NEC Conference 911 User Guide
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CONFERENCE 911 USER GUIDE NEC America, Inc. NDA-30132-001 Revision 1.0 February, 2000 Stock # 244161
LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX, D term, and OpenWorX are registered trademarks of NEC Corporation. © 2000 NEC America, Inc. Printed in the USA All other brand or product names are or may be trademarks or registered trademarks of, and are used to identify products or services of, their respective owners. MS-DOS, Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Microsoft Windows 95 and Microsoft Windows 98 are trademarks of Microsoft Corporation.
NDA-30132 Revision 1.0Page i Conference 911 User Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Conference 911? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Keyboard Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 General Key Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Manual Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2 - Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What is Included in the Conference 911 Package? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 C911 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 C911 Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 C911 Agent Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 PBX Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LAN Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The Conference 911 Client Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Station Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ALI Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connection Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Call Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 3 - Using the Conference 911 Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Configuring the C911 Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Logging On to the C911 Client Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Logging Out of the C911 Client Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Exiting the C911 Client Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Working with Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Answering an Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Working with the Messaging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Monitoring the C911 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Appendix A - Software Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Service Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Page iiNDA-30132 Revision 1.0 CONTENTS Conference 911 User Guide Page Appendix B - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
NDA-30132 Revision 1.0Page iii Conference 911 User Guide FIGURES Figure TitlePage 2-1 Conference 911 Client window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2-2 Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2-3 Station Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2-4 Basic tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2-5 ALI tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3-1 Configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3-2 Conference 911 Login dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3-3 Log Out Confirmation dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3-4 Quit Confirmation dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3-5 D term Emergency Call message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3-6 Dismiss Active Call message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3-7 PBX Communication Lost message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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NDA-30132 Revision 1.0Page 1 Conference 911 User Guide About This Manual Chapter 1 About This Manual The Conference 911 User Guide provides the information you need to operate the Conference 911 (C911) software. This manual is based on Revision 1.0 of the software. What is Conference 911? Conference 911 (C911) is an OAI application that enables telephone users, C911 agents, and emergency agencies or PSAPs (Public Safety Answering Point) to communicate when an emergency call is placed. When an emergency call is placed, C911 notifies the C911 agents and all designated parties of the emergency call and allows the C911 agents to monitor and participate in the emergency calls between telephone users and the PSAP. C911 uses the NEC Open Applications Interface (OAI) to communicate with the NEAX2400. The Conference 911 package consists of the C911 Server and the C911 Client: • The C911 Server provides connectivity between the PBX, the C911 agent’s D term, and the C911 Client application. The C911 Client application is used by C911 agents to monitor and participate in emergency calls. Refer to the Conference 911 Installation Manual for more information about the C911 application. How This Guide is Organized The chapters in this guide are as follows: Chapter 1 - About This Manual This chapter outlines how to use the manual, including the actual manual organization, chapter layout, keyboard conventions, function keys, and basic terminology for C911. Chapter 2 - Getting Started This chapter gives a detailed overview of the C911 Client and its functions and features, including the hardware and software requirements, screen format, and field descriptions. Chapter 3 - Using the Conference 911 Client This chapter details how to use the C911 Client application, including the step-by- step instructions. Appendix A - Software Limitations This appendix describes the limitations of the Conference 911 software. Appendix B - Glossary This appendix gives definitions of the common terms relating to C911.
Page 2NDA-30132 Revision 1.0 About This Manual Conference 911 User Guide Using This Guide This guide is designed to make the application easy to understand and simple to use. There are examples of the screens you will see in C911, with step-by-step instructions for the procedures you need to perform. General ConventionsThis guide uses the following type conventions: This guide uses the following conventions for menus and shortcuts: Item Typeface or ConventionExample Book titles ItalicsConference 911 Operations Manual User input, variables Boldface Enter password at the prompt. Menu names, Window titles, field names Capitalized Options menu, Line Status window, User ID field Any screen output generated by C911 MonospaceA message that appears in a popup window or the status area of the screen. Example Means File > Workstation Choose the Workstation submenu on the File menu. CTRL+N Hold down the CTRL key while pressing the “n” key CTRL+Shift+N Hold down the CTRL key and the Shift key while pressing the “n” key Click Right-clickClick the left mouse button Click the right mouse button
NDA-30132 Revision 1.0Page 3 Conference 911 User Guide About This Manual ProceduresStep-by-step instructions are numbered. Simply follow the numbered steps to perform the desired function. Sometimes in step-by-step instructions, you will have more than one option to complete the task. These options are presented in bulleted lists, as shown in the following example: 1. The Fields to display group box contains the fields that are displayed in the Directory window. To add a field, select it from the Employee group box, and click Add. To select all of the fields, click Add all. 2. Click OK. Keyboard ConventionsGeneral Key Usage The general keys used throughout the C911 application are: Manual Descriptions Following are descriptions of the manuals referenced in the chapters of this guide: Applications Manager (APM) Installation Manual - Contains step-by-step instructions for installing the software from the release media. Applications Manager (APM) Operations Manual - Explains how applications like C911 are configured in the APM environment and how its databases are created, using the entries and values provided in this guide. NEAX2400 System Manuals - Give very detailed explanations about the assignments that need to be made through the Maintenance Administration Terminal (MAT) commands on the NEAX2400. Arrow keys Scrolls among options within a menu or field. Backspace Erases the character to the left of the cursor. Enter Accepts a selection or field entry. ESC Exits the current screen or action and moves to the previous screen or action. Tab Moves forward through fields and options. Shift+Tab Moves backward through fields and options. CTRL+Tab Moves forward through tabs. CTRL+Shift+Tab Moves backward through tabs. ALT+ highlighted letter Moves to that screen element.
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