Netgear Dm200 Broadband High Speed Dsl Modem User Manual

							Broadband High-Speed
DSL Modem
User Manual
Model DM200
June 2016
202-11621-01
350 E. Plumeria Drive
San Jose, CA 95134
USA 
						

							Support
Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your
product, get help
, access the latest downloads and user manuals, and join our community. We recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
F

or regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulator

y compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
tr

ademarks are used for reference purposes only. 2
Broadband High-Speed DSL Modem Model DM200 
						

							Contents
Chapter 1 Hardware Overview of the ModemUnpack Your Modem........................................................................\
......................7
F
ront Panel With LEDs........................................................................\
...................7
Back Panel With Ports, Buttons, and a DC Connector...........................................9
Product Label........................................................................\
...............................10
Chapter 2 Install and Access the Modem
Connect to the Modem 

With an Ethernet Cable...................................................12
Types of Logins........................................................................\
............................12
DSL Ser

vice........................................................................\
.................................12
Automatic Internet Setup........................................................................\
.............13
Set Up the Modem for DSL Service and Access the Modem..............................13
Log In to the Modem After Setup to View or Change Settings.............................20
Change the Language........................................................................\
.................21
Let the Modem A

utomatically Update Its Firmware.............................................21
Access the Modem With the NETGEAR genie App.............................................22
Chapter 3 Manage the Internet Settings Manually
Use the Internet Setup Wizard After Initial Setup................................................25
Manually Set Up an ADSL Internet Connection...................................................29Specify an ADSL Connection Without a Login................................................30
Specify an ADSL Connection With a Login and PPPoA or PPPoE Service....34
Manually Set Up a VDSL Internet Connection.....................................................38 Specify a VDSL Connection Without a Login..................................................38
Specify a VDSL Connection With a Login and PPPoE Service.......................42
Specify an IPv6 Internet Connection....................................................................47 IPv6 Internet Connections and IPv6 Addresses..............................................47
Set Up an IPv6 6to4 Tunnel Internet Connection............................................47
Set Up an IPv6 Pass Through Internet Connection.........................................49
Set Up an IPv6 Fixed Internet Connection......................................................49
Use Auto Config for an IPv6 Internet Connection...........................................51
Manage the MTU Size........................................................................\
.................52 MTU Concepts
........................................................................\
........................52
Change the MTU Size........................................................................\
.............54
Chapter 4 Manage the WAN and LAN Network Settings
Manage the WAN Security Settings.....................................................................56
Manage NAT Filtering........................................................................\
..................56
Manage the SIP Application-Le

vel Gateway........................................................57
Manage IGMP Proxying........................................................................\
...............57
Manage the Modem’s LAN IP Address Settings..................................................58
Manage the Router Information Protocol Settings...............................................59 3 
						

							Manage Reserved LAN IP Addresses.................................................................60
Reserve a LAN IP Address........................................................................\
.....60
Change a Reserved IP Address......................................................................61
Remove a Reserved IP Address Entry............................................................61
Manage the DHCP Server Address Pool.............................................................62
Disable the Built-In DHCP Server........................................................................\
63
Change the Modem’s Device Name.....................................................................64
Set Up and Manage Custom Static Routes.........................................................65 Set Up a Static Route........................................................................\
..............65
Change a Static Route
........................................................................\
............66
Remove a Static Route........................................................................\
...........67
Chapter 5 Manage the Modem and Monitor the Traffic
Disable the Modem’s Routing Features and Use the Modem as a DSL Modem
Only........................................................................\
..............................................69
Reenable the Modem’s Routing Features............................................................70
Update the Firmware of the Modem....................................................................71Chec

k for New Firmware and Update the Modem..........................................71
Manually Upload New Firmware and Update the Modem...............................72
Manage the Configuration File of the Modem......................................................73 Bac

k Up the Settings........................................................................\
...............73
Restore the Settings........................................................................\
................74
Change the admin P

assword........................................................................\
.......74
Set Up P

assword Recovery........................................................................\
.........75
Recover the admin Password........................................................................\
......76
Return the Modem to Its Factory Default Settings...............................................76 Use the Reset Button........................................................................\
..............77
Erase the Settings........................................................................\
...................78
View the Status and Statistics of the Modem.......................................................78 View Information About the Modem and the Internet Port Settings................78
View the Port Traffic Statistics........................................................................\
.81
Change the Traffic Statistics Polling Frequency...............................................82
View, Renew, or Release the TCP/IP Internet Connection..............................83
View, Establish, or Terminate the PPPoE or PPPoA Internet Connection.......84
View Devices Currently on the Network...............................................................85
Set the Time Zone........................................................................\
........................85
Manage the Activity Log........................................................................\
...............86 Vie

w or Clear the Logs........................................................................\
............86
Specify 

Which Activities Are Logged...............................................................87
Manage the Modem Remotely........................................................................\
.....87
Chapter 6 Manage Port Forwarding
Forward Incoming Traffic for a Default Service or Application..............................90
Add a Port Forwarding Rule With a Custom Service or Application....................91
Change a Port Forwarding Rule........................................................................\
...92
Remove a Port Forwarding Rule........................................................................\
..93
Application Example: Make a Local Web Server Public.......................................94
How the Modem Implements the Port Forwarding Rule......................................94 4
Broadband High-Speed DSL Modem Model DM200 
						

							Chapter 7 Troubleshooting
Quick Tips for Troubleshooting........................................................................\
.....96
Troubleshoot With the LEDs........................................................................\
.........96Power LED Is Off........................................................................\
.....................96
Power LED Remains Solid Amber...................................................................97
You Cannot Log In to the Modem........................................................................\
.97
Troubleshoot the Internet Connection..................................................................97 Troubleshoot the DSL Link........................................................................\
......98DSL LED Is Solid Green........................................................................\
.....98
DSL LED Is Blinking Amber........................................................................\
98
DSL LED Is Off........................................................................\
...................98
Obtain an Inter
net IP Address........................................................................\
.98
Verify the PPPoE or PPPoA Connection.........................................................99
Reestablish the PPPoE or PPPoA Connection.............................................100
Troubleshoot Internet Browsing.....................................................................101
Changes Are Not Saved........................................................................\
............101
Troubleshoot Your Network Using the Ping Utility..............................................101 Test the LAN Path to Your Modem.................................................................101
Test the Path From Your Computer to a Remote Device...............................102
Appendix A Supplemental Inf

ormation
Factory Settings........................................................................\
.........................105
T

echnical Specifications........................................................................\
.............106 5
Broadband High-Speed DSL Modem Model DM200 
						

							1
Hardware Overview of the Modem
The  NETGEAR ®
 Broadband High-Speed DSL Modem Model DM200, in this man ual referred to as the modem,
supports autodetection for universal DSL support. The modem is compatible with most major broadband DSL
Inter

net service providers and supports VDSL2 and ADSL2+. You can connect the modem directly to a computer,
router, or WiFi router.
The chapter contains the following sections:
• Unpack Your Modem
 on page 7
• Front Panel With LEDs
 on page 7
• Bac
k Panel With Ports, Buttons, and a DC Connector on page 9
• Product Label
 on page 10 The 
modem does not support a connection to a cable Internet service provider. The modem
supports only a connection to a DSL (ADSL or VDSL) Internet service provider. However,
the 
modem does not support a bonded VDSL connection.
Note For more information about the topics that are covered in this manual, visit the support website
at 
support.netgear.com.
Note Firmware updates with new features and bug fixes are made available from time to time at
downloadcenter.netgear.com. You can check for and download new firmware manually. If
the f

eatures or behavior of your product does not match what is described in this guide, you
might need to update your firmware.
Note 6 
						

							Unpack Your Modem
Your package contains the modem, DSL microfilter, Ethernet cable, phone cable, and power adapter
(localiz
ed to the country of sale). Your package might contain more items. The filter or phone cable provided depends
on the region. In some regions, a CD is included in the package.
Note Figure 1. DM200 package content
Front Panel With LEDs The status LEDs are located on the front panel of the modem. Figure 2. LEDs of the modem
Hardware Overview of the Modem
7
Broadband High-Speed DSL Modem Model DM200 
						

							Table 1. LED and button descriptions
Description
LED
•Solid green. The modem is ready.
• Solid amber. The modem is starting.
If the P
ower LED lights solid amber during any other time, a power-on self-test (POST)
failure or device malfunction occurred.
For more information, see Power LED Remains Solid Amber on page 97.
• Blinking amber. The modem is in the process of upgrading firmware or was reset to
f

actory default settings and is restarting.
For more information, see Use the Reset Button on page 77.
• Off. Power is not supplied to the modem.
F

or more information, see  Power LED Is Off on page 96
.
Power •
Solid green. The modem is connected to a DSL service and the DSL connection is ready.
• Amber blinking. The modem is trying to connect to a DSL service and the DSL connection
is not yet established.
• Off
.The modem is not connected to a DSL service or a DSL connection is not established.
For more information, see Troubleshoot the DSL Link on page 98.
DSL The LED color indicates the speed of the Ethernet connection: green for 100 Mbps and amber
for 10 Mbps.
•
Solid green or solid amber. A powered-on device is connected to the Ethernet port.
When y

ou apply power to the modem, the LAN LED lights solid green for about 12 seconds
and then turns off even if a powered-on device is connected to the Ethernet port. When
the startup procedure is complete and a powered-on device is connected to the Ethernet
port, the LAN LED lights solid green or solid amber.
• Blinking green or blinking amber. Data is being transmitted over the Ethernet port.
• Off. No powered-on device is connected to the Ethernet port or the startup procedure is
not y

et complete.
LAN
Hardware Overview of the Modem
8
Broadband High-Speed DSL Modem Model DM200 
						

							Back Panel With Ports, Buttons, and a DC Connector
The back panel of the modem provides ports, buttons, and a DC power connector. Figure 3. Modem back panel
Viewed from top to bottom, the back panel contains the following components:
•
Power On/Off button. Press the Power On/Off button to provide power to the modem.
• DC po
wer connector. Connect the power adapter that came in the product package to the DC power
connector

.
• Reset button
. For information about using the Reset button, see Return the Modem to Its Factory
Def
ault Settings on page 
76.
• LAN port
. One Fast Ethernet RJ-45 LAN ports to connect the modem to a LAN device such as a
computer
, router, WiFi router, or Ethernet switch. This port is colored yellow.
• VDSL port. One RJ-11 DSL port for connecting the modem to an ADSL or VDSL line. This port is colored
gray.
Because the VDLS port supports both ADSL and VDSL services, the VDSL port is in this manual referred
to as the 
DSL port. Hardware Overview of the Modem
9
Broadband High-Speed DSL Modem Model DM200 
						

							Product Label
The product label on the rear panel of the modem lists the serial number and MAC address of the modem. The modem login information is not on the product label but stated below the VDSL
port on the back panel.
Note Figure 4. Modem product label
Hardware Overview of the Modem
10
Broadband High-Speed DSL Modem Model DM200