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Mitel Voice Processing Solutions Instructions Manual

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    Page 3 1MESA Forms Manuai Over&w ....................................................................................... l-l Inside a MESA Forms Application ................................................ l-2 MESA Forms Call Flow.. .............................................................. I-3 Playback and Transcription.. ......................................................... 14 Tree Mailboxes and MESA Forms ................................................ 14 MESA Forms FCOS Configuration...
    Page 4 -MESA Forms is an optional voice forms feature for VoiceMemo systems that allows callers to leave messages in a way that simulates written information on paper forms. Applications in&de: e Order enuy * Questionnaires e Routine requests for information * Overflow for busy ACD (Automatic Call Distributor) groups Callers accessing a MESA Forms application automaticaIly move through a series of prerecorded questions. The system waits for the caller to record an answer before moving on to the next...
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