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Mitel Sx-2000 Light For The Superset 4150 Guide

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    Page 1 ACD 2000 Agent/Supervisor/Senior
    Page 2 DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE W ITHOUT NOTICE. MITEL CORPORATION, ITS AFFILIATES, AND/OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND OMISSIONS CONTAINED IN THIS INFORMATION. ™ Trademark of Mitel Networks Corporation. © Copyright 2001, Mitel Networks Corporation. 1\\bYWXdcbUcUbfUT
    Page 3 3 Contents General Information About this Guide5 What is Automatic Call Distribution (ACD)? 6 About Your SUPERSET 4150 7 Personal Keys 7 Line Select Keys 7 What Are Line Appearances? 8 Line Status Indicators 8 Feature Keys 8 Main Display 8 The SuperKey and Softkeys 9 Function Keys 9 Feature Access Codes 10 Features Not Available 10 ACD 2000 Agent Features and Capabilities11 What are Agent Groups? 12 Logging In 14 Displaying Agent Log-In Information 16 Logging Out 17 Answering Calls 18 Using...
    Page 4 4 ACD 2000 Supervisor Features and Capabilities 29 What is the Supervisory Position? 30 Queue Threshold Alert / Queue Status 31 Silent Agent and Group Monitoring 32 Conferencing 35 Responding to Help 36 System Reporting Capabilities 38 Time Events Records 38 Station Message Detail Recording (SMDR) 39 Personal Directory40
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