Netgear A6210 Ac1200 High Gain Wifi Usb Adapter 802 11ac Dual Band Usb 3 0 User Manual

							Monitor and Maintain the Adapter 31
 A6210 WiFi USB Adapter
NETGEAR genie checks for available software upgrades. If new software is\
 found, the 
following screen displays.
6. 
Click the OK button.
The adapter software is updated.
Uninstall the Adapter Software
You can remove the adapter software.
To uninstall the adapter’s software:
Select Start > All Programs > NETGEAR A6210 genie > Uninstall NETGEAR A6210 
Software . 
						

							32
3
3.   Troubleshooting and Frequently 
Asked Questions
This chapter covers the following topics: •Troubleshooting
• Frequently Asked Questions 
						

							Troubleshooting and Frequently Asked Questions 33
 A6210 WiFi USB Adapter
Troubleshooting
This section provides the following troubleshooting sections:
• Adapter LED Is Not Lit
• Icon Is Not in the Windows System Tray
• Adapter Does Not Connect to a WiFi Network
• When I Connect the Adapter to a Network, I Cannot Access the Internet
• When I Connect to the Network, I Cannot Access Shared Resources Such as Printers
• Adapter Lost Its IP Address
Adapter LED Is Not Lit
The WPS button on the adapter also functions as a LED.
If the WPS LED does not light when you press the WPS button, try these t\
roubleshooting 
tips:
• Remove and reinsert the adapter.
• Check the Windows device manager to see if the adapter is recognized and\
 enabled. 
Reinstall the adapter software, if necessary
.
• Insert the adapter in a different USB port on your computer if one is available.
 Icon Is Not in the Windows System Tray
Check to make sure that your adapter is inserted in the USB port. If it \
is removed, the icon 
does not display. When you insert the adapter into the USB port, the icon returns to you\
r 
desktop and the Windows system tray. 
						

							Troubleshooting and Frequently Asked Questions 34
A6210 WiFi USB Adapter 
Adapter Does Not Connect to a WiFi Network
If you cannot connect the adapter to a selected WiFi network as describe\
d in Join a WiFi 
Network on page
 11, after you click the icon in the system tray or on your desktop to  open 
NETGEAR genie, the Home screen displays the following graphical network \
representation:
Try these troubleshooting tips:
• Make sure that your adapter is inserted securely into the USB port on yo\
ur computer.
• If the network uses WiFi security, check that you use the correct WiFi security settings or 
use Push N Connect if the network supports WPS.
• Some networks restrict use to only computers or WiFi devices with known \
MAC 
addresses. If that is the case, follow the steps in 
View More Information About the 
Adapter and Network 

on page  26 to find the MAC address for your adapter and provide it 
to your network administrator. 
						

							Troubleshooting and Frequently Asked Questions 35
 A6210 WiFi USB Adapter
When I Connect the Adapter to a Network, I Cannot Access the 
Internet
If you can connect the adapter to a WiFi network but the network is not \
connected to the 
Internet, after you click the icon in the system tray or on your desktop to 
open NETGEAR genie, 
the Home screen displays the following graphical network representation:\
Try these troubleshooting tips:
• Make sure that you are connected to the correct WiFi network. If you are\
, check to see if 
the router’s or access point’s Internet connection is working.
• If the Internet connection of the router or access point does not work, \
restart the modem 
(or any other device that serves as your ISP connection), router or ac\
cess point, and 
computer .
When I Connect to the Network, I Cannot Access Shared 
Resources Such as Printers
Try these troubleshooting tips:
• Make sure that the router or access point is physically connected to the\
 Ethernet network.
• Make sure that the IP addresses and the Windows networking settings are \
configured 
correctly
.
Adapter Lost Its IP Address
The adapter might lose its IP address after you upgrade the adapter soft\
ware but do not 
reboot your computer. Either restart your computer, or connect to a different router or access 
point. 
						

							Troubleshooting and Frequently Asked Questions 36
A6210 WiFi USB Adapter 
Frequently Asked Questions
This section addresses the following frequently asked questions (FAQs):
• Do USB Ports Go into Sleep Mode if No Traffic Is Going to or from the Port?
• How Can I Improve the Speed of My WiFi Connection?
• How Can I View the IP Address of the Adapter?
Do USB Ports Go into Sleep Mode if No Traffic Is Going to or 
from the Port?
USB devices go into sleep mode if a Windows USB feature called Selective\
 Suspend is 
enabled, which it is by default. If your adapter or another USB device g\
oes into Selective 
Suspend mode, the network disconnects. To prevent this type of network disconnection, 
disable Selective Suspend.
To disable Selective Suspend mode:
1. Select  Start > Control Panel > Hardware and Sound > Power Options > Edit Plan 
Settings > Change Advanced Power Settings > USB Settings .
2.  Change the setting for Selective Suspend mode to  Disabled.
How Can I Improve the Speed of My WiFi Connection?
The connection speed can vary depending on the type of USB port on your \
computer, the 
capacity of the router or access point for the WiFi network, and the typ\
e of Internet 
connection. You can view the physical rate in the status bar at the bottom of the NET\
GEAR 
genie screen (for more information, see  View the Connection Status and Details  on page  25). 
The following limits might apply:
• If the physical rate is limited to 54 Mbps, the adapter might be connect\
ed to an 802.1 1a, 
802.11b, or 802.11g network. If you want a faster physical rate, connect to an 802.1 1ac or 
802.1

1n network, if available.
• If the physical rate is limited to 54 Mbps, the network security might b\
e WPA (TKIP). 
When WPA (TKIP) security mode is configured on the router or access point, Wi\
Fi 
regulations allow the adapter to connect at up to 54 Mbps only. For a faster connection, 
configure the security for the router or access point as WP A2 or WP

A  +  WPA2 mixed WiFi 
security . The connection speed 
still 

depends on the WiFi capacity of the router or access 
point.
• If your computer does not include a USB 3.0 or USB 2.0 port, the physica\
l rate is limited 
to the 14   Mbps of the USB 1.1 legacy standard.
How Can I View the IP Address of the Adapter?
Click the  icon to open NETGEAR genie and click the Other button to view the IP 
address. For more information, see View More Information About the Adapter and Network 
on page   26. 
						

							37
A
A.   Factory Default Settings and 
Technical Specifications
This appendix covers the following topics:•Factory Default Settings
• Technical Specifications  
						

							 Factory Default Settings and Technical Specifications38
A6210 WiFi USB Adapter 
Factory Default Settings
The following table lists the default settings of your adapter.
Table 1.  Factory default settings
Default Settings
WiFi communication
Enabled
Country/region United States (varies by region)
Operating mode 802.11ac, 802.11n, 802.11a, 802.11g, or 802.11b
Data rate • Up to 867 Mbps with a WiFi router or access point that supports 802.1
1ac
•  Up to 300 Mbps with a WiFi router or access point that supports 802.11n
•  Up to 54 Mbps with a WiFi router or access point that supports 802.11g
•  Up to 11 Mbps with a WiFi router or access point that supports 802.1
1b
•  Up to 54 Mbps with a WiFi router or access point that supports 802.11a 
						

							 Factory Default Settings and Technical Specifications39
 A6210 WiFi USB Adapter
Technical Specifications
The following table provides technical specifications for the adapter. 
Table 2.  Technical specifications
FeatureDescription
Antenna Two dual-band dipole antennas
Standards  • 802.11ac
•  802.11n
•  802.11g
•  802.11b
•  802.11a
Radio data rate Autosensing
Frequency • 2.4 GHz to 2.5 GHz CCK and OFDM modulation
•  5 GHz OFDM, 802.1
1n MCS0-15, and 802.1
1ac MCS0-9 coding scheme
Encryption • WPA2-PSK [AES]
•  WPA-PSK [TKIP]
•  40-bit (also called 64-bit) WEP data encryption
•  128-bit WEP data encryption
Power  5V bus powered
Bus interface USB 3.0, compatible with USB 2.0 and USB 1.1
Provided drivers • Microsoft Windows 8.1
•  Microsoft Windows 8
•  Microsoft Windows 7
•  Microsoft V
ista
•  Microsoft Windows XP (32 and 64-bit)
Dimensions 92 x 31.4 x 14.45 mm (3.62 x 1.24 x.0.57 in.)
W eight 28 g (0.99 oz)
Operating temperature 0–40C (32–104

F)
Emissions FCC, CE