Nitsuko Ds2000 Software Manual

							Traffic Management Report (TMS)
DS2000 Software ManualChapter 1: Features323
Traffic Management Report (TMS)
Description
LCCPU 01.00.00 Not available. 
						

							Transfer
324Chapter 1: FeaturesDS2000 Software Manual
Transfer
Description
Transfer permits an extension user to send (i.e., extend) an active trunk call to any other extension 
in the system, an Ring Group, UCD Hunting Group or Voice Mail. With Transfer, any extension 
user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if 
not picked up at the destination extension. If still unanswered, the call diverts to Key Ring. This 
assures that users do not lose or inadvertently abandon their transfers.
The system allows the following types of transfers:
Screened Transfer
The transferring user announces the call to the destination before hanging up.
Unscreened Transfer
The transferring party extends the call without an announcement.
The system cannot Transfer Intercom calls.
Conditions
None
Default Setting
EnabledLCCPU 01.00.00 Available.
Send the trunk call you are on to a co-worker. 
						

							Transfer
DS2000 Software ManualChapter 1: Features325
Programming Guide
Step-by-step guide for setting up Transfer 
(Page 1 of 2)
Step 1: Does an unanswered Transfer ring the destination extension long enough before 
recalling the extension that initially transferred it?
•F
or non-operator extensions:
In Program 0401 - Transfer Recall (page 375), 
leave the Transfer Recall interval at it’s currently 
assigned value.
•F
or operators:
In Program 0403 - Call Forward Ring No Answer 
(page 386), leave the Call Forward Ring No 
Answer interval at it’s currently assigned value.
•F
or non-operator extensions:
In Program 0401 - Transfer Recall (page 375), 
change the Transfer Recall interval to meet the 
site requirements.
•F
or operators:
In Program 0403 - Call Forward Ring No Answer 
(page 386), change the Call Forward Ring No 
Answer interval to meet the site requirements.
Step 2: If a transferred call is not picked up, recalls the transferring extension, and is still 
not picked up, does it divert to Key Ring after the proper interval?
• In Program 0401 - Trunk Revert (page 376), leave 
the Trunk Revert interval at it’s currently assigned 
value.
• In Program 0401 - Trunk Revert (page 376), 
change the Trunk Recall interval to meet the site 
requirements.
Step 3: If a user transfers a call into a busy UCD Hunting group, does it divert to the over-
flow destination (if programmed) after the proper interval?
• In Program 0401 - ACD/UCD Overflow 
(page 377), leave the ACD/UCD Overflow inter-
val at it’s currently assigned value.
• In Program 0401 - ACD/UCD Overflow 
(page 377), change the  ACD/UCD Overflow 
interval to meet the site requirements.
If yes
If no
If yes
If no
If yes
If no 
						

							Transfer
326Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0201 - Music on Hold (page 367)
Enter Y for this option to enable Music on Hold system-wide (if you also enabled MOH on 
Transfer below).
Program 0201 - MOH on Transfer (page 367)
Enter Y for this option to enable Music on Hold for transferred callers.
Program 0401 - Transfer Recall (page 375)
Set how long a transferred call rings the destination extension before recalling the extension 
from which it was initially transferred. This option pertains to all idle extensions, as well as 
busy multibutton extensions. Note that this timer does not control how long a transferred call 
rings a busy operator.
Program 0401 - Trunk Revert (page 376)
Sets how long a Transfer Recall rings the extension that initially transferred the call before 
Key Ring occurs. Key Ring rings all extensions programmed to ring for that line.
Program 0401 - ACD/UCD Overflow (page 377) 
Set how long a transferred call (or DIL) camps on to a busy UCD Hunt Group before ringing 
the overflow destination.
Program 0403 - Call Forward Ring No Answer (page 386)
Set how long a transferred call rings a busy operator extension before recalling the extension 
from which it was initially transferred. Note that this timer does not control how long a trans-
ferred call rings any busy non-operator extension.
Other Related Features
Call Forwarding (page 43)
Call Forwarding will reroute transferred calls.
Call Coverage Keys (page 40)
An extension user can Transfer a call to the covered extension by pressing the Call Co verage key.
Call Waiting / Camp-On (page 51)
Transfer can automatically Camp-On to a busy extension.
Direct Station Selection (DSS) (page 95)
You can press your DSS k ey to  Transfer a call instead of dialing a co-worker’s extension number.
Step 4: While a transferred caller is waiting to be picked up, should they hear Music on 
Hold instead of ringback?
• In Program 0201 - Music on Hold (page 367), 
enter Y for this option to enable Music on Hold 
system-wide.
•Program 0201 - MOH on Transfer (page 367), 
enter Y for this option to enable Music on Hold 
for transferred callers.
• In Program 0201 - MOH on Transfer (page 367), 
enter N for this option to disable Music on Hold 
for transferred callers. Step-by-step guide for setting up Transfer 
(Page 2 of 2)
If yes
If no 
						

							Transfer
DS2000 Software ManualChapter 1: Features327
Extended Ringing (page 119)
With Extended Ringing enabled, transferred trunks ring the destination extension for the 
Number of Extended Rings before recalling the transferring extension.
Extension Hunting (page 121)
Trunk calls transferred to a Terminal or Circular Hunting group member activate hunting. In 
addition, trunk calls transferred to a UCD group master number activate hunting.
Group Call Pickup (page 139)
A trunk call transferred to an extension in a Pickup Group activates Group Call Pickup.
Group Ring (page 144)
An extension user can Transfer a call to a Ring Group master number. If unanswered, the call 
will continue to ring the group until a member picks it up.
Hold (page 156)
If an extension receiving a screened Transfer answers the screen and immediately hangs up 
(before the transferring extension), the call goes on Exclusi ve Hold at the transferring extension.
Hotline (page 160)
An extension user can Transfer a call to their Hotline partner by pressing their Hotline key.
Intercom (page 165)
The system cannot Transfer Intercom calls.
Key Ring (page 170)
An unanswered  call transferred to an extension diverts to Key Ring if unanswered at the 
transferring extension.
Music On Hold (page 195)
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH 
while their call waits at the transfer destination.
Off-Hook Signaling (page 205)
An extension user can Transfer their current call to a co-worker or Voice Mail and then answer 
the waiting call. In addition, transferred calls can initiate Off-Hook Signaling.
Reverse Voice Over (page 245)
While idle, an extension user cannot use their Reverse Voice Over key to Transfer calls.
Station Message Detail Recording (page 277)
The system assigns the SMDR record to the last extension on the call. For example, if exten-
sion 306 answers the call, talks for 20 minutes, and then Transfers the call to extension 302, 
extension 302 “owns” the entire call record as soon as they hang up.
Voice Over (page 350)
An extension user can Voice Over after making a Screened Transfer and hearing busy/ring tone.
Feature Operation
To Transfer your call:
You cannot Transfer Intercom calls.
1. Do not hang up.
2. Press 
ICM.
You can press your Call Coverage or Hotline key instead of 
ICM.
3. Dial your co-worker’s extension.
OR
Press a DSS key.
OR
Dial a Ring Group or UCD Hunting group master number.
4. Announce call to make a Screened Transfer.
ORIntercom dial tone.
ICM anbd SPK on 
						

							Transfer
328Chapter 1: FeaturesDS2000 Software Manual
Press the flashing line key to return to the call if your co-worker doesn’t want it (i.e., rejects 
your screen).
OR
Hang up to send the call through Unscreened.
The call will recall to you if unanswered at the destination extension. If you don’t 
answer the recall, it diverts to Key Ring.
To Transfer your call to a co-worker’s mailbox:
1. Do not hang up.
2. Press 
ICM.
You can press your Call Coverage or Hotline key instead of 
ICM.
3. Press 
MW.
4. Dial your co-worker’s extension.
5. Hang up.Intercom dial tone.
ICM anbd SPK on 
						

							Trunk Group Routing
DS2000 Software ManualChapter 1: Features329
Trunk Group Routing
Description
With Trunk Group Routing enabled, an extension user can just press ICM and dial 9 to place a trunk 
call. Trunk Group Routing automatically selects the first available trunk in the extension’s pro-
grammed “dial 9” trunk group. This simplifies placing calls in systems that have a lot of trunks for 
outgoing calls. Rather than press one of many line keys, the user just dials 9 instead.
Conditions
Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration num-
ber (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet 
for more information.
Default Setting
Disabled
Programming Guide
LCCPU 01.00.00 Available.
Dial a single code to place a call over the first available trunk in a trunk group.
Step-by-step guide for setting up Trunk 
Group Routing (Page 1 of 2)
Step 1: Should dial 9 capability be available system-wide?
• In Program 0501 - Single Digit Access 
(page 395), enter Y.
• In Program 0501 - Single Digit Access 
(page 395), enter N.
Step 2: Should extension have dial 9 capability?
• In Program 1802 - Station’s Dial 9 Group 
(page 456), assign a trunk group that has valid, 
installed trunks to which the extension has access. 
Also review the steps below.
• In Program 1002 - Trunk Groups (page 424), 
assign installed trunks to the extension’s dial 9 
trunk group assigned above.
• In Program 1802 - Station’s Dial 9 Group 
(page 456), assign a trunk group that does not 
have valid, installed trunks to which the extension 
has access.
If yes
If no
If yes
If no 
						

							Trunk Group Routing
330Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0501 - Single Digit Access (page 395)
Enter Y to enable user’s to dial 9 for their specified trunk group. Enter N to require users to 
dial 9 followed by the Trunk Group number (0-8).
Program 1002 - Trunk Groups (page 424)
Program installed trunks into the trunk group you want to designate as an extension’s dial 9 
group in Program 1802 - Station’s Dial 9 Group on page 456 below.
Program 1802 - Station’s Dial 9 Group (page 456)
Assign the extension’s dial 9 trunk group.
Program 1803 - Extension Line Access Assignments (page 461)
To make outgoing call, make sure the extension has either outgoing access (2) or full access 
(3) for the trunk.
Program 1804 - Extension Trunk Group Access (page 464)
Make sure the extension has access to the trunk group specified in Program 1802 - Station’s 
Dial 9 Group on page 456.
Other Related Features
Central Office Calls, Placing (page 63)
Review this feature for other ways to place trunk calls.
Trunk (Line) Queuing / Trunk Callback (page 332)
An extension user camp-on or leave a Callback if all trunks in the dial 9 group are busy.
Trunk Groups (page 335)
With Trunk Group Routing disabled, extension users can optionally dial 90-98 to place calls 
on trunk groups 0-8.
Feature Operation
To place a call over a trunk group:
1. Lift handset.
2. Press ICM.
Step 3: Check the trunk and trunk group access options for the extension.
• In Program 1803 - Extension Line Access Assign-
ments (page 461), be sure the extension has either 
outgoing access (2) or full access (3) for some of 
the trunks in their dial 9 group.
• In Program 1804 - Extension Trunk Group Access 
(page 464), be sure to enable (Y) access to the 
extension’s dial 9 group.
Intercom dial tone.
ICM on. Step-by-step guide for setting up Trunk 
Group Routing (Page 2 of 2) 
						

							Trunk Group Routing
DS2000 Software ManualChapter 1: Features331
3. Dial 9.
If you don’t hear dial tone as soon as you dial 9, your system does not have Trunk 
Group Routing  enabled. SeeCentral Office Calls, Placing on page 63  for more.
If you hear busy tone after dialing 9, all the trunks in your dial 9 group are busy. You 
can dial 2 to wait in line for a trunk to become free, or dial 2 to have an available trunk 
call you back. See Trunk (Line) Queuing / Trunk Callback on page 332 for more.
4. Dial outside number.Trunk dial tone.
Line key on. 
						

							Trunk (Line) Queuing / Trunk Callback
332Chapter 1: FeaturesDS2000 Software Manual
Trunk (Line) Queuing / Trunk Callback
Description
Trunk Queuing
Trunk Queueing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk 
group to become free. The system recalls the queued extension as soon as the trunk is available. 
The user does not have to manually retry the trunk later.
Trunk Callback
After queuing for a trunk, the extension user just hangs up to convert the Trunk Queue into a Trunk 
Callback. When the trunk becomes free, the system automatically recalls the extension. As soon as 
the extension user answers the callback ring, the system connects the extension to the trunk.
An extension user can leave a Trunk Callbackfor many trunks. The system processes the callbacks 
as the trunks become free. In addition, many extensions can leave a Trunk Callback for the same 
trunk. The system processes the Trunk Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Trunk Callback request and then fails to answer the calback ring within 
four rings, the system cancels the Callback.
Trunk Queuing Priority
Selected extensions can have Trunk Queuing Priority enabled in their Class of Service. If more than 
one extension queues for a busy trunk, the system services the extension with Trunk Queuing Prior-
ity first. If more than one extension with priority is queued for the same busy trunk, the system ser-
vices the priority extensions on a first-in/first-out (FIFO) basis.
Conditions
A system reset or power failure cancels all Trunk Callbacks system-wide.
Default Setting
Trunk (Line) Queuing / Trunk Callback enabled for attendants (COS 1), but disabled for all 
other extensions (COS 2-15).
Trunk Queuing Priority disabled for all extensions (COS 1-15). LCCPU 01.00.00 Available.
When all trunks are busy, Trunk Queuing lets a user wait in line for a trunk to become free.
Trunk Callback will automatically call the user back when a trunk is available.