NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

	

 



 	
 



 
 

 

	


		
	 

Contents of this manual are subject to change without prior notice at the discretion of
NEC America, Inc.  This document has been prepared for the use of employees and
customers of NEC America, Inc. and may not be reproduced without prior written
approval of  NEC America, Inc.
EliteMail and Electra Elite are trademarks of NEC America, Inc.  
Copyright 1999
 
NEC America, Inc.
1555 Walnut Hill Lane
Irving, TX  75038
Business Terminals Division 

SECTION 1 
G
ENERAL 
I
NFORMATIONThe EliteMail VMS/EliteMail Limited system is people oriented, and speeds
communication between people using the very latest technology.
The EliteMail VMS/EliteMail Limited has a set of manuals that provide all the
information necessary to install and support the system.  The manuals are
described in this preface.
SECTION 2 
T
HIS MANUALThis manual provides detailed information to tailor the application to the
customer needs.  Worksheets are provided to collect...

Table of Contents
Job Specifications Manuali
Chapter  1 Job Specification Worksheets
Section 1 General Information ................................................................................  1-1
Section 2 What You Should Know about Your Site ................................................  1-1
Section 3 The Quick Install Method ........................................................................  1-2
Section 4 About This...

iiTable of Contents
Issue 1 EliteMail VMS/EliteMail Limited
Section 14 Worksheets 14 & 15:  Menus and Interviews Map ...............................  2-50
Section 15 Worksheet 15:  Menus and Interviews List...........................................  2-54
Section 16 Worksheet 16:  Transaction Boxes ......................................................  2-59
Section 17 Worksheet 17:  Interview Boxes ...........................................................  2-65
Chapter  3 Fill in the Screens
Section 1...

List of Figures
Job Specifications Manualiii
Figure 1-1 EliteMail Limited Banner Screen ...................................................................................  1-4
Figure 1-2 FMS( )-U10 ETU ...........................................................................................................  1-5
Figure 2-1 FloppySoft Menus and Interviews Map .......................................................................  2-52
Figure 2-2 FloppySoft Technical Support Menu Boxes...

ivTable of Contents
Issue 1 EliteMail VMS/EliteMail Limited
Figure 3-18 Access Code Options Window ....................................................................................  3-36
Figure 3-19 Personal Directory Page with Expanded Transfer Options Displayed ........................  3-39
Figure 3-20 Transaction Directory, Public Interview Box................................................................  3-45
Figure 3-21 Sample Transaction Box...

List of Tables
Job Specifications Manualv
Table 2-1 Sample Worksheet 1 – Site Information ........................................................................  2-4
Table 2-2 Sample Worksheet 2 – The Opening Greeting .............................................................  2-8
Table 2-3 Sample Worksheet 3 – Operator Handling..................................................................  2-10
Table 2-4 Sample Worksheet 4 – System Schedules...

Job Specifications Manual1 - 1
Job Specification Worksheets
 	
SECTION 1 
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NFORMATIONYou can set up the digital voice mail system for a particular application quickly
and easily.
An application
 is the way you set up the voice mail system at a site to meet
individual needs.  Every company has unique telephone communication
requirements. The decisions you make about the company specific needs
determine the way you set up the voice mail system.
SECTION 2     
W
HAT YOU 
S
HOULD KNOW 
ABOUT...

1 - 2 Job Specification Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Which calls should be transferred to an operator?
What happens when a caller without a touchtone telephone wants to go to
the operator? Should the transfer be made automatically? What touchtone
should callers press to get to the operator, and how many operator lines
are there?
How should calls be transferred to extensions?
What happens after an extension is selected?  Are calls answered
differently for different individuals in the...