Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

   CentreVu® CMS R3V8 Upgrades and Migration
ix
What Queue/Agent reports contain  3-42
Organization of Queue/Agent reports  3-42
Queue/Agent Report Selector Window and Input Fields  3-43
Queue/Agent report selector window  3-43
Queue/Agent report input fields  3-44
Queue/Top Agent Status Report  3-45
Things to know about this report  3-45
Queue/Top Agent Status report example  3-45
Queue/Top Agent Status report description  3-46
Queue/Agent Status Report  3-50
Things to know about this report  3-50...

   CentreVu® CMS R3V8 Upgrades and Migration
x
Things to know about this report  3-76
Split/Skill Graphical AUX Top Agents report example  3-77
Split/Skill Graphical AUX Top Agents report description  3-77
Split/Skill Graphical Call Profile Report  3-79
Things to know about this report  3-79
Split/Skill Graphical Call Profile report example  3-80
Split/Skill Graphical Call Profile report description  3-80
Split/Skill Graphical EWT Report  3-83
Things to know about this report  3-83
Split/Skill Graphical...

   CentreVu® CMS R3V8 Upgrades and Migration
xi
Things to know about this reports  3-114
Skill Status report example  3-116
Skill Status report description  3-116
Skill Top Agent Report  3-120
Things to know about this report  3-120
Skill Top Agent report example  3-120
Skill Top Agent report description  3-121
Split Status Report  3-125
Things to know about this report  3-125
Split Status report example  3-127
Split Status report description  3-127
Split/Skill Report  3-130
Things to know about this...

   CentreVu® CMS R3V8 Upgrades and Migration
xii
VDN Report Selector Window and Input Fields  3-150
VDN report selector window  3-150
VDN report input fields  3-150
VDN Call Profile Report  3-152
Things to know about this report  3-152
Prerequisite System Administration  3-152
VDN Call Profile report example  3-153
VDN Call Profile report description  3-153
VDN Graphical Call Profile Report  3-156
Things to know about this report  3-156
VDN Graphical Call Profile report example  3-157
VDN Graphical Call...

   CentreVu® CMS R3V8 Upgrades and Migration
xiii
Report use  3-170
Database items  3-170
Drill-down Top Agent Work State report example  3-171
Drill-down Top Agent Work State report description  3-172
Drill-Down Work State Report  3-174
Accessing the report  3-174
Report contents  3-174
Report Use  3-174
Database Items  3-174
Drill-down Work State report example  3-175
Drill-down Work State report description  3-176...

   CentreVu® CMS R3V8 Upgrades and Migration
xiv
Things to know about this report   4-16
Agent Graphical Time Spent Daily report example   4-17
Agent Graphical Time Spent Daily report description   4-17
Agent Group Attendance Report   4-20
Things to know about this report   4-20
Agent Group Attendance report example   4-20
Agent Group Attendance report description   4-21
Agent Group AUX Report   4-23
Things to know about this report   4-23
Agent Group AUX report example   4-23
Agent Group AUX report...

   CentreVu® CMS R3V8 Upgrades and Migration
xv
What an Other Report contains  4-48
Organization of Other reports  4-48
Other report selector window  4-48
Call Records Report  4-49
Things to know about this report   4-49
Call Records report input fields  4-50
Call Records report example   4-50
Call Records report description  4-51
Call Work Code Report  4-54
Things to know about this report   4-54
Prerequisite system administration  4-54
Call Work Code report input fields  4-55
Call Work Code report...

   CentreVu® CMS R3V8 Upgrades and Migration
xvi
Split/Skill Graphical Multi-ACD Service Level Report  4-73
Things to know about this report   4-73
Split/Skill Graphical Multi-ACD Service Level report input window 4-73
Split/Skill Graphical Multi-ACD Service Level report input fields  4-74
Split/Skill Graphical Multi-ACD Service Level report example   4-75
Split/Skill Graphical Multi-ACD Service Level report description   4-75
Split/Skill Graphical Service Level Report  4-76
Things to know about this...

   CentreVu® CMS R3V8 Upgrades and Migration
xvii
Graphical Maximum Delay report input window  4-103
System report input fields  4-104
System Graphical Maximum Delay report example   4-105
System Graphical Maximum Delay report description   4-105
System Multi-ACD by Split/Skill Report  4-107
Things to know about this report   4-107
Multi-ACD by Split/Skill report input window  4-108
Multi-ACD by Split/Skill report input fields  4-109
System Multi-ACD by Split/Skill report example   4-110
System Multi-ACD...

   CentreVu® CMS R3V8 Upgrades and Migration
xviii
Trunk Group Summary Report   4-137
Things to know about this report   4-137
Trunk Group Summary report example   4-138
Trunk Group Summary report description   4-138
VDN Reports  4-141
Overview  4-141
Organization  4-141
General Information About VDN Reports  4-142
What a VDN Report contains  4-142
Organization of VDN reports  4-142
VDN report selector window   4-143
VDN Report Input Fields  4-144
VDN report input fields  4-144
VDN Busy Hour Report...