Netgear R6100 Ac1200 Dual Band Wifi Router User Manual

							Advanced Settings101
 R6100 WiFi Router
IPv6 DHCP
To set up an IPv6 Internet connection with a DHCP server:
1.
Select  ADV
 ANCED > Advanced Setup > IPv6.
The IPv6 screen displays.
2. In the Internet Connection 
 Type list, select DHCP.
The screen adjusts:
The router automatically detects the information in the following fields\
:
• Router
’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired 
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length 
of the prefix, which is also indicated by the underline (_) under the \
IPv6 address. If no 
address is acquired, the field displays Not Available.
• Router
’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired 
for the router’s LAN interface. The number after the slash (/) is the length of the prefix, 
which is also indicated by the underline (_) under the IPv6 address. I\
f no address is 
acquired, the field displays Not Available.
3. (Optional) In the DHCP User Class (If Required) field, enter a host \
name.
Most people do not need to fill in this field, but if your ISP has given\
 you a specific host 
name, enter it here.
4. (Optional) In the Domain Name (If Required) field, enter a domain na\
me.
You can type the domain name of your IPv6 ISP. (Do not enter the domain name for the  IPv4 ISP here.) For example, if your ISP’
 s mail server is mail.xxx.yyy.zzz, you would type 
xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in \
this field. 
(For example, Earthlink cable might require a host name of home, and Co\
mcast 
sometimes supplies a domain name.)
5. Specify how the router assigns IPv6 addresses to the devices on your hom\
e network (the 
LAN) by selecting one of the following radio buttons: 
						

							Advanced Settings102
R6100 WiFi Router 
•
Use DHCP Server . This method passes more information to LAN devices, but some 
IPv6 systems might not support the DHCv6 client function.
• Auto Config. 
 The default setting.
6. (Optional) Select the  Use This Interface ID check box, and specify the interface ID that you 
want to be used for the IPv6 address of the router
 ’s LAN interface.
If you do not specify an ID here, the router generates one automatically\
 from its MAC 
address.
7. Click the  Apply button.
IPv6 PPPoE
To set up a PPPoE IPv6 Internet connection:
1.Select  ADV
 ANCED > Advanced Setup > IPv6.
The IPv6 screen displays.
2. In the Internet Connection 
 Type list, select PPPoE.
The screen adjusts: 
The router automatically detects the information in the following fields\
:
• Router
’s IPv6 Address on WAN . This field shows the IPv6 address that is acquired 
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length 
of the prefix, which is also indicated by the underline (_) under the \
IPv6 address. If no 
address is acquired, the field displays Not Available.
• Router
’s IPv6 Address on LAN . This field shows the IPv6 address that is acquired 
for the router’s LAN interface. The number after the slash (/) is the length of the prefix, 
which is also indicated by the underline (_) under the IPv6 address. I\
f no address is 
acquired, the field displays Not Available.
3. In the Login fields, enter the login information for the ISP connection.\
 
						

							Advanced Settings
103  R6100 WiFi Router
This is usually the name that you use in your email address. For example, if your main 
mail account is [email protected], you would type JerAB in this field. Some ISPs (like 
Mindspring, Earthlink, and T-DSL) require that you use your full email address when you 
log in. If your ISP requires your full email address, type it in this field.
4.In the Password field, enter the password for the ISP connection.
5.In the Service Name name field, enter a service name.
If your ISP did not provide a service name, leave this field blank.
Note: The default setting of the Connection Mode field is Always on to provide 
a steady IPv6 connection. The router never terminates the connection. If the 
connection is terminated, for example, when the modem is turned off, the router 
attempts to reestablish the connection immediately after the PPPoE 
connection becomes available again.
6.Specify how the router assigns IPv6 addresses to the devices on your home network (the 
LAN) by selecting one of the following radio buttons:
•Use DHCP Server. This method passes more information to LAN devices, but some 
IPv6 systems might not support the DHCv6 client function.
•Auto Config. The default setting.
7.(Optional) Select the Use This Interface ID check box, and specify the interface ID that you 
want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC 
address.
8.Click the Apply button. 
						

							Advanced Settings104
R6100 WiFi Router 
Traffic Meter
Traffic metering allows you to monitor the volume of Internet traffic that passes through the 
router Internet port. You can set limits for traffic volume.
To monitor Internet traffic:
1. Click  ADV
 ANCED > Advanced Setup > Traffic Meter .
Scroll to view 
more settings
2.Select the  Enable Traffic Meter  check box.
3. (Optional) Control the volume of Internet traf
 fic.
You can use either the traffic volume control feature or the connection time control feature  to do this.
• Select the T
 raffic volume control by radio button and then select one of the 
following options:
-     No Limit. No restriction is applied when the traf
 fic limit is reached.
-     Download only . 
 The restriction is applied to incoming traffic only.
-     Both Directions. 
 The restriction is applied to both incoming and outgoing traffic.
• Select the Connection time control radio button and enter the allowed hours in the 
Monthly limit field.
4. (Optional) If your ISP charges for extra data volume when you make a n\
ew connection, 
enter the extra data volume in MB in the Round up data volume for each c\
onnection by field.
5. In the 
Traffic Counter section, set the traffic counter to begin at a specific time and date.
If you want the traffic counter to start immediately, click the Restart Counter Now  button. 
						

							Advanced Settings
105  R6100 WiFi Router
6.In the Traffic Control section, specify whether the router should issue a warning message 
before the monthly limit of Mbytes or hours is reached. 
By default, the value is 0 and no warning message is issued. You can select one of the 
following to occur when the limit is attained:
•The Internet LED flashes green or amber. 
•The Internet connection is disconnected and disabled.
7.Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
Click the Refresh button to update the Traffic Statistics section.
Click the Traffic Status button to display more information about the data traffic on your 
router and to change the poll interval. 
						

							106
9
9.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with 
your router. If you do not find the solution here, check the NETGEAR support site at 
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•Quick Tips 
•Troubleshoot with the LEDs 
•Cannot Log In to the Router 
•Cannot Access the Internet 
•Changes Not Saved 
•Wireless Connectivity 
•Troubleshoot Your Network Using the Ping Utility  
						

							Troubleshooting
107  R6100 WiFi Router
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1.Turn off and unplug the modem. 
2.Turn off the router.
3.Plug in the modem and turn it on. Wait 2 minutes.
4.Turn on the router and wait 2 minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged 
in. 
•The Internet LED on the router is on if the Ethernet cable connecting the router and the 
modem is plugged in securely and the modem and router are turned on. 
•For each powered-on computer connected to the router by an Ethernet cable, the 
corresponding numbered router LAN port LED is on. 
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly. 
•For a wirelessly connected computer, the wireless network name (SSID) and wireless 
security settings of the router and wireless computer need to match exactly. 
•If you set up an access list in the Advanced Wireless Settings screen, you have to add 
each wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct. 
•Wired and wirelessly connected computers need to have network (IP) addresses on the 
same network as the router. The simplest way to do this, is to configure each computer to 
obtain an IP address automatically using DHCP. 
•Some cable modem service providers require you to use the MAC address of the 
computer initially registered on the account. You can view the MAC address in the 
Attached Devices screen. 
						

							Troubleshooting108
R6100 WiFi Router 
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1. When power is first applied, verify that the Power/T
 est LED  is lit.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test \
is running.
3. After approximately 30 seconds, verify the following:
• The Power/T
 est LED is solid green.
• The Internet LED is lit.
• A numbered Ethernet port LED is lit for any local port that is connected\
 to a computer
 . 
A link has been established to the connected device.
The LEDs on the front panel of the router can be used for troubleshootin\
g.
Power LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and t\
hat the power 
adapter is securely connected to a functioning power outlet. 
• Check that you are using the 12 VDC, 5A power adapter that NETGEAR suppl\
ied for this 
product.
• If the Power/T
 est LED blinks slowly and continuously, the router firmware is corrupted. 
This can happen if a firmware upgrade is interrupted, or if the router d\
etects a problem  with the firmware. If the error persists, you have a hardware problem. F\
or recovery 
instructions, or help with a hardware problem, contact technical support\
 at 
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for about 20 sec\
onds and then 
turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber one minute after you turned on power to \
the router:
1. T
urn off the power and then turn it back on to see if the router recovers.
2. Press and hold the  Reset button to return the router to its factory settings. 
See Troubleshoot Your Network Using the Ping Utility  on page
  11 3.
If the error persists, you might have a hardware problem. Contact techni\
cal support at 
www.netgear.com/support. 
						

							Troubleshooting
109  R6100 WiFi Router
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all 
the LEDs stay on, there is a fault within the router.
If all LEDs are still on one minute after power-up:
•Cycle the power to see if the router recovers.
•Press and hold the Reset button to return the router to its factory settings. For more 
information, see 
Troubleshoot Your Network Using the Ping Utility on page 11 3.
If the error persists, you might have a hardware problem. Contact technical support at 
www.netgear.com/support.
Internet LED Is Off
If the Internet LED does not light when the router has power, check the following:
•Make sure that the Ethernet cable connections are secure at the router and at the 
modem.
•Make sure that power is turned on to the connected modem.
•Be sure that you are using the correct cable.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem.
WiFi LED Is Off
If the Wireless LED stays off, check to see if the WFi On/Off button on the router has been 
pressed. This button turns the wireless radios in the router on and off. The WiFi LED is lit 
when the wireless radio is turned on.
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the 
following:
If you are unable to log in to the router from a computer on your local network, check the 
following:
•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the router.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
•Try quitting the browser and launching it again. 
						

							Troubleshooting
11 0 R6100 WiFi Router 
•Make sure that you are using the correct login information. The login name is admin, and 
the default password is password. Make sure that Caps Lock is off when you enter this 
information.
•If you are attempting to set up your router and there is another router in your network, 
make sure that you have set up the router as a wireless access point. See 
Wireless 
Access Point on page 85.
•If you want to set up your router as a replacement for an ADSL gateway in your network, 
the router cannot perform many gateway services. For example, the router cannot 
convert ADSL or cable data into Ethernet networking information. NETGEAR does not 
support such a configuration.
•If you specify IP addresses in your network:
-Make sure that the IP address of your computer is on the same subnet as the router. 
If you are using the recommended addressing scheme, your computer’s address 
should be in the range of 192.168.1.2 to 192.168.1.254. 
-If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows 
and Mac OS generate and assign an IP address if the computer cannot reach a 
DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your 
IP address is in this range, check the connection from the computer to the router, and 
reboot your computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to its factory settings. This sets the router’s IP address to 
192.168.1.1. For more information, see 
Factory Settings on page 11 7.
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP 
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP 
address, your router requests an IP address from the ISP. You can determine whether the 
request was successful using the Router Status screen.
To check the WAN IP address: 
1.Start your browser, and select an external site such as www.netgear.com.
2.Access the router interface at www.routerlogin.net.
3.Select Administration > Router Status.
4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has 
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network. For more information, 
see 
Sequence to Restart Your Network on page 107.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following: