NEC Attendant Management System Attendant Statistics Operations Manual

NDA-30058   Revision 2Page 13
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Procedure
Action Result
Enter Attendant Stats in one of two 
ways:
Type the name stats at the system 
login prompt and the word stats at 
the password prompt.
Press the assigned hot key on the 
AMS keyboard.  Refer to the 
“Preparing Attendant Stations” 
sections in the AMS Operations 
Manual.The Main Menu is displayed. 
Choose options in one of two ways:
Type the key letter of the desired 
option. The...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Formats
The Report Formats option on the Attendant Stats Main Menu is used to select the 
call processing statistics, by attendant or by type of call, that are to be reflected in 
the report, to name the report and to name the interval by which the statistics are to 
be calculated.
Figure 3-2   Report Formats
General Description
Use the Report Formats option to design reports about attendant activity...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Available Statistics
The  statistics that are available for both types of reports are:
• Attendant Report Statistics 
-  Calls Answered Total number of calls that were answered by the 
attendant, including recalls.
-  Average Talk Time Average number of seconds the attendant spent 
connected to a caller.  This does not include calls 
answered but not released in the reporting period.
-  Average Idle Time...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Available Statistics (Cont)
Queue Report Statistics  – Queue Reports contain statistics on the following 
types of calls:  Internal, external, attendant transfers, station transfers, held 
camp calls and those that time out, paged calls, parked calls and those that time 
out, held calls and those that time out, no-answer calls that time out, off-hook 
alarms, Common Control Switching Arrangement (CCSA),...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Intervals of Statistics
Every format must include the interval during which the statistics are calculated.  
The interval can be designated as hourly, daily, or the current day and does not 
include the specific dates or times.  Those are named when the report is actually 
generated (see report generation options on the main menu).
Hourly - Hourly reports calculate statistics every hour for every attendant...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Intervals of Statistics (Cont)
Current - Current reports calculate statistics every hour for every attendant or 
queue for today, from the given starting time until the present time.
Figure 3-5   Current Report Format
 1ddU^TQ^d CY^W\U 4Qi BU`_bd 
CdQbdY^W*  (!&)  (*  
5^TY^W*  (!&) !&*  
1ddU^TQ^d* :QS[
1fW 1fW D_dQ\ D_dQ\ =Y^
3Q\\c DQ\[ 9T\U DQ\[ 9T\U 9T\U
DY]U 1^c DY]U DY]U DY]U DY]U DY]U
 (*...

NDA-30058   Revision 2Page 19
Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Report Formats (Cont)
Procedure
Action Result
On the Main Menu, type r to select the 
Report Formats option. (1)The Report Format menu is displayed. 
(2)
On the Report Formats menu, Type a to 
select Attendant Reports or q to select 
Queue Reports. The data entry form for the selected 
type of report is displayed. (3)
Select the desired command using the 
definitions below and refer to 
instructions...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Report Formats (Cont)
Add a Report 
FormatThe Add command on both the Attendant Report and the Queue Report screens is 
used to create a report format.
Figure 3-6   Add Report Format
(Shown Here for Attendant Report)
General Process
After the format has been titled and its interval and identifier shown, the highlight 
moves to the first statistic field and a pop-up window to the right displays the list 
of...

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Attendant Management System - Attendant Statistics MAIN MENU OPTIONS
Add a Report 
Format (Cont) Procedure
Action Result
On the Attendant or Queue Report 
screen, press Enter to select the Add 
command. (1)The Report Title field is highlighted for 
data entry. (2)
Make field entries according to the 
definitions below, pressing Enter after 
each.  Use the space bar to toggle 
among field options that are displayed 
for selection, and the backspace key to 
erase data entered...

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MAIN MENU OPTIONS Attendant Management System - Attendant Statistics
Add a Report 
Format (Cont)Procedure (Cont)
Action Result
To select a statistic, move the highlight 
bar in the window to the desired 
statistic and press Enter.
Repeat this procedure until all desired 
statistics have been selected and are 
positioned in the Statistic # fields.  Fill 
any remaining Statistic # f i e l d s  w i t h  t h e  
None option from the pop-up window.The selected statistic is placed...