Netgear Wn2000rptv3 Universal Wifi Range Extender User Manual

							41
5
5.   FAQs and Troubleshooting
This chapter covers the following topics: 
•FAQs
•Cannot Connect to the Extender
•Cannot Join a WiFi Network and Receive an Error Message 
						

							FAQs and Troubleshooting 
42 N300  WiF Range Extender 
FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup Keeps asking me for my network password (passphrase) or 
security key, and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router or 
access point. For more information about where the place the extender, see 
Find the Best 
Location on page 13.
If you are using WEP security, make sure that you are typing the network password in the 
correct field.
Can I set up the extender in extender mode if I connect it to the router or access point 
with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router or access point if it is in 
extender mode. If the extender is in access point mode, you can connect it to the router or 
access point with an Ethernet connection. For more information about access point mode, 
see 
Use the Extender in Access Point Mode on page 14.
I forgot my login email address and password. What can I do?
On the login screen, click the Username & Password Help link to answer the security 
questions that you set up during the initial setup. For more information, see 
Recover a 
Forgotten User Name or Password on page 33
To restore factory settings:
1. Use a sharp object such as a pen or paper clip to press and hold the Restore Factory 
Settings button on the extender for at least five seconds until the Status LED lights 
amber.
2. Release the Restore Factory Settings button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
I use MAC filtering or an access control list (ACL) on my WiFi router. How can I include 
devices on the extender network in my MAC access list?
The extender uses a single MAC address for all devices connected to its network. Adding the 
extender MAC address to the ACL for your router automatically includes devices connected 
to the extender network. To view the extender MAC address from a NETGEAR router, use a 
web browser to log in to the router and view the Attached Devices or Connected Devices 
page. For more detailed instructions, see the documentation for your router. 
						

							FAQs and Troubleshooting 
43  N300 WiF Range Extender
Cannot Connect to the Extender
If you cannot connect to the extender, determine what prevents you from connecting:
•If you forgot your user name or password, click the Username & Password Help link. 
For more information, see 
FAQs on page 42.
•If your browser displays an error page, include http:// in the address field of your browser 
by typing http://www.mywifiext.net.
•If you already set up the extender but can no longer connect to it over WiFi, check to see 
if the Device Link LED is off or red.
•If you cannot get a WiFi connection working, you can use an Ethernet cable to connect 
your computer to the extender. 
Cannot Join a WiFi Network and Receive an Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that you 
can select it. If the network is secure, you must know the passphrase or key. If the extender 
does not connect to the network that you select, the cause might be one of the following:
•It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart 
Setup (see 
Run Smart Setup Installation on page 16) to select a WiFi network and retype 
the passphrase or key. The passphrase or key is case-sensitive. For example, 
PASSWORD25 is not the same as Password25 or password25.
•If the extender cannot detect your WiFi network, check to see if your WiFi network is still 
working. Make sure that the WiFi router is turned on. If possible, move the extender 
closer to the WiFi router. 
•If the extender Device Link LED is red, the WiFi connection between the WiFi router and 
the extender is poor. You can establish the best connection with a clear line of sight 
between the extender and the WiFi router. Make sure that no physical obstacles exist 
between the extender and the WiFi router, and try to move the extender closer to the WiFi 
router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not 
connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup 
displays a message to notify you that the extender is not configured.
To run Smart Setup again, click the YES button. To manually configure the extender, click the 
NO, CONFIGURE MANUALLY button. 
						

							44
A
A.   Factory Settings and Technical 
Specifications
This appendix covers the following topics: 
•Factory Default Settings
•Technical and Environmental Specifications 
						

							 Factory Settings and Technical Specifications45
 N300
 WiF  Range Extender
Factory Default Settings
To reset the extender to factory default settings, you can use either the\
 Restore Factory 
Settings button on the rear panel or the Erase function. For more information, s\
ee  Return the 
Extender to Its Factory Default Settings on page  37.
The following table lists the factory default settings.
Table 2.  Factory default settings  
Factory Settings
Setup Wizard Enabled
WiFi WiFi communication Enabled
WiFi network name (SSID) NETGEAR_EXT
Security Disabled
Transmission speed Auto
1
1. Maximum WiFi signal rate (IEEE Standard 802.11). Actual throughput \
can vary. Network conditions and environmental factors, 
including volume of network traffic, building materials and construction\
, and network overhead, lower actual data throughput 
rate.
Country/region Varies by region
Operating mode 802.11n, 802.11g, 802.11b
Data rate Up to 300 Mbps
DHCP Client enabled
Technical and Environmental Specifications
The following table shows the technical and environmental specifications\
.
Table 3.  Technical specifications 
Technical Specifications 
Network protocol and 
standards compatibility Data and routing protocols: TCP/IP, DHCP client, DNS relay, NAT (many-to-one), 
VPN pass-through (IPSec, PPTP)
Power adapter • North 
America (input): 120V, 60 Hz, input
• All regions (output): 12 VDC @ 1A output 15W maximum
Physical specifications • Dimensions: 178 x 130 x 54 mm (7 x 5.1 x 2.1 in.)
•  W
eight: 280 g (0.63 lb) 
						

							 Factory Settings and Technical Specifications
46 N300  WiF Range Extender 
Environmental• Operating temperature: 32° to 140°F (0° to 40°C)
• Operating humidity: 90% maximum relative humidity, noncondensing
• Electromagnetic emissions: Meets requirements of FCC Part 15 Class B.
Interface• 10BASE-T, 100BASE-TX, RJ-45
• 802.11n, 802.11g, 802.11b
Table 3.  Technical specifications (continued)
Technical Specifications (continued)