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Lucent Technologies CentreVu Supervisor Version 8 Reports Manual

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    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-39
    Axis tabThe Axis tab allows you to specify the title that will display on each axis of 
    the chart report.
    Axis tab input fieldsThe following parameters can be changed:Viewing Distance A number from 50 through 1000 
    that represents the distance from 
    which the chart is viewed as a 
    percentage of the depth of the 
    chart. 
    Width to Height a number from 5 through 2000 
    that represents the percentage of 
    the charts height that is used to 
    draw the charts width.
    Depth to Height A number from 5 through 2000 
    that represents the percentage of 
    the charts height that is used to 
    draw the charts depth. Parameter Function
    Parameter Function
    Axis Display Makes each of the axes visible or 
    invisible. The choices are X Axis, 
    Y Axis, 2nd Y Axis, and Z Axis. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-40
    Type tabThe Type tab lets you change the chart type.
    Type tab input fieldsThe following parameters can be changed:
    Parameter Function
    2D and 3D Changes the chart between 2-
    dimensional and 3- dimensional views. 
    2D charts update faster than 3D 
    charts, so if the drawing speed seems 
    too slow, you may want to display 
    charts as 2D.
    Chart Type Specifies how the data is presented. 
    You choose a chart type from the list. 
    The types of charts available vary 
    slightly depending on whether a 2D or 
    3D chart has been selected.
    All possible chart types are as follows:
    •Bar Chart (2D and 3D)
    •Line Chart (2D and 3D)
    •Area Chart (2D and 3D)
    •Step Chart (2D and 3D)
    •Horizontal Bar Chart (2D and 3D)
    •Clustered Bar Chart (3D only)
    •Pie Chart (2D and 3D) 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-41
    Title tabThe Title tab allows you to control the location of the chart title.
    Title tab input fieldsThe following parameters can be changed: Stacked check box Causes the data for all series to be 
    stacked rather than shown separately. 
    This check box is disabled for pie 
    charts.
    % Axis check box Causes the value axis (y-axis) to be 
    displayed as percentages rather than 
    as actual data values. This can be 
    combined with the stacked check box 
    to produce a percentage stacked 
    chart. Parameter Function
    Parameter Function
    Visible check box Allows you to display or not 
    display report titles. Since the title 
    takes up space, the drawn chart 
    will be smaller if you have 
    selected Visible. If you wish to 
    increase the size of the chart, do 
    not select the Visible option. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-42
    Legend tabThe Legend tab allows you to control the location of the chart legend.
    Legend tab input fieldsThe following parameters can be changed:Location of title If you elect to have report titles 
    visible, you can select where the 
    titles display. The available 
    options are Top left , Top (center), 
    Top right, Left , Right, Bottom left, 
    Bottom  (center), and Bottom 
    right. Parameter Function
    Parameter Function
    Visible check box Allows you to display or not display report 
    legends. Since legends take up space, the 
    drawn chart will be smaller if you have selected 
    Visible. If you wish to increase the size of the 
    chart, do not select the Visible  option.
    Location of legend If you elect to have report legends visible, you 
    can select where the legend displays. The 
    available options are Top left , Top (center), Top 
    right, Left , Right, Bottom left, Bottom  (center), 
    and Bottom right. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-43
    Data Labels tabThe Data Labels tab allows you to control the location of the data point 
    labels.
    Data Labels tab input
    fieldsThe position of data point labels can affect the readability of the chart. 
    The label text may overlap in some situations, making it difficult or 
    impossible to read the labels. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Formatting Chart Reports2-44
    The following parameters can be changed:
    Parameter Function
    None Labels are not displayed.
    Above Point Displays the label above the data point. This 
    location is valid only for bar, line, area, and step 
    charts.
    Below Point Displays the label below the data point. This 
    location is valid only for bar, line, area, and step 
    charts.
    Center Displays the label centered on the data point. 
    This location is valid only for bar, line, area, and 
    step charts.
    Base Displays the label along the category axis, 
    directly beneath the data point. This location is 
    valid only for bar, line, area, and step charts.
    Inside Displays the label inside a pie slice. This 
    location is valid only for pie charts.
    Outside Displays the label outside a pie slice. This 
    location is valid only for pie charts.
    Left Displays the label at the left of a pie slice. This 
    location is valid only for pie charts.
    Right Displays the label at the right of a pie slice. This 
    location is valid only for pie charts.
    Value The value of the data point appears in the label.
    Percent The value of the data point appears in the label 
    as a percentage. 
    Series Name The series name is used to label the data point.
    Category Name The category name is used to label the data 
    point. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Minimizing Report Output Windows2-45
    .........................................................................................................................................................................................................................................................Minimizing Report Output Windows
    OverviewTo minimize a report window, select the minimize button which is located 
    in the upper right-hand corner of the window.
    Icons associated with
    minimized report
    windowsWhen a report output window is minimized, the reports icon is displayed.
    Depending on the category of the report, one of the following icons will be 
    displayed:
    Report Type Icon
    Agent 
    administration 
    reports
    Call Center 
    administration 
    reports
    Agent real-time, 
    historical, and 
    integrated 
    reports
    Dictionary 
    reports
    Exceptions 
    reports
    Maintenance 
    reports
    Other, queue/
    agent, and 
    custom real-time 
    and historical 
    reports  
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Minimizing Report Output Windows2-46
    Icons associated with
    minimized report
    thresholdsIf Report Thresholds are enabled, real-time and integrated reports 
    continue to update while they are minimized. If no Caution or Warning 
    threshold condition is currently being met, the reports normal icon, as 
    shown on the previous table, displays on the toolbar and in the system 
    tray. If thresholds are being met, the reports icon on the toolbar remains 
    the same, but the Caution or Warning threshold symbol appears in the 
    system tray.
    The threshold symbols are as follows:
    Split/skill real-
    time, historical, 
    and integrated 
    reports 
    Trunk/trunk 
    group real-time 
    and historical 
    reports
    VDN real-time, 
    historical, and 
    integrated 
    reports
    Vector real-time 
    and historical 
    reports Report Type Icon
    Threshold Type Icon
    Caution 
    Threshold
    Warning 
    Threshold 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Right mouse button pop-up menus2-47
    .........................................................................................................................................................................................................................................................Right mouse button pop-up menus
    OverviewThe right mouse button pop-up menu is available only in running reports. 
    When you click the right mouse button, a pop-up menu displays. The 
    menu that displays is dependent on where your cursor is located. It can 
    include options from the Edit, Format, and Tools menus on the Reports 
    menu bar. The applicable menu items for the input field are enabled. If a 
    report object is not selected, a menu is not displayed when you hold 
    down the right mouse button.
    To deselect a selected object, click anywhere else on the report.
    The right mouse button pop-up menu is available when you do any of the 
    following actions.
    Menus displayed
    When you ... This pop-up menu 
    displays ...And ...
    Select a cell in a table 
    and hold down the 
    right mouse button. A dotted border is drawn around the cell.
    If you select a cell that displays an agent 
    name, agent number, or work mode, the 
    available drill-down reports for that cell display 
    at the top of the right mouse button menu. See 
    examples of these later in this section.
    Select an output field 
    or label and hold down 
    the right mouse button.The data point is highlighted using selection 
    handles (dots along the edges of the data 
    point).
    If you selected a data point that allows report 
    threshold highlighting to be set, the menu item 
    will not be grayed out.
    Select a data point in a 
    chart and hold down 
    the right mouse button.A dotted border is drawn around the field.
    The Threshold Settings menu item is enabled 
    if the highlighted field has related threshold 
    settings. 
    						
    							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
    Right mouse button pop-up menus2-48
    Select an agent name 
    or agent number in a 
    table and hold down 
    the right mouse button.A dotted border is drawn around the agent 
    name.
    If you do not have the EAS feature on your 
    Enterprise Communications Server ( ECS) or 
    switch, the drill-down reports available will be 
    the Real-Time Agent Information report and 
    the Integrated Agent Information report.
    From this menu, you can access either the 
    Real-Time or the Integrated Agent Graphical 
    Information report. If you double click on the 
    agent name and you are running a real-time 
    report, the default drill-down report is the Real-
    Time Agent Graphical Information report.
    You can change an agents splits/skills while 
    you are in a report using this method of 
    selection. See the appropriate chapter in the 
    CentreVu® CMS R3V8 Administration 
    (585-210-910)  guide for more information.
    Select a cell on a table 
    or a point on a chart 
    that displays agent 
    work state information 
    and hold down the 
    right mouse button.The data point is highlighted using selection 
    handles (dots along the edges of the data 
    point).
    If you have the ECS or switch with the EAS 
    feature, the Real-Time AUX Agent drill-down 
    report will also be available.
    From this menu, you can access the Real-
    Time Split/Skill Top Agent Work State Report, 
    which also displays when you double click on 
    the work state in the report. When you ... This pop-up menu 
    displays ...And ... 
    						
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