup Information30
Tu r n  E C H I  O n  o r  
Off
0
In a CMS High Availability environment, the installed ECHI package may 
be turned on or off while CMS is running or not. Use the following 
procedure.
When ECHI is off, records are still being collected in files, except that the 
files are not sent to the receiving computer. The purpose for this is 
because the receiving computer can only receive files from one machine 
at a time
1. First access...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information31
The system responds by listing the package status (on or off) and 
asking if you would like to turn it on or off:
4. Enter on or off, depending on what you want to do with the package. 
If you turn ECHI on, the system responds as follows:
5. Enter yes or no.
CMS is Not Running 
and ECHI if Off
0
If CMS is not running and if ECHI is off, the system responds as follows:
Select Return to turn ECHI on. The system responds as follows:...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information32
CMS is Running and 
ECHI is Off
0
If CMS is running and if ECHI is off, the system responds as follows:
Select Return to turn ECHI on. The system responds as follows:
Select Return. The system responds as follows:
CMS is Either Running 
or Not Running and 
ECHI is On
0
If CMS is either running or not running and if ECHI is on, the system 
responds as follows:
Select Return to turn ECHI off. The system responds as follows:
External...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information33
Assigning Ports 
on the 
Sun 
Computer
0
If your CentreVu CMS computer is a Sun server/computer, you must 
install the previously described feature, and then either set the Network 
Terminal Server (NTS) port connections, or use a 
Multiport* card.
Use the Network Administrator (na) program to address and configure 
the NTS ports.
To set the NTS port connections, perform the following procedure.
You must log in as 
root at the...

   CentreVu® CMS R3V8 External Call History Interface
Setup Information34
When you enter annex , it becomes the 
default NTS until another NTS is selected using the annex 
command. The default setting for the NTS ports is 9600 bps, 8 bits, 
no parity, and 1 stop bit.
The system responds as follows:
3. Perform one of the following depending upon whether you have a 
direct connection or a modem connection.
a. For a direct connection, enter the following
 set port string 
command. You must include all the...