NEC Ds2000 Software Instructions Manual

Alphanumeric Display
DS1000/2000 Software ManualChapter 1: Features43
Volume Controls (page 431)
While a feature is active, pressing VOL 
 and VOL  adjusts the volume of the active feature. 
While a 22-Button or 34-Button Display telephone is idle, pressing VOL 
 and VOL  
adjusts the display contrast. Note that 34-Button Super Display Telephones do not provide 
contrast adjustments.  A system reset or power down returns the user-set contrast setting to a 
median level.
Feature Operation
Refer to...

Attendant Call Queuing
44Chapter 1: FeaturesDS1000/2000 Software Manual
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they 
wait for the attendant to answer — not busy tone. If you have the attendant as the overflow destina-
tion for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until 
they are answered 
Operator Call Key
The last programmable key on an attendant telephone is permanently...

Attendant Call Queuing
DS1000/2000 Software ManualChapter 1: Features45
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the trunk’s line/
loop key and the Ring Indicator lamp.
Feature Operation
To answer a call flashing the Operator Call Key:
1. Press the flashing Operator Call Key.
This places your outside call on Hold and answers the waiting call. 

Attendant Position
46Chapter 1: FeaturesDS1000/2000 Software Manual
Attendant Position
Description
The attendant is the focal point for call procesing within the system. The system can have up to four 
attendants. In addition to the features of a standard keyset, the attendant also has the following 
unique capabilities (refer to the respective feature for details):
Attendant Call Queuing (page 44)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy 
tone....

Attendant Position
DS1000/2000 Software ManualChapter 1: Features47
Programming Guide
Step-by-step guide for setting up Attendant 
Position (Page 1 of 2)
Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.
• A 24-Button or 110-Button DSS Console will 
also help the attendant process calls more quickly.
Step 2: Should the system have more than one attendant?
• In Program 0301 - Number of Operators 
(page 449), enter 2-4 or press CLEAR (to unde-
fine all operators)....

Attendant Position
48Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Note:Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01 
to that extension. If you change your operator setup and make an operator a “normal” extension, be 
sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the 
attendant’s Class of Service options are fully customizable.
Program 0301 - Number of Operators (page 449)
Specify...

Attendant Position
DS1000/2000 Software ManualChapter 1: Features49
Class of Service (page 105)
By default, the system assigns Class of Service 1 to the attendant. This provides the attendant 
with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, 
Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.
Do Not Disturb (page 146)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates 
the night mode for any trunks...

Automatic Handsfree
50Chapter 1: FeaturesDS1000/2000 Software Manual
Automatic Handsfree
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key 
— without lifting the handset or pressing 
SPK first. If enabled, the system provides Automatic 
Handsfree for:
Call Coverage Keys
Central Office Calls (line and loop calls)
Group Call Pickup keys
Hotline Keys
Intercom (ICM key)
Last Number Redial (LND key)
Paging keys
Park keys
Personal Speed Dial...

Automatic Handsfree
DS1000/2000 Software ManualChapter 1: Features51
Programming Guide
Programming List
Program 0201 - Automatic Handsfree (page 445)
Enter Y to enable Automatic Handsfree system-wide.
Program 1802 - Automatic Handsfree (page 540)
Enter Y to enable Automatic Handsfree.Step-by-step guide for setting up Automatic 
Handsfree
Step 1: IShould an extension be able to use Automatic Handsfree?
• In Program 0201 - Automatic Handsfree 
(page 445), enter Y to enable Automatic Hands-
free system...

Automatic Handsfree
52Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Central Office Calls, Placing (page 93)
With Automatic Handsfree, an extension user can press a line key to place a trunk call without 
first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a 
line key before lifting the handset or pressing SPK.
Handsfree and Handsfree Answerback (page 190)
Process calls using the speaker and microphone in the telephone (instead of the...