Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide

							585-313-501
108647298
January 2000
Issue 3
Intuity™ CONVERSANT® SystemVersi on  7.0
Administration 
						

							Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 ii
Copyright and Legal Notices
Copyright
Copyright © 2000 by Lucent Technologies.
All rights reserved. 
Printed in the USA. 
This material is protected by the copyright laws of the United States and other 
countries. It may not be reproduced, distributed, or altered in any fashion by 
any entity (either internal or external to Lucent Technologies), except in 
accordance with applicable agreements, contracts or licensing, without the 
express written consent of the Business Communications Systems (BCS) 
Global Learning Solutions (GLS) organization and the business management 
owner of the material.
Acknowledgment 
This document was prepared by the GLS organization of the BCS division of 
Lucent Technologies. Offices are located in Denver CO, Columbus OH, 
Middletown NJ, and Basking Ridge NJ, USA.
Trademarks 
Lucent Technologies has made every effort to supply the following trademark 
information about company names, products, and services mentioned in the 
Intuity CONVERSANT documentation library: •
Adobe Systems, Inc. — Trademarks: Adobe, Acrobat. 
•
AT&T — Registered trademarks: Truevoice. 
						

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•
CLEO Communications — Trademarks: LINKix. 
•
Hayes Microcomputer Products, Inc. — Trademarks: Hayes, 
Smartmodem. 
•
Intel Corporation — Registered trademarks: Pentium. 
•
Interface Systems, Inc. — Trademarks: CLEO. 
•
International Business Machines Corporation — Registered trademarks: 
IBM, VTAM. 
•
Lucent Technologies — Registered trademarks: 5ESS, AUDIX, 
CONVERSANT, DEFINITY, Voice Power. Trademarks: FlexWord, Intuity, 
Lucent. 
•
Microsoft Corporation — Registered trademarks: Excel, Internet Explorer, 
Microsoft, MS, MS-DOS, Windows, Windows NT. 
•
Minnesota Mining and Manufacturing — Trademarks: 3M.
•
Netscape Communications — Trademarks: Netscape Navigator. 
•
Novell, Inc. — Registered trademarks: Novell. 
•
Oracle Corporation — Trademarks: OBJECT*SQL, ORACLE, 
ORACLE*Terminal, PRO*C, SQL*FORMS, SQL*Menu, SQL*Net, 
SQL*Plus, SQL*ReportWriter. 
•
Phillips Screw Co. — Registered trademarks: Phillips. 
						

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•
Santa Cruz Operation, Inc. — Registered trademarks: UnixWare. 
•
UNIX System Laboratories, Inc. — Registered trademarks: UNIX. 
•
Veritas Software Corporation — Trademarks: VERITAS. 
•
Xerox Corporation — Trademarks: Ethernet. 
Limited Warranty
Lucent Technologies provides a limited warranty on this product. Refer to the 
“Limited Use Software License Agreement” card provided with your package. 
Lucent Technologies has determined that use of this electronic data delivery 
system cannot cause harm to an end users computing system and will not 
assume any responsibility for problems that may arise with a users computer 
system while accessing the data in these document.
Every effort has been made to make sure that this document is complete and 
accurate at the time of release, but information is subject to change.
United States FCC 
Compliance 
Information 
Part 15: Class A statement. This equipment has been tested and found to 
comply with the limits for a Class A digital device, pursuant to Part 15 of the 
FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference when the equipment is operated in a commercial 
environment. This equipment generates, uses, and can radiate radio-
frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio communications.  
						

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Operation of this equipment in a residential area is likely to cause harmful 
interference, in which case the user will be required to correct the 
interference at his own expense. 
Canadian 
Department of 
Communications 
(DOC) Interference 
Information 
This digital apparatus does not exceed the Class A limits for radio noise 
emissions set out in the radio interference regulations of the Canadian 
Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques 
dépassant les limites applicables aux appareils numériques de la class A 
préscrites dans le reglement sur le brouillage radioélectrique édicté par le 
ministére des Communications du Canada. 
European Union 
Declaration of 
Conformity 
Lucent Technologies Business Communications Systems declares that the 
Lucent Intuity CONVERSANT system equipment specified in this document 
conforms to the referenced European Union (EU) Directives and Harmonized 
Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 
73/23/EEC. The “CE” mark affixed to the equipment means that it conforms 
to the above directives. 
Telecom New 
Zealand Ltd 
Warning Notices
GENERAL WARNING: The grant of a Telepermit for any item of terminal 
equipment indicates that only Telecom has accepted that the item complies 
with minimum conditions for connection to its network. It indicates no 
endorsement of the product by Telecom, nor does it provide any sort of 
warranty. Above all, it provides no assurance that any item will work correctly  
						

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in all respects with other items of Telepermitted equipment of a different 
make or model, nor does it imply that any product is compatible with all of 
Telecom’s network services.
IMPORTANT NOTICE: Under power failure conditions, this device may not 
operate. Please ensure that a separate telephone, not dependent on local 
power, is available for emergency use.
AUTOMATIC RE-ATTEMPTS TO THE SAME NUMBER: Some parameters 
required for compliance with Telecom’s Telepermit requirements are 
dependent on the equipment (PC) associated with this device. The 
associated equipment shall be set to operate within the following limits for 
compliance with Telecom specifications:•
There shall be no more than 10 call attempts to the same number within 
any 30 minute period for any single manual call initiation, and,
•
The equipment shall go on-hook for a period of not less than 30 seconds 
between the end of one attempts and the beginning of the next attempt.
AUTOMATIC CALLS TO DIFFERENT NUMBERS: Some parameters 
required for compliance with Telecom’s Telepermit requirements are 
dependent on the equipment (PC) associated with this device. In order to 
operate within the limits for compliance with Telecom specifications, the 
associated equipment shall be set to ensure that automatic calls to different 
numbers are spaced such that there is not less than 5 seconds between the 
end of one call attempt and the beginning of the next attempt.  
						

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USER INSTRUCTIONS (AUTOMATIC CALL SETUP): This equipment shall 
not be set up to make automatic calls to the Telecom 111 emergency 
service. 
CALL ANSWERING (AUTOMATIC ANSWERING EQUIPMENT): Some 
parameters required for compliance with Telecom’s Telepermit requirements 
are dependent on the equipment (PC) associated with this device. In order to 
operate within the limits for compliance with Telecom specifications, the 
associated equipment shall be set to ensure that calls are answered between 
3 and 30 seconds of receipt of ringing. 
Toll Fraud
Toll fraud is the unauthorized use of your telecommunications system by an 
unauthorized party, for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your company’s 
behalf. Note that there may be a risk of toll fraud associated with your 
telecommunications system and, if toll fraud occurs, it can result in 
substantial additional charges for your telecommunications services.Your Responsibility for Your System’s SecurityYou and your system manager are responsible for the security of your system 
and for preventing unauthorized use. You are also responsible for reading all 
installation, instruction, and system administration documents provided with 
this product in order to fully understand the features that can introduce risk of 
toll fraud and the steps that can be taken to reduce that risk. Lucent 
Technologies does not warrant that this product is immune from or will  
						

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prevent unauthorized use of common-carrier telecommunication services or 
facilities accessed through or connected to it. Lucent Technologies will not be 
responsible for any charges that result from such unauthorized use.Lucent Technologies Fraud Intervention and Corporate SecurityIf you suspect that you are being victimized by toll fraud and you need 
technical support or assistance, call the Lucent Technologies National 
Customer Care Center Toll Fraud Intervention Hotline at 1 800 643-2353. 
Aside from whether immediate support is required, all toll fraud incidents 
involving Lucent products or services should be reported to Lucent Corporate 
Security at 1 800 821-8235. In addition to recording the incident, Lucent 
Corporate Security is available for consultation on security issues, 
investigation support, referral to law enforcement agencies, and educational 
programs. 
Documentation 
Ordering 
Information 
To order a document, contact the Lucent Technologies Publications Center 
and specify the 9-digit document number, the issue number, and the issue 
date. 
						

							  Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 
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Write, Call, or FaxLucent Technologies Publications Center
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Indianapolis, IN 46219
Voice  1 800 457-1235 International Voice  317 322-6791
FAX  1 800 457-1764 International FAX  317 322-6699 World Wide Web Use a web browser to reach one of the following sites. Click Documents and 
follow the instructions at the site. •
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•
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Standing OrdersYou can be placed on a standing order list for this and other documents you 
may need. Standing order will enable you to automatically receive updated 
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information that you provide. For more information on standing orders, or to 
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 on page ix
).  
						

							Contents
Intuity™ CONVERSANT® System Version 7.0 Administration 
585-313-501 Issue 3 January 2000 x
Copyright and Legal Notices ii
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Acknowledgment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
United States FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Canadian Department of Communications (DOC) Interference Information. . .  v
European Union Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . .  v
Telecom New Zealand Ltd Warning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . .  v
Toll Fraud  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Documentation Ordering Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  viii
About This Book xxxv
Overview .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . xxxv
Intended Audience .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   xxxvi
How to Use This Book .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   xxxvi
Administration Procedures and Information  . . . . . . . . . . . . . . . . . . . . . . . .  xxxvi
Reference Material  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Conventions Used in This Book  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   xxxix