Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

CentreVu® Call Management System
Release 3 Version 8
Software Installation and Setup
585-210-941
Comcode 108502360
Issue 1
December 1999 

Copyright© 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document was 
complete and accurate at the time of printing. However, information is subject 
to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an 
unauthorized party, for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your company’s...

Table of Contents
CentreVu ® Call Management System R3V8 
Software Installation and Setup
   CentreVu®  CMS R3V8 Software Installation and Setup
iii
Preface  .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   P-1
Overview  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   P-1
Reasons for Reissue  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   P-1...

   CentreVu®  CMS R3V8 Software Installation and Setup
iv
Opening a Terminal Window   .    .    .    .    .    .    .    .    .    .    .    .    .   2-32
Enabling Korn Shell and the Backspace Key.    .    .    .    .    .    .    .   2-33
Displaying and Setting the EEPROM Parameters   .    .    .    .    .    .   2-33
Turning On the System Activity Recorder .    .    .    .    .    .    .    .    .   2-36
Installing the Sun Online VTS 3.1  .    .    .    .    .    .    .    .    .    .    .    .    ....

   CentreVu®  CMS R3V8 Software Installation and Setup
v
Installing the INFORMIX ILS 2.11 Package (Required) .    .    .    .    .   2-76
Installing DiskSuite     .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-84
Installing the Solstice DiskSuite Software     .    .    .    .    .    .    .    .   2-84
Overview   .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-84
 Platform Considerations .    .    .    .    .    .    .    ....

   CentreVu®  CMS R3V8 Software Installation and Setup
vi
Platform Considerations    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-117
Conventions    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-117
Prerequisites   .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-117
Setting Authorizations  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-118
Overview   .    .    ....

   CentreVu®  CMS R3V8 Software Installation and Setup
vii
Verifying the System Date and Time  .    .    .    .    .    .    .    .    .    .    .    .   3-2
Overview     .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-2
Checking the Solaris System Date and Time .    .    .    .    .    .    .    .   3-2
Setting the System Date and Time   .    .    .    .    .    .    .    .    .    .    .   3-2
Setting the System Country and Time Zones     .    .    .    ....

   CentreVu®  CMS R3V8 Software Installation and Setup
viii
Problems with CMS Administration Scripts .    .    .    .    .    .    .   5-3
Disk I/O Problems   .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   5-3
State Database Problems.    .    .    .    .    .    .    .    .    .    .    .    .   5-3
Metadevice Problems  .    .    .    .    .    .    .    .    .    .    .    .    .    .   5-4
Problems with the /cms File System   .    .    .    .    .    .    .    .    .   5-5...

  Preface CentreVu®  CMS R3V8 Software Installation and Setup
OverviewP-1
Preface
Overview0
This document is written for technicians and Lucent Technologies call center 
customers who install and maintain Release 3, Version 8 of the 
CentreVu 
Call Management System (CMS) using the Solaris* 7 operating system.
Reasons for Reissue0
This is the first issue of this document.
Organization0
This document includes the following chapters:
lChapter 1 — Introduction
Provides an overview of the supported CMS...

  Preface CentreVu®  CMS R3V8 Software Installation and Setup
ConventionsP-2
Conventions0
The following conventions are used in this document:
lUnless specified otherwise, all information and procedures in this 
document apply to the 
Sun SPARCserver computers, the Sun Ultra 
5 computer, the 
Sun Enterprise 3000 computer and the Sun 
Enterprise 
3500 computer. 
lThe term “CMS” in this document always implies “CentreVu CMS.”
lCommands you enter from the console are shown in courier 
font.
lScreens are...