Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

585-215-105
Comcode 108678319
Issue 1
June 2000
CentreVu® Call Management System
Release 3 Version 8
High Availability Connectivity, Upgrade and 
Administration 

Copyright© 2000 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document was 
complete and accurate at the time of printing. However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by 
an unauthorized party, for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your...

Table of Contents
CentreVu® Call Management System
Release 3 Version 8
High Availability Connectivity, Upgrade and Administration
   CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
iii
Introduction     .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    1-1
Overview  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   1-1
Supported Definity Switches    ....

   CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
iv
Upgrading CMS to the High Availability Option  .    .    .    .    .    .    .    .    .    .    .    .    .    3-1
Overview  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-1
HA Upgrade Scenarios    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-1
Overview of the HA Upgrade Procedure   .    .    .    .    .    .    .    .    ....

   CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
v
Checking the Archive Interval  .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-66
Administering the Switch     .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-67
Performing an Incremental Maintenance Backup.    .    .    .    .    .    .    .   3-67
Procedure   .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   3-67
Upgrade the...

   CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
vi 

  Introduction CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Overview1-1
Introduction1  
Overview1
The CentreVu® Call Management System (CMS) High Availability (HA) 
option is a system of hardware and software features designed to reduce 
potential loss of call center data.
The CMS HA system includes features associated with the Automatic Call 
Distribution (ACD) feature of Lucent Technologies 
DEFINITY® switches,  
operating in conjunction with the CMS software...

  Introduction CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Supported Definity Switches1-2
•if the customer has the External Call History Package, it should be 
installed on both servers. If the customer has customized report 
solutions implemented by Lucent Technologies CRM Professional 
Services Organization (PSO),  External Call History should be active 
on both servers. Otherwise, it should be active only on the primary 
server.
Other than the configuration and...

  Introduction CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Required and Optional Software1-3
Required and Optional Software1
The HA option is supported only for CMS servers using CMS software 
version R3V8, or later. With a few exceptions (noted below), software 
configurations for the HA primary and secondary servers are identical, 
and also correspond to the standard (non-HA) CMS software 
configuration. Also (with the exceptions listed below) a complete set of 
CMS...

  Introduction CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Special Upgrade Considerations1-4
Special Upgrade Considerations1
When an installed CMS HA system is subject to a software upgrade (or 
when one of the servers is restored to service after a system failure 
event), the alternate server continues to collect data without interruption. 
Since manual synchronization between the primary and secondary 
servers is a key maintenance objective for HA systems, CMS upgrades...