NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual INTRODUCTION
How To Use This Manual
This manual describes the various screens, windows and functions for the 
configuration and operation of Console Stats. Examples of displayed screens and 
step-by-step procedures are shown in the following chapters. The procedural steps 
to perform a given task (Adding a Report Format) are given in sequence and 
marked as shown below:
Step 1:
From the Main Menu, select...
Manual 
OrganizationChapter 1 - Introduction
This chapter details how to use this manual, the actual manual organization, and an 
overview of the Console Stats application. 
Chapter 2 - Installation and Configuration
Chapter 2 describes how to install and configure the application, along with the key 
usage conventions, main menu screen, and an overview of the main menu 
functions.
Chapter 3 - Report Formats
Report Formats describes the available statistics for report formats. All screens and 
procedures for adding new report formats, modifying formats, deleting formats, or 
printing reports are described.
Chapter 4 - Report Generation
This chapter describes the screens and all procedures for generating a report.
Chapter 5 - Automated Report Generation
Chapter 5 describes the screens and all procedures for configuring an Automated 
Generated report.
Chapter 6 - Report Viewing
This chapter describes the procedures for viewing reports.
Chapter 7 - Route Groups
Chapter 7 describes the screens and procedures for adding new trunk route groups, 
and modifying, deleting, or printing groups information.
Chapter 8 - Station Groups
This chapter describes the screens and procedures for adding new station groups, 
and modifying, deleting, or printing groups information. 
						

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INTRODUCTION Attendant Console Statistics Operations Manual
Manual 
Organization 
(Cont.)Chapter 9 - Administration Menu
Chapter 9 describes special functions and their procedures available at the Console 
Stats Administration Menu.
Appendix - Example Reports
The appendix shows selected example reports and formats that can be generated. 
						

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Chapter 2 INSTALLATION & CONFIGURATION
This chapter provides a step-by-step description of the installation, configuration, 
and Main Menu functions for Console Stats. Before proceeding with the 
configuration, ensure that the SCO UNIX operating system and the Applications 
Manager (APM) platform software are installed on the system.
The Applications Manager Operations Manual provides detailed instructions for 
using the APM menus and for completing the data entry screens illustrated in this 
manual. NEAX2400 IMS system manuals provide the procedures for making the 
data assignments at the NEAX MAT.
Before Installation
Before installing Console Stats, the following two procedures must be performed:
Informix Database 
InstallationThe Informix On-Line database application must be installed on the UAP before 
Console Stats can run. Since the installation scripts will attempt to create the 
application database, it is a good idea to install Informix before installing Console 
Stats. Informix may already be installed if one of the following is true:
• HCS or MCS is currently installed and running
 The UAP is a UAP2000 or UAP3000
If Informix is not installed, Console Statistics can still be installed on the UAP, but 
it will not run until Informix is installed and the application database is created 
using the Console Statistics Administration utility (See Chapter 9 of this manual)
.
Database Space 
CreationAfter the Informix On-Line database has been installed, the Console Stats database 
space must be created using the Informix tbmonitor utility. The database space 
must contain at least 400 MB of free space.
If HCS or MCS is currently installed, the “atcsspace” or “mcsspace” database 
spaces may also be used by Console Stats if there is enough free space; otherwise, 
use the Informix tbmonitor to create a new database space with the name 
“statsdbspace”. Remember the database space name (“statsdbspace, “atcsspace”, 
“mcsspace”, etc.) as the installation scripts will prompt for it later. 
						

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INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual
Installation Procedure
This section describes the procedures to install the Attendant Console Statistics 
application software. Follow the procedure below to install the software.
Note:
Some keyboards use a marked Return
 key for the carriage return function. Other 
keyboards mark this function key as Enter
. The installation procedure will iden-
tify this function as Return
 (Enter). When the procedure indicates, use the appro-
priate marked key on your particular keyboard.
To begin the 
Console Stats software 
installation, type apmadm at the UNIX 
login prompt and press Enter. 
(If your “apmadm” account requires a 
password, enter the “apmadm” 
password at the subsequent password 
prompt.)
APM Administration Main Menu.
Type ’i’ in the “Enter Option: [ ]” field   
to select “Installation of Applications/
Packages” and press Enter.
Note:  
The APM Platform release and date 
may vary from this example.
login: apmadm
password:
NEC America                  APM Administration          Wed - Oct 31, 1996
APM Platform Release  Rel2.3  (May 22, 1996)
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Installation of Applications/Packages
Removal of Packages
Start-up APM System
Logout
UNIX
Enter Option:  [i]
  APM Status: ACTIVE PBX Simulator 
						

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Console Stats is an application. When 
prompted for the package to be 
installed, type ’applications’ and press 
Enter.
You are asked to select the installation 
media. Type ’F’ for “Floppy Disk 
Device” and press Enter.
Note:  
The standard Floppy Disk Device 
will be a 3.5 inch type.
Next, you are requested to insert the 
Attendant Console Statistics 
installation diskette in the Floppy Disk 
Device. 
Insert the diskette and press Enter to 
continue.
Note:  
The Attendant Console Statistics
 installation diskette will be a 3.5 inch type.
NEC America                  APM Administration          Wed - Oct 31, 1996
Installation of Applications/Packages
Available Packages are:
applications   asl   mtl   tcpip   uapname   uucp   x25
Enter Package to be installed:  applications 
Installation of Applications/Packages
Available Packages are:
applications   asl   mtl   tcpip   uapname   uucp   x25
Enter Package to be installed: applications 
Release Media Devices are:
(F)loppy Disk Device            (C)artridge Tape Device
Enter Release Media Device:  F 
NEC America                  APM Administration          Wed - Oct 31, 1996
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter  to continue:  
						

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INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual
The screen displays the files as they are 
loaded from the media. Some files may 
scroll off the screen, until all the files 
from the diskette have been processed. 
You are asked if all of the application 
release media (diskettes) have been 
processed. Type ’n’ for any additional 
diskettes for Console Stats. When all 
diskettes have been loaded, type ’y’ 
(yes) and press Enter. 
Note:  
The number of bytes, tape blocks, 
and/or files may vary from this example.
APM installation begins, processing all 
of the Console Stats installation files 
and checking them for correctness. The 
screen indicates the status of this 
installation. 
Note:  
Some revisions and dates may vary 
from this example.
Select the installation option for 
Console Stats. For a new installation, 
type ’I’ and press Enter. The 
installation of files will now begin.
If performing an upgrade, type U and 
press Enter. If you wish to Cancel the 
installation at this time, type ’C’ and 
press Enter.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter  to continue:
Copying ........
tar: blocksize = 20
                                       .
                                         .
Has all release media been loaded [y or n] ? y x oai/app/consoleStats/install/etc/updstats.Z, 112163 bytes, 220 tape blocks
x oai/app/consoleStats/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks
x oai/app/consoleStats/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks
x oai/app/consoleStats/install/bluebars1.Z, 562 bytes, 2 tape blocks
x oai/app/consoleStats/install/bluebars2.Z, 343 bytes, 1 tape blocks
x oai/app/consoleStats/install/stats_ins.Z, 5263 bytes, 11 tape blocks
x oai/app/consoleStats/install/createAccounts.Z, 947 bytes, 2 tape blocks
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks
x oai/chksum_app, 5259 bytes, 11 tape blocks
OAI Platform is at revision 5 for machine i386 (May 22 1996 Rel2.3)
consoleStats     Revision: 6machine type: i386              Version: Ver3.1.0
Processing, please wait...
Validating installed files
..............
Validation Completed
Looking for installation scripts
           Installing the Release Files
Processing files
Installation Options
NEC America                 Console Statistics            Wed - Oct 31,1996
 [I]nstall
[U]pgrade
[C]ancel Installation
Enter Option 
						

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Screen messages show the installation 
and backup directories being installed.
For Console Stats installation, certain 
files must be modified that require 
“root” privileges. 
Type your “root” password and press 
Enter to continue the installation. 
Various messages will show the 
progress of the installation.
Note:  
An incorrect password entry will 
cancel the install and return you to the APM 
Administration Main Menu.
Status messages show the installation of 
various files.
NEC America                 Console Statistics            Wed - Oct 31,1996
Creating installation directories
Creating backup directories
NEC America                 Console Statistics            Wed - Oct 31,1996
Super User (root) privileges are required to create the Console Statistics
user accounts.
Please enter the Super User Password:
Removing the old Console Statistics user accounts...
Creating the stats user account...
Deleting the password for user: stats
Password change is forced for stats.
Creating the statsadm user account...
Deleting the password for user: statsadm
Password change is forced for statsadm.
Configuring Informix to go on-line when the system is booted...
Installing the ansi_nec terminal information...
NEC America                 Console Statistics            Wed - Oct 31,1996
Installing login scripts...
Installing APM database files...
Installing executable files...
Updating APM Configuration files... Installing config files... 
						

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INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual
Status messages show the installation 
and configuration of the first Console 
Stats main component.
At the prompt, press Enter to continue 
the installation.
Status messages show the installation 
and configuration of the second 
Console Stats main component.
At the prompt, press Enter to continue 
the installation.
Read this screen message carefully.
At the prompt, type ’y’ or ’n’ and press 
Enter.NEC America                 Console Statistics            Wed - Oct 31,1996
Configuring StatLogger
autocfg running...
autocfg: StatLogger                application configured.
autocfg terminated normally.
Press Return to continue installation
NEC America                 Console Statistics            Wed - Oct 31,1996
Configuring StatPatroller
autocfg running...
autocfg: StatPatroller                application configured.
autocfg terminated normally.
Press Return to continue installation
NEC America                 Console Statistics            Wed - Oct 31,1996
The Console Statistics Informix database may be installed now if an Informix
database space has been created. This may be an existing database space used
by other applications, or a new space dedicated to Console Statistics. If the
database does not exist at this time, type ’N’ when prompted below. The
Console Statistics Informix database can be created later using the Informix
tbmonitor utility to create the database space, and then using the Console
Statistics Administration utility to create the database and build the
indices.
WARNING: If an Informix database already exists for Console Statistics, it
       will be destroyed before the new database is installed, and all
        data will be lost.
Do you want to install the Console Statistics Informix database now? (y/n) 
						

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
If HCS or MCS is currently installed, 
the ’atcsspace’ or ’mcsspace’ database 
spaces may also be used by Console 
Stats-- if there is enough free space.
If not, type the Console Stats default 
database space name ’statsdbspace’ 
and press Enter.
At the prompt, verify the database space 
name. If correct, type ’y’ and press 
Enter.
Ensure there is no existing Console 
Stats database or that the existing 
database has been backed-up before 
proceeding.
At the prompt, type ’y’ and press Enter 
to continue.
Status messages show the installation of 
the new database.NEC America                 Console Statistics            Wed - Oct 31,1996
Please enter the Informix database space name: [statsdbspace]
You entered [statsdbspace], is this correct (y/n)
NEC America                 Console Statistics            Wed - Oct 31,1996
Ready to install Console Statistics Database in statsdbspace
WARNING:  If an Informix database already exists for Console Statistics, it
        will be destroyed before the new database is installed, and all
         data will be lost.
Do you want to continue? (y/n)
NEC America                 Console Statistics            Wed - Oct 31,1996
Removing the old Console Statistics Informix database...
Installing the new Console Statistics Infomrix database...
Building the Console Statistics Informix database indices... 
						

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Status messages show the progress of 
the Console Stats installation. When all 
files have been set-up by the installer, 
the Console Stats installation is 
complete.
Press Enter to exit this screen and 
return to the APM Main Menu.NEC America                 Console Statistics            Wed - Oct 31,1996
Setting up info files...
Old files saved in /tmp/stats0, the system deletes these after 7 days.
Console Statistics APM Database files should be modified. Apm should now be Terminated and then Re-Initialized and the appropriate
Installation Complete.
Press Return