NEC Conference 911 User Guide
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NDA-30132 Revision 1.0Page 5 Conference 911 User Guide Getting Started Chapter 2 Getting Started The hardware required for any OAI application includes the Private Branch Exchange system (PBX) and the OAI Telephony Server. In order for the Conference 911 system to operate properly, your operating environment must meet the following requirements. What is Included in the Conference 911 Package? C911 package should include the following: C911 Server Disk C911 Client Disks (2 disks) AddClient Utility Disk Message Server Disk Beeper Interface Disk (Optional) Java (TM) 2 RunTime Environment Diskettes (5 disks) Serial Number and Activation Key for C911 OAI Application Conference 911 Installation Guide Conference 911 User Guide Equipment Requirements The hardware required for any OAI application includes the Private Branch Exchange system (PBX) and the OAI Telephony Server. In order for C911 to operate properly, your operating environment must meet the following requirements. C911 Server RequirementsHardware UAP (User Application Processor) 1000, 2000, or 3000 Floppy drive Ethernet connection to the NEAX 2400 PBX and all C911 agent workstations Unique IP Address Note:(The IP Address in the UAP must be on the same address as the PBX except for the last octal.) 2 serial ports (if using the optional Beeper Interface); one port for a modem and one port for the Beeper Interface
Page 6NDA-30132 Revision 1.0 Getting Started Conference 911 User Guide Software SCO UNIX OpenServer 5.x or higher APM (Applications Manager) 3.x or higher Security dongle connected to a parallel port of the UAP. The dongle looks similar to a null modem or DB25 gender changer. Note:The dongle is only for this UAP and should be included with the UAP packaging. The dongle from a different UAP will not work. Registration serial number for the security dongle C911 Client RequirementsHardware Pentium class processor 64 Megabytes of RAM recommended; 32 Megabytes of RAM minimum 200 Megabytes of available hard drive space Network Interface Card (NIC) to connect to the LAN that houses the UAP Sound card Maximum of eight C911 Client workstations Software Java™ 2 Runtime Environment version 1.2 or higher Any operating system that is compatible with the Java™ 2 Runtime Environment 1.2 or higher, including: Microsoft ® Windows NT® 4.0 Microsoft ® Windows® 95 Microsoft ® Windows® 98 C911 Agent RequirementsDterm with a minimum 2-line 16 character display Optional workstation on UAP LAN for C911 Client application PBX RequirementsNEAX2400 with HDS XH 3.x (M Version) software or higher with OAI- compatible hardware and software Ethernet connection to the UAP Note:A separate, isolated segment is recommended for the connection between the PBX and the UAP. The UAP should be multi-homed with two network cards to meet this recommendation and still achieve full client/server functionality. LAN RequirementsIn order to run C911, the computer must be able to access the LAN where the PBX is located, in addition to the following considerations: Ethernet connection to the PBX Dedicated link to the PBX on a hub that will not cause an interruption if the rest of the LAN has problems.
NDA-30132 Revision 1.0Page 7 Conference 911 User Guide Getting Started The Conference 911 Client Window The Conference 911 Client window is the main window of C911 and is used for all emergency call processing. This window displays a graphical representation of the status of each 911 route and trunk, as well as the status of the communications between the client workstation, the Agent Server, and the PBX. Figure 2-1 Conference 911 Client window The Log Viewer window contains the following components: Title Bar Displays the name of the application and the name of the agent logged in to this C911 Client workstation. Ta b s Displays various information about the stations placing emergency calls and the text of the messages sent between C911 agents. Indicators Shows the status of the various communication links used by C911. The indicators shown on the Conference 911 Client window include the Call Status indicators and the Connection indicators. Agents List Displays the agents currently logged in to C911. Title Bar Tab ViewAgents List Connection Indicators Call Status Indicators
Page 8NDA-30132 Revision 1.0 Getting Started Conference 911 User Guide Ta b s The Conference 911 window contains the Main tab and the Station Information tab. Main Tab The Main tab contains the messaging feature of C911 Client. The Main tab is displayed when C911 Client is started and is the only tab displayed unless an emergency call is made. Figure 2-2 Main Tab The Main tab contains the following: Message Text Area Displays the messages sent between C911 agents using the Messaging feature. (See “Working with the Messaging Feature” on page 18 for more information.) Message field Allows C911 agents to enter text messages to other C911 agents. Message field Message Text Area
NDA-30132 Revision 1.0Page 9 Conference 911 User Guide Getting Started Station Information Tab The Station Information tab contains information about the individual extensions calling the emergency number. C911 displays a Station Information tab for each station that is calling the emergency number. Figure 2-3 Station Information Tab The Station Information tab contains the following: Station Number Shows the extension calling the emergency number on the Station Information tab. Ta b s Contains the Basic tab and the ALI tab, which contain detailed information about the emergency call. Station Number Tabs
Page 10NDA-30132 Revision 1.0 Getting Started Conference 911 User Guide Basic Tab The Basic tab contains the detailed information about the emergency call, such as the caller’s information, the route and trunk information, and the information about the C911 agent conferenced in to the call. Figure 2-4 Basic tab Call Information Displays information about the emergency call, including the caller’s information, the 911 Route and Trunk information, and, while conferenced, the information about the C911 agent conferenced into the emergency call. Message Text Area Displays the messages sent between C911 agents using the Messaging feature. (See “Working with the Messaging Feature” on page 18 for more information.) Message field Allows C911 agents to enter text messages to other C911 agents. Call Status Displays the current status of this station’s call, such as “Conference” to indicate that a C911 agent is conferenced in to the emergency call. Call StatusMessage field Message Text Area Call Information Area
NDA-30132 Revision 1.0Page 11 Conference 911 User Guide Getting Started ALI Tab The ALI tab contains the detailed information about the emergency call found in the ALI table. The ALI table contains information found in the Automatic Location Information system used by the PSAPs to track down the origin of an emergency call. The information found on the ALI tab allows the C911 agent to quickly identify the physical location of the emergency caller’s origin for the PSAP and internal authorities. Figure 2-5 ALI tab ALI Information Displays information about the emergency call, including the caller’s physical location and general information about the caller’s site. Message Text Area Displays the messages sent between C911 agents using the Messaging feature. (See “Working with the Messaging Feature” on page 18 for more information.) Message field Allows C911 agents to enter text messages to other C911 agents. Call Status Displays the current status of this station’s call, such as “Conference” to indicate that a C911 agent is conferenced in to the emergency call. Call StatusMessage field Message Text Area ALI Information Area
Page 12NDA-30132 Revision 1.0 Getting Started Conference 911 User Guide Indicators Because the C911 Client may often run for long periods of time between emergency calls, the Conference 911 Client window contains indicators to verify that all necessary connections between the components of the C911 system are active. The Conference 911 Client window contains the following indicators: Connection Indicator Shows the status of the connections between the C911 Client and the network, C911 Agent Server, and the PBX. Call Status Indicator Shows the status of the routes and trunks configured to handle emergency call, including the status of the emergency caller, the C911 agent handling the call, and the PSAP. Light Color Means: Red Connection is down. Green Connection is open and working. Light Color Means: Red Connected to an emergency call. Yellow Emergency call with new data requiring action is present. Green No emergency calls present.
NDA-30132 Revision 1.0Page 13 Conference 911 User Guide Using the Conference 911 Client Chapter 3 Using the Conference 911 Client Overview C911 allows callers to place an emergency call directly to the PSAP authorities, but notifies the designated parties internally of the emergency situation, enabling them to conference into the call with the emergency caller and the PSAP. C911 can notify internal authorities of the presence of an emergency situation via the D term, pagers, an audible alarm from the C911 Client, or a visual alarm like a flashing light. Configuring the C911 Client Before using the C911 Client, you must configure the application. Use the following steps to configure a C911 Client workstation: 1. From the workstation desktop, double-click the Conference 911 icon. The Configuration dialog box is displayed. Figure 3-1 Configuration dialog box 2. Do one of the following: Type the C911 Server name in the Host field. The value entered in the Host field must match the UAP name entered in the User Defined #3 parameter of the C911_Agent_Server. (See the Conference 911 Installation Guide for more information.) Type the IP address of your UAP in the Host field. (For example, 143.101.192.16) 3. Type the station number in the Station field. 4. Type the physical location of the workstation in the Location field. 5. Do one of the following to select the wave file C911 plays for incoming calls: Type the name of the wave file in the Call Alert field. Click the Browse button and select the desired wave file. 6. Do one of the following to select the wave file C911 plays when there is a problem with the network connection: Type the name of the wave file in the Network Alert field. Click the Browse button and select the desired wave file.
Page 14NDA-30132 Revision 1.0 Using the Conference 911 Client Conference 911 User Guide 7. Click OK. The Configuration dialog box closes and the Conference 911 Login dialog box is displayed. Logging On to the C911 Client Application Each time you work with the C911 Client, log in with your user ID and password. When you have finished using the C911 Client, you can log out or quit the application completely. Use the following steps to log in to the C911 Client application: 1. From the workstation desktop, double-click the Conference 911 icon. The Conference 911 Client Login dialog box is displayed. Figure 3-2 Conference 911 Login dialog box 2. Type the Agent name in the Agent field. 3. Type the password in the Password field. 4. Click Log On. The Conference 911 Client window is displayed, indicating the names of the agents currently logged in, the current status of the communication links to C911, and the current status of the 911 routes and trunks.