NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual1 - 3
SECTION 4 
A
BOUT THIS MANUALThe Quick Install method has two basic functions:

Fill in the Worksheets
The first half of this manual explains how to fill in each worksheet.
After the worksheets are completed, you should have a solid
understanding of what the application really is and how to make it
successful. A complete set of blank worksheets is included in
Appendix A.
Worksheets 1-13 are basic worksheets that should be completed...

1 - 4 Job Specification Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Refer to Figure 1-2 FMS( )-U10 ETU.  The 64 MB IDE Flash Memory
module is configured as a single-drive partition for the Electra Elite 48
telephone system (it can also be used in the Electra Elite 192).   System
configuration and differences are described below.

System Configuration
• 40 subscriber mailboxes
• 2 or 4 ports
• 4 hours message storage and live recording time
• Single system language

EliteMail Limited has No softkey...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual1 - 5

Available Recording Space Warning
The Disk Full warning at 15 mins left field on Easymade Application
Page 6 also sets the minimum storage space allowed for live record
messages.  For EliteMail Limited only, subscribers are  prevented
from using live record when the available storage space is less than
or equal to twice the indicated disk full warning value.
Live record messages can quickly fill up available storage
space....

Job Specifications Manual2 - 1
Fill  in the Worksheets
 

SECTION 1 
W
ORKSHEET 1:  
S
ITE INFORMATIONUse this worksheet to collect information about the NEC telephone system
that may be helpful to a service technician in the future.  Although providing
the information on Lines 1-6 has no
 effect on how the voice mail system
operates, filling in this worksheet is a good way to keep the information in one
place.
1. Site name
Enter the name of the site where the voice mail system is installed.
2....

2 - 2Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited

No trunks
An operator answers all incoming calls first, then may forward certain
calls to the voice mail system. In this configuration, the system
automated attendant features are not used.
5. Action to Take for Overflow Calls
Choose how the voice mail system handles incoming calls when all its
ports are busy:

Ring system until it answers
When all ports are busy, an incoming call continues to ring until an
EliteMail port is free. If...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 3
Station Pilot Number
Enter the extension or telephone number that subscribers use to dial the
voice mail system internally. This is also called the 
master hunt group
number
.
Station Number for each voice mail system port
Enter the physical station number of the NEC telephone system that is
connected to each port of the voice mail system. (
e.g., a 4-port system has
only 4 blanks filled in.)
Telephone System Information
Keypad Map...

2 - 4Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Table 2-1  Sample Worksheet 1 – Site Information
Worksheet
 1Site Information
1. Site name   The Franklin Shipping Company  
                              
2. Contact name   Jonathan Winter 
               Telephone  # 214-555-1000 
            
Calls Answered
3. Total number of trunks          12         
Total number of stations        75Number of calls per day     800   
   
4. Day calls to be answered   (select one)
             
...

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Job Specifications Manual2 - 5
SECTION 2 
W
ORKSHEET 2:  THE 
O
PENING GREETINGYou should customize the opening greeting for your application. Ensure
that the quality of the recording is good. Keep background noise to a
minimum, and don’t overwhelm callers with a long list of options. Include
the name of your organization, and be sure to thank people for calling.
This worksheet helps you plan your opening greeting.  You can set up
different opening greeting prompts...

2 - 6Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited

Transfer to operator
Transfer the caller to the operator.

Say Good-bye
The system says 
“If you need further assistance, press the pound
key now. Thank you and good-bye”
 and hangs up.

Hang up
The system hangs up, without saying good-bye.

Go to another ID
The system routes the caller to another System ID you enter.

Restart the call
Except in special applications, return the call to the opening greeting
that answered the call.
If...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 7

Action after message?
Choose how the system handles callers after they record a message.
The system cannot take another message. The possible choices are:
• Transfer to operator
Transfer the caller to the operator.
• Say Good-bye
The system says 
“If you need further assistance, press the
pound key now. Thank you and good-bye”
 and hangs up.
• Hang up
The system hangs up, without saying good-bye.
• Go to another ID
The system routes...