NEC Attendant Management System Attendant Statistics Operations Manual

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Attendant Management System - Attendant Statistics PROCESS AND ERROR MESSAGES
Chapter 5 PROCESS AND ERROR MESSAGES
Introduction
This chapter contains two listings of processing and error messages that may be 
displayed on-screen during operator or supervisor functions.  These messages may 
also appear in the APM log and the Attendant Stats Menu and Report Generation 
logs.  One list is alphabetical and the other is numerical, containing all database 
errors that are displayed following a –9,000 series number.
These two lists are provided in the following sections:
“Alphabetized Messages” on page 84
“-9000 Series Messages” on page 99
Attendant Stats process and error messages are listed in this chapter with 
descriptions of their meaning.  Recovery steps are given for error conditions, if 
necessary.  The Attendant Stats’ messages that can also occur with the AMS appear 
in the AMS Operations Manual, Chapter 11, “Process and Error Messages.”  
Therefore, if a displayed message cannot be found in this chapter, refer to the AMS 
Operations Manual.
Note:For error detail and any required recovery from errors that are displayed 
following a –10,000 number, refer to the Informix documentation. 
						

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Alphabetized Messages
Attendant must have supervisory privileges to access statistics menu.
Access to Attendant Stats is permitted only when the login and password used 
to enter AMS is tied to supervisory authority.
Be more specific.
There are more matches to the given pattern than can be displayed according to 
the Attendant Stats setup.  Enter more characters for the search pattern to make 
the search more specific.
Cannot add, modify, or delete records at this time.
Only one person may add, change, or delete a time index at a time, and someone 
else is doing it now.  Retry the function later.
Cannot delete.  Time index used in automated report.
An attempt to delete a time index failed because the schedule tied to the time 
index is now in use for automatic report generation.  Find the automated report 
using the schedule, remove or alter the schedule used for that report, and then 
delete the unused schedule.
Cannot delete.  Report format used for automated report.
An attempt to delete a report format has failed because the format is now 
scheduled for automated generation.  Cancel automatic generation of the 
formatted report before the format can be deleted.
Commas must be followed by a number.
Re-enter the data in the correct form.
Database error.  Cannot delete.
An error occurred while the application was trying to make a deletion from the 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If it is a 10,000 number, the last three digits are the Informix error 
code.
Date entered precedes date of statistical data maintained by the system.
Attendant Stats maintains call processing data for a preset amount of time up to 
two weeks.  The date entered is too far back.  Call processing data is no longer 
available for the given date.  Try again with a new date.
Date must be in the form MMDD.
Re-enter the date in the correct form.
Date entered is a future date.
The date entered at this prompt must be past.  The requested statistics are to be 
calculated from call processing data collected during the past two weeks.
Day must be between 1 and 31.
Re-enter a date within the range shown. 
						

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Day not valid for month entered.
The date entered at the prompt is not appropriate for this  month.  (For example, 
it may be 31 for a month that has only 30 days.)  Re-enter an earlier date or 
change the month.
Day of week must be between 0 and 6.
Re-enter a day within the range 0=Sunday through 6=Saturday.
Day too large for month entered.
The date entered at the prompt is not appropriate for this month.  (For example, 
it may be 31 for a month that has only 30 days.)  Re-enter an earlier date or 
change the month.
Discrepancy between time index records and report automation.
An error occurred because two people tried to add, change, or delete a time 
index at the same time.  This has caused a difference between the Informix 
database and other internal system tables that must agree.  This is a rare but 
significant error occurring between Informix and the operating system.  When 
this message is displayed, add, change, or delete a time index record.  In the 
process, Informix and the system “clean up” the results of the previous error.
Do not intermix commas and hyphens.
Re-enter the data using either commas or hyphens, but not both.
Do not use more than one hyphen.
Use a hyphen to show a range.  Show only one range per field.
Errno > sys_nerr.
This is a UNIX system error.  Refer to the UNIX system manuals for more 
information.  If the problem cannot be resolved, call the system distributor.
Error accessing configuration file.
The application is unable to access the stats_cfg or att_cfg configuration file.  
Check the preset file permissions.   If the problem persists, reinstall the database 
from the Administration menu.
Error adding attendant record.
An error occurred while the application was trying to add an attendant record to 
the database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error deleting attendant record.
An error occurred while the application was trying to delete an attendant record 
from the database.  For error detail and required recovery, find the message in 
this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.  
						

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Error deleting record from report format table.
An error occurred while the application was trying to delete a record from a 
database table.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error deleting record from time index table.
An error occurred while the application was trying to delete a record from a 
database table.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error deleting record from tidx table.  Db & automated rpt gen discrepancy.
An error occurred because two people have attempted to add, modify, or delete 
a time index at the same time.  This has caused a difference between the 
Informix database and other internal system tables that must be in agreement.  
This is a rare but significant error occurring between Informix and the operating 
system.  When this message displays, it is necessary to add, modify, or delete a 
time index record.  In the process, Informix and the system “clean up” the 
results of the previous error.
Error deleting extension call record.
An error occurred while the application was trying to delete an extension call 
record from the database.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  If the number is in the 10,000 series, the last three digits are 
the Informix error code.
Error deleting route/trunk call record.
An error occurred while the application was trying to delete a route/trunk call 
record from the database.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  If the number is in the 10,000 series, the last three digits are 
the Informix error code.
Error deleting att extn call record.
An error occurred while the application was trying to delete an attendant 
extension call record from the database.  For error detail and required recovery, 
find the message in this chapter if it is a -9,000 number or in the Informix 
manual if it is a -10,000 number.  If the number is in the 10,000 series, the last 
three digits are the Informix error code. 
						

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Error getting attendant login records.
An error occurred while the application was trying to generate statistics from 
attendant login records.  For error detail and required recovery, find the message 
in this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting call records.
An error occurred while the application was trying to generate statistics from 
call records.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting call abandon records.
An error occurred while the application was trying to generate statistics from 
abandoned call records.  For error detail and required recovery, find the message 
in this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting call answer records.
An error occurred while the application was trying to generate statistics from 
answered call records.  For error detail and required recovery, find the message 
in this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting first set of call records.
An error occurred while the application was trying to generate statistics from 
call records.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting incoming call records.
An error occurred while the application was trying to generate statistics from 
incoming call records.  For error detail and required recovery, find the message 
in this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code. 
						

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Error getting informix password.
An error occurred while the application was trying to access the Informix 
password.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  The last three digits in a 10,000-level number are the Informix error 
code.
Error getting second set of call records.
An error occurred while the application was trying to generate statistics from 
call records.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error getting third set of call records.
An error occurred while the application was trying to generate statistics from 
call records.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error in configuration file parameter.
Something is wrong with the configuration file (stat_cfg).  This error rarely 
occurs.  Check to make sure that the file is in the directory named in the APM 
configuration.  If the problem persists, call the system distributor. 
Error in file size expected.
The AMS password file is corrupted or has no attendant passwords in it. 
Error in menu command.
Attendant Stats is unable to display the given file.  Call the system distributor.
Error initializing the database.
An error occurred while the application was trying to initialize the database.  
For error detail and required recovery, find the message in this chapter if it is a 
-9,000 number or in the Informix manual if it is a -10,000 number.  If the 
number is in the 10,000 series, the last three digits are the Informix error code.
Error inserting record into report format table.
An error occurred while the application was trying to add a record to the given 
database table.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code. 
						

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Error inserting record into time index table.
An error occurred while the application was trying to add a record to the given 
database table.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error inserting record into tidx table.  Db & automated rpt gen discrepancy.
An error occurred because two people have attempted to add, change, or delete 
a time index at the same time.  The time index was deleted from the Informix 
database but not from other internal system tables.  Attendant Stats tried to 
insert the record into the Informix database, but the attempt failed.  Add, 
change, or delete any time index from the menu.  In the process, the affected 
tables will be cleaned up.
Error locking att extn call record.
Before Attendant Stats can make the given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock an attendant extension call record in the 
Informix database.  For error detail and required recovery, find the message in 
this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error locking attendant record.
Before Attendant Stats can make the given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock an attendant record in the Informix 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  The last three digits in a 10,000-level number are the Informix error 
code.
Error locking configuration file.
An  error occurred while the application was trying to lock the configuration file 
to read it. Check the two configuration databases in the APM for accuracy.  
Then process and install both using the APM menu options. 
Error locking extension call record.
Before Attendant Stats can make a given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock an extension call record in the Informix 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  
						

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Error locking record in report format table.
Before Attendant Stats can make a given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock a record in the report format database table.  
For error detail and required recovery, find the message in this chapter if it is a 
-9,000 number or in the Informix manual if it is a -10,000 number.  The last 
three digits in a 10,000-level number are the Informix error code.
Error locking record in time index table.
Before Attendant Stats can make a given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock a record in the time index database table.  
For error detail and required recovery, find the message in this chapter if it is a 
-9,000 number or in the Informix manual if it is a -10,000 number.  If the 
number is in the 10,000 series, the last three digits are the Informix error code.
Error locking route/trunk call record.
Before Attendant Stats can make a given change to a database record, it locks 
the record so that it cannot be accessed by another user during the process.  An 
error occurred in the attempt to lock a route or trunk call record in the Informix 
database.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  The last three digits in a 10,000-level number are the Informix error 
code.
Error modifying ans/abn/rcl call record.
An error occurred while the application was trying to make a change to a call 
record in the Informix database.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  If the number is in the 10,000 series, the last three digits are 
the Informix error code.
Error modifying att extn call record.
An error occurred while the application was trying to make a change to an 
attendant extension call record in the Informix database.  For error detail and 
required recovery, find the message in this chapter if it is a -9,000 number or in 
the Informix manual if it is a -10,000 number.  If the number is in the 10,000 
series, the last three digits are the Informix error code.
Error modifying attendant record.
An error occurred while the application was trying to make a change to an 
attendant record in the Informix database.  For error detail and required 
recovery, find the message in this chapter if it is a -9,000 number or in the 
Informix manual if it is a -10,000 number.  If the number is in the 10,000 series, 
the last three digits are the Informix error code. 
						

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Error modifying change party call record.
An error occurred while the application was trying to modify a change-party 
call record in the Informix database.  For error detail and required recovery, find 
the message in this chapter if it is a -9,000 number or in the Informix manual if 
it is a -10,000 number.  If the number is in the 10,000 series, the last three digits 
are the Informix error code.
Error modifying record in the report format table.
An error occurred while the application was trying to modify a record in the 
report format table.  For error detail and required recovery, find the message in 
this chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  The last three digits in a 10,000-level number are the Informix error 
code.
Error modifying record in time index table.
An error occurred while the application was trying to make a change to a record 
in the time index database table.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  If the number is in the 10,000 series, the last three digits are 
the Informix error code.
Error modifying record in tidx table.  Db & automated rpt gen discrepancy.
An error occurred because two people have attempted to add, modify, or delete 
a time index at the same time.  This has caused a difference between the 
Informix database and other internal system tables that must agree.  This is a 
rare but significant error occurring between Informix and the operating system.  
When this message is displayed, add, change, or delete any time index record.  
In the process, Informix and the system  “clean up” the results of the previous 
error.
Error modifying release call record.
An error occurred while the application was trying to make a change to a release 
call record in the Informix database.  For error detail and required recovery, find 
the message in this chapter if it is a -9,000 number or in the Informix manual if 
it is a -10,000 number.  If the number is in the 10,000 series, the last three digits 
are the Informix error code.
Error no database name in configuration.
There is no Informix database name in the Stat_cfg  file.  Enter that database file 
through the APM screens and enter the default name statsdb in the Database 
Name field.  Remember to process and install the database afterwards.
Error opening configuration file.
An error occurred while the application was trying to access the stat_cfg or 
att_cfg file.  Check the permissions for file access.  Make sure the configuration 
file is there and has not been removed in error.  Then call the system distributor 
if the problem persists. 
						

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Error querying attendant login table.
An error occurred while the application was querying the attendant login table.  
For error detail and required recovery, find the message in this chapter if it is a 
-9,000 number or in the Informix manual if it is a -10,000 number.  The last 
three digits in a 10,000-level number are the Informix error code.
Error querying database for attendant record.
An error occurred while the application was querying the database for an 
attendant record.  For error detail and required recovery, find the message in this 
chapter if it is a -9,000 number or in the Informix manual if it is a -10,000 
number.  If the number is in the 10,000 series, the last three digits are the 
Informix error code.
Error querying database for call record.
An error occurred while the application was querying the database for a call 
record.  For error detail and required recovery, find the message in this chapter 
if it is a -9,000 number or in the Informix manual if it is a -10,000 number.  The 
last three digits in a 10,000-level number are the Informix error code.
Error querying report format table.
An error occurred while the application was querying the report format table for 
matches to the given pattern.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  The last three digits in a 10,000-level number are the 
Informix error code.
Error querying time index table.
An error occurred while the application was querying the time index table for 
matches to the given pattern.  For error detail and required recovery, find the 
message in this chapter if it is a -9,000 number or in the Informix manual if it is 
a -10,000 number.  If the number is in the 10,000 series, the last three digits are 
the Informix error code.
Error querying time index table.  No tidx for auto report.
An error occurred while the application was querying the time index table.  For 
error detail and required recovery, find the message in this chapter if it is a             
- 9,000 number or in the Informix manual if it is a -10,000 number.  If the 
number is in the 10,000 series, the last three digits are the Informix error code.
Error reading configuration file.
An error occurred while the application was trying to read the stats_cfg or 
att_cfg  configuration file.  Check the file permissions.  If the problem persists, 
reinstall the software.