Multitech Multivoip 100 Model Mvp120 Voice/fax Over Ip Networks User Guide

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Multi-Tech Systems, Inc. MultiVOIP User Guideconnecting to the MVP120’s web server, you would look under the TCP section to see if any
connections are being established.  If not, that may indicate the web server is not enabled.  Or, if
you were having problems establishing a remote connection through TFTP, you could look in the
UDP section to see if any packets are being received.  If not, you may need to review your
network addressing.
SNMP Statistics
The SNMP Statistics dialog box provides statistical information on Simple Network Management
Protocol (SNMP).
SNMP is an application layer protocol that facilitates the exchange of management information
between network devices.  There are three key components in SNMP: (1) the devices that are to
be managed, (2) agents, and (3) the network management systems.  The managed device is the
network device, like a router.  The agent is the software module residing in the managed device
pertaining to network management.  The network management system runs the SNMP
application that controls the managed devices and monitors their status.  Four primary operations
-- Set, Get, Get Next, and Trap -- are performed using SNMP. 
						

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Viewing Logs
The Log Entries dialog box displays a chronological history of all calls into and out of this unit.
This dialog box is opened by clicking Logs on the Statistics dialog box.
The Log Entries dialog box displays each call as a sequentially numbered Event with the date,
time, duration of the call, the status of the call (Successful or Unsuccessful), Mode (Voice  or
Fax), and the from and to numbers.
Viewing Log Entry Details
The Log Entry Details dialog box displays the status of a completed call.  This dialog box
displays the same details as the Call Progress dialog box after a call is completed. 
						

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Viewing Channel Totals
The Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted
and Completed numbers for each channel on this MVP120.  The Total Connected Time for
the channel is also displayed.  This can provide you with a sense of successful call
completions on each channel of the unit.
Reports
A report of the contents of the Log Entries dialog box can be generated using the Windows
Notepad accessory and then printed from your local PC.  The report is generated by entering
the To and From dates in the Report Generation dialog box and then clicking Generate.
This function provides a hard copy of the Log Entries dialog box. 
						

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Upgrade Procedures
Whenever you upgrade your version of the MVP120 software, you must first install the new
software on your PC. Then use the Upgrade Software function, the Factory Defaults, or
download the Firmware, the Voice Coders, and the H.323 stack to upgrade the MVP120 itself.
Before starting the upgrade process, view the current configuration and write down important
data such as your IP address, and voice channel configurations; these settings must be put back
in place after the software has been upgraded.  Multi-Tech also recommends that you use the
Print button on the Phone Directory Database dialog box to have a copy of the phone directory
contents.
Upgrade Software
Note:  The software upgrade can be done from the command port or via IP utilizing tftp.
If you have obtained a new software version from the Multi-Tech Web site or another source, do
the following:
1. Install the software by clicking Programs | MultiVOIP 100 | Upgrade Software.
2. Click Ye s.  The download process begins.
3. Enter your LAN IP address, mask, and gateway address in the IP Protocol Default Setup
dialog box.  Click OK when finished.
4. Enter your current configuration in the Channel Setup dialog box. 
						

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5. Click OK when finished. The Checking MultiVOIP dialog box displays. When you click OK in
this box, theThe MultiVOIP firmware, voice coders, and H.323 stack are downloaded, and then
the MVP120 reboots.
Upgraded versions of the Boot Code (firmware, coders, and H.323 stack) can be downloaded
individually using the following manual procedures. 
						

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Manual Upgrade Procedure
Follow this procedure only if you want to manually upgrade your MultiVOIP.
Note: Steps 4-8 may be performed via the command port or over IP.
1. Run MultiVOIP Configuration from your old version of the MultiVOIP software. Note the
current settings. Your MultiVOIP will be reset to factory defaults during this upgrade.
2. Unistall your old version of MultiVOIP software by selecting the Unistall MultiVOIP
Configuration option from the program group.
3. Install the H.323 compatible software from the MultiVOIP CD.
4. a.  From the program group of the MultiVOIP software, select Download Firmware.
b.  Enter “*.upg” in the File name box and press ENTER.
c.  Select the file named boot_100.upg, if you are using the command port.
OR
     Select tftp.upg if you are using IP.
5. From the program group of the MultiVOIP software, select Download Factory Defaults.
6. From the program group of the MultiVOIP software, select Download Firmware. Select
the file named mtvoip.bin.
7. From the program group of the MultiVOIP software, select Download Voice Coders.
Select the default file.
8. From the program group of the MultiVOIP software, select Download H323 Stack.
Select the default file.
9. Select MultiVOIP Configuration from the program group and reconfigure your MultiVOIP.
The upgrade is complete. 
						

							


	


Chapter 8
Remote Configuration and Management 
						

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Chapter 8 - Remote Configuration and Management
This chapter provides procedures for viewing or changing the configuration of a remote unit.  Two
methods are provided to access a remote unit; the first method is modem based and the second
method uses IP.  Within the IP method, three applications can be used: 1) LAN-Based using
TFTP (Trivial File Transfer Protocol), 2) Telnet as a client application, or 3) a standard web
browser on the Internet.
Remote configuration requires the MVP120 software to be loaded on the local PC.  The local PC
then controls the remote MVP120 either via the modem connection or the LAN.
Modem-Based
To remotely configure a MVP120, a local PC with a modem needs to be connected to a dial-up
line and the MVP120 software configured to call the remote MVP120. The remote MVP120 needs
to have a modem connected to a dial-up line and the Command Port. Once the connection to the
remote unit is made, you can change the configuration as required. Once the configuration is
changed, you can download the new configuration to the remote MVP120. Refer to the Modem-
Based Remote Configuration Procedure in this chapter to remotely configure a MVP120.
1. At the remote site, remove the serial cable from the PC to the Command Port connector
on the back panel of the MVP120.
2. At the remote site, connect a special cable (Remote Configuration Cable) from the
Command Port connector on the back panel of the MVP120 to the RS-232 connector on
the modem. The special cable is a serial cable with male connectors on both ends. Refer
to Appendix B for cable details.
Connect the modem to your local telephone line.
Provide your telephone number to the person verifying your configuration.
Configure the remote modem for 19200 baud and turn on Force DTR.
3. At the main site, connect your local PC to a modem that is connected to a dial-up line.
4. Install the MVP120 software on the local PC. When installed, click Start | Programs |
MultiVOIP 100 | Configuration Port Setup, or double-click the Configuration Port icon
in the MultiVOIP 100 program group.
5. The MultiVOIP 100 Setup dialog box displays.
Verify that the Communication Type is set for COM Port and the COM port of your local
PC is selected in the Select Port list. 
						

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Multi-Tech Systems, Inc. MultiVOIP User GuideIn the Dial String box, enter the AT command for dialing (ATDT) plus the phone number of
the remote MVP120.
If your Modem Initialization String, Initialization Response, or Connect Response values are
different from the defaults in the dialog box, refer to your modem user documentation and
change the default values to match your modem.
Click OK when you are satisfied with your selections.
6. Run the MVP120 Configuration program. Click Start | Programs | MultiVOIP 100 |
MultiVOIP Configuration, or double-click the MultiVOIP Configuration icon in the
MultiVOIP 100 program group.
7. The Dialing dialog box displays while software is dialing the remote MultiVOIP.
8. The Reading Setup dialog box displays.
9. The MultiVOIP 100 Setup menu displays.  This is the dialog box of the remote MultiVOIP.
Refer to the online Help for a description of the user interface.
10. After you have changed the configuration of the remote MultiVOIP, click Download Setup to
update the configuration. The remote MultiVOIP will be brought down, the new configuration
written to the unit, and the unit will reboot.
11. Click Exit when downloading is complete.
12. The Hangup connection? dialog box displays.
Click Yes to disconnect the phone connection to the remote site.
13. If the same telephone number is not going to be used again in the immediate future, you can
remove it from the Port Setup dialog box. 
						

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LAN-Based 
The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IP
protocol software must be installed and functional before the configuration program can be used.
1. You must assign an Internet (IP) address for the PC and for each node that will be managed
by the configuration program. Refer to the protocol software documentation for instructions
on how to set the IP addresses.  It is recommended that you ping each MultiVOIP to verify
the connection and its IP address.
Once you have completed this step, you should be able to use the protocol Ping command
for the PC host name. You should also test the network interface configuration by Pinging
another TCP/IP device that is connected to the network.
2. Install the MVP120 software on the local PC. When installed, click Start | Programs |
MultiVOIP 100 | Configuration Port Setup, or double-click the Configuration Port Setup
icon in the MultiVOIP 100 program group.
3. The MultiVOIP Port Setup dialog box displays.
Verify that IP is set for the Communication Type.
In the MultiVOIP IP Address box, enter the IP Address of the remote MultiVOIP.
4. Click OK when you are satisfied with your selections.
5. Run the MultiVOIP Configuration program. Click Start | Programs | MultiVOIP 100 |
MultiVOIP Configuration, or double-click the MultiVOIP Configuration icon in the
MultiVOIP 100 program group.
6. The MultiVOIP 100 Setup dialog box displays. This is the dialog box of the remote
MultiVOIP. Refer to the online Help provided with your MultiVOIP for the definition of each
dialog box and field within a dialog box.