Nitsuko Digital System Feature And Terminal Programming Manual

Paging
An attendant cannot receive a Page announcement.
Personal Greeting
The attendant cannot record a Personal Greeting.  Also, an extension user should not have Personal Greet-
ing automatically Call Forward to an attendant.
Prime Line Selection
Prime Line Selection does not apply to an attendant in the headset mode.
Ringing Line Preference
Intercom calls to an attendant follow Ringing Line Preference programming.
Station Message Detail Recording / System Identification / Traffic Management Reporting...

AUTOMATIC CALL DISTRIBUTION
Description
Automatic Call Distribution (ACD) uniformly distributes incoming calls among members of a programmed
ACD group.  Each ACD group consists of member extensions, called agents, and a master number.  When a call
rings the master number, the system automatically routes the call to the agent that has been idle (on hook) the
longest.  The call can be a transferred call or Intercom call to the master number.  ACD obsoletes the need to
have a receptionist or attendant...

The system can have any number of ACD groups, with any number of agents within each group.  An agent can
only be a member of one ACD group.
The ACD busy announcement requires a VMU with AUX Module 
>02.10.
Conditions 
The maximum call waiting time that displays on the supervisor’s extension is 4:15 (four minutes, 15 seconds).
Default Configuration
No ACD Groups programmed.
Note:
For a less enhanced feature similar to ACD, refer to Uniform Call Distribution Hunting (UCD) on page 111.
Programming
Required...

➣KD- Programming Keys for DSS Consoles 
Program the supervisor’s DSS Console to have a Hotline key for each agent and the ACD master num-
ber.  This automatically makes the console’s E9 assignment the supervisor.
[Choose key #, enter hotline extension #]
Related Features
Call Coverage Keys / Hotline
A Call Coverage or Hotline key for the ACD master extension provides an ACD group BLF and simpli-
fied Transfer.  Call Coverage activates when all group members are busy.  This option requires an AUX
Module....

Feature Operation
To remove or install a member agent (from the supervisor’s extension):
1. Lift handset.
2. Press ICM
Listen for: Dial tone
3. Press PGM#.
Listen for: Dial tone stops
4. Press DSS Console key for agent you want to change.
5. Dial 7 to remove an agent; 4 to install.
6. Hang up.
To remove or install yourself as an agent (from your agent extension):
1. Lift handset.
2. Press ICM
Listen for: Dial tone
3. Dial 6 to remove yourself as an agent; 4 to install.
Listen for: Dial tone stops
4....

AUTOMATIC FAULT REPORTING/REMOTE MAINTENANCE
Description
The system constantly monitors the status of extensions and trunks, and automatically reports faults if they oc-
cur.  Automatic Fault Reporting provides alarm indications at the attendant’s extension.
The system constantly monitors the status of extensions, trunks and the expansion CEU.  It does not monitor or
report on the status of individual modules.
Attendant’s Alarm Indications
There are three categories of alarms displayed on the attendant’s...

Other Programming
➣QZ- SMDR Setup, SMDR Printout All The Time
If you connect the Backup and On-Line Program PC to the AUX Module serial port, you must disable
this option to use the LOAD and BACKUP options. [Y=enable, N=disable]
Related Features
Off-Hook Signaling
When an alarm displays, the attendant’s phone does not ring normally for incoming calls.  If the exten-
sion has Off-Hook Ringing, it rings with a single beep (repeated).  If the attendant’s extension does not
have Off-Hook Ringing, calls do...

AUTOMATIC HANDSFREE
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key.  There is
no need to press HF first.  The system always provides Automatic Handsfree for:
•Dialing Number Preview
•Directory Dialing
•Intercom (when user presses ICM)
•Last Number Redial
•One-Touch Speed Dial
•Save
•Speed Dial (when user presses DIAL)
Automatic Handsfree is programmable system-wide for:
•Central Office Calls (for all types of line keys)
•Group Call Pickup...

Ringing Line Preference
An extension user can press HF to answer a ringing call if their extension has Automatic Handsfree.
Feature Operation
To use Automatic Handsfree:
1. Do not lift handset.
2. Press key for desired feature.
Features: Introduction - Direct Trunk Access
AUTOMATIC HANDSFREE
38   FEATURESN1870SWG04   Issue 1-0 

AUTOMATIC RINGDOWN
Description
Available in Software Levels:
BaseAUX 
N/A
>02.10
With Automatic Ringdown, an ESL or ASI/OPX extension automatically calls a programmed destination when
the user lifts the handset.  This would be helpful, for example, in a hotel lobby with dedicated reservation
phones.  As soon as the caller lifts the handset, the phone rings the reservation desk.  The ringdown phone can-
not access any system features  The phone can, however, receive calls.
Conditions 
Automatic Ringdown...