Nitsuko Ds2000 Software Manual

							Call Forwarding
DS2000 Software ManualChapter 1: Features43
Call Forwarding
Description
Call Forwarding permits an extension user to redirect their call to another extension. The types of 
Call Forwarding are:
Call Forwarding when Not Answered
Calls ringing the extension forward when not answered.
Call Forwarding when Busy or Not Answered
Calls ringing the extension forward when not answered, and all calls forward while the exten-
sion is busy.
Call Forwarding Immediate
All calls to the extension forward immediately.
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls imme-
diately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker 
calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 
301 or 304 go directly to 302’s mailbox.
Conditions
A system reset or power failure cancels Call Forwarding.
Default Setting
Enabled
Programming Guide
LCCPU 01.00.00 Available.
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Step-by-step guide for setting up Call 
Forwarding
Step 1: Should an extension be able to forward their calls to a co-worker?
• In Program 0101 - Internal Call Forwarding 
(page 362), enter Y to enable Call Forwarding.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
• In Program 0101 - Internal Call Forwarding 
(page 362), enter N to disable Call Forwarding.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
If yes
If no 
						

							Call Forwarding
44Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Internal Call Forwarding (page 362)
In an extension’s Class of Service, enter Y to enable internal Call Forwarding.
Program 0403 - Call Forward Ring No Answer (page 386)
For Call Forwarding Ring No Answer, set how long a forwarded call rings an unanswered 
extension before routing to the forwarding destination.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
Call Coverage Keys (page 40)
Call Forwarding will not reroute a call ringing a Call Coverage Key.
Direct Inward Line (page 88)
Call Forwarding will reroute Direct Inward Lines.
Do Not Disturb (page 114)
Call Forwarding considers an extension in DND as busy. In addition, an extension can have 
both DND and Call Forwarding enabled at the same time.
Extension Hunting (page 121)
If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow 
Call Forwarding. If a member of a UCD Hunting group forwards their calls, calls to the exten-
sion follow forwarding but calls to the UCD master number do not.
Extended Ringing (page 119)
With Extended Ringing enabled, RNA call forwarding rings an extension for the Number of 
Extended Rings before routing the forwarded destination.
Group Ring (page 144)
Call Forwarding will not reroute Group Ring calls.
Intercom (page 165)
Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute 
voice-announced Intercom calls. It will reroute only ringing Intercom calls.
Key Ring (page 170)
Call Forwarding will not reroute Key Ring calls.
Line Keys (page 176)
Call Forwarding will not reroute calls ringing line keys.
Loop Keys (page 179)
Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).
Step 2: When a user enables Ring No Answer forwarding, does an unanswered call ring the 
forwarding destination after the correct interval?
• In Program 0403 - Call Forward Ring No Answer 
(page 386), leave at the current setting.
• In Program 0403 - Call Forward Ring No Answer 
(page 386), change the entry to meet the site’s 
requirements. Step-by-step guide for setting up Call 
Forwarding
If yes
If no 
						

							Call Forwarding
DS2000 Software ManualChapter 1: Features45
Message Waiting (page 187)
An extension user cannot leave a Message Waiting at an co-worker that has Call Forward-
ing Immediate (*34) enabled. Pressing MW automatically leaves a message at the for-
warding destination instead.
An extension user cannot leave a Message Waiting at a busy co-worker that has Call For-
warding Busy/No Answer (*32) enabled. Pressing MW will automatically leave a mes-
sage at the forwarding destination instead.
Selectable Display Messaging (page 256)
Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.
Transfer (page 324)
Call Forwarding will reroute transferred calls.
Feature Operation
To activate or cancel Call Forwarding:
1. Press 
ICM.
2. Dial 
*3.
3. Dial Call Forwarding type:
0 = Cancel your extension’s Call Forwarding
2 = Call Forwarding Busy/No Answer
4 = Call Forwarding Immediate
6 = Call Forwarding No Answer
7 = Personal Answering Machine Emulation (see Voice Mail on page 340 for more). 
4. Dial destination extension (or 0 for your operator).
OR
Dial Voice Mail master number.
OR
Press Voice Mail key.
5. Press
 SPK to hang up.
Once you forward, only the user at the forwarding destination can place an intercom 
call to you.
You can forward your phone to another destination without first canceling Call For-
warding. For example, you can dial *34 + 0 to immediately forward to the operator, then 
later on dial *34 + 700 to immediately forward to Voice Mail.Dial tone.
ICM and SPK on.
Dial tone stops.
ICM and SPK on.
Dial tone.
ICM, DND and SPK on.
Dial tone off.
ICM and SPK off. DND on. 
						

							Call Forwarding, Off-Premise
46Chapter 1: FeaturesDS2000 Software Manual
Call Forwarding, Off-Premise
Description
LCCPU 01.00.00 Not available. 
						

							Call Forwarding Cancel
DS2000 Software ManualChapter 1: Features47
Call Forwarding Cancel
Description
LCCPU 01.00.00 Not available. 
						

							Call Timer
48Chapter 1: FeaturesDS2000 Software Manual
Call Timer
Description
Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. 
There are two types of Call Timer keys:
Manual Call Timer 
The Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while 
pressing the key a second time resets and turns off the timer. With a Manual Call Timer key, 
the timer will not start automatically. For example, if an extension user presses the Manual 
Call Timer key and calls three clients, the display will show the total elapsed time for all three 
calls. The user can also press the Manual Call Timer key to time events anytime while their 
phone is idle.
Automatic Call Timer
The Automatic Call Timer key will automatically start the Call Timer for each new trunk call, 
without the user having to press the key. The Automatic Call Timer can also work like a Man-
ual Call Timer key: push to turn on, then push a second time to reset and turn off. There is no 
need to have a Manual and Automatic Call Timer key on the same phone.
Conditions
None
Default Setting
No Call Timer keys assigned.
Programming Guide
LCCPU 01.00.00 Available.
Call Timer helps users that must keep track of their time on the phone.
Step-by-step guide for setting up Call Timer
Step 1: Should extension have a Manual Call Timer key?
• In Program 1701 - Call Timer Key (page 438), 
assign a Manual Call Timer key (code 16 + 1). 
Make sure you do not also have an Automatic 
Call Timer key assigned (code 16 + 2).
• In Program 1701 - Call Timer Key (page 438), 
make sure the extension does not have a Manual 
Call Timer key assigned (code 16 + 1).
If yes
If no 
						

							Call Timer
DS2000 Software ManualChapter 1: Features49
Programming List
Program 1701 -  Call Timer Key (page 438)
Assign a programmable key on an extension as a Call Timer key (code 16). The options are 
manual (1) and automatic (2).
Other Related Features
Hold (page 156)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold 
and another user picks it up, the timer restarts for the new user.
Central Office Calls, Placing (page 63)
Call Timer shows the time a user has been on a trunk call.
Station Message Detail Recording (page 277)
The SMDR report also keeps track of the time on a call.
Step 2: Should extension have an Automatic Call Timer key?
• In Program 1701 - Call Timer Key (page 438), 
assign an Automatic Call Timer key (code 16 + 
2). Make sure you do not also have a Manual  Call 
Timer key assigned (code 16 + 1).
• In Program 1701 - Call Timer Key (page 438), 
make sure the extension does not have an Auto-
matic Call Timer key assigned (code 16 + 2). Step-by-step guide for setting up Call Timer
If yes
If no 
						

							Call Timer
50Chapter 1: FeaturesDS2000 Software Manual
Feature Operation
To time your trunk call if you have an Automatic Call Timer key:
1. Place or answer trunk call.
2. The Call Timer starts automatically.
You can press the Automatic Call Timer key once to turn the timer off. Press the key a 
second time to restart the timer.
You can also press CHECK + the timer key to restart the timer.
To time your call if you have a Manual Call Timer key:
You can also use your Manual Call timer key as a stop watch while your phone is idle.
1. Place or answer Intercom or trunk call.
2. Press Manual Call Timer key.
You can press the Manual Call Timer key once to turn the timer off. Press the key a sec-
ond time to restart the timer.
You can also press CHECK + the timer key to restart the timer.Conversation with caller.
Automatic Call Timer key on.
Timer in first line of display.
Conversation with caller.
Manual Call Timer key on.
Timer in first line of display. 
						

							Call Waiting / Camp-On
DS2000 Software ManualChapter 1: Features51
Call Waiting / Camp-On
Description
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without 
hanging up. When the user Camps-On, the system signals the busy extension with two beeps indi-
cating the first waiting call. The beeps periodically repeat while the call waits. The call goes 
through when the extension becomes free.
If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The 
extension will not hear Camp-On beeps for additional waiting calls.
Conditions
A system reset or power failure cancels all Camp-Ons system wide.
While busy on a call, Camp-On tones occur only for the first incoming call and do not repeat.
Default Setting
Call Waiting tones enabled.
Programming Guide
LCCPU 01.00.00 Available.
Call Waiting helps busy extension users know when they have additional waiting calls. It also lets 
callers wait in line for a busy extension without being forgotten.
Step-by-step guide for setting up Call Waiting 
/ Camp-On
Step 1: Should extension be able to Camp On to a busy co-worker?
• In Program 0101 - Camp-On to Busy Extension 
(page 362), enter Y in each Class of Service that 
should allow users to Camp-On to a busy exten-
sion.
• In Program 0101 - Privacy (page 363), be sure 
Privacy is disabled at the destination extension 
(N).
• In Program 0101 - Camp-On to Busy Extension 
(page 362), enter N in each Class of Service that 
should prevent users from Camping-on to a busy 
extension. Entering N automatically converts an 
extension’s Camp On to Callback.
If yes
If no 
						

							Call Waiting / Camp-On
52Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Camp-On to Busy Extension (page 362)
In an extension’s Class of Service, enter Y to allow the extension to Camp-On to a busy co-
worker. Enter N to prevent the extension from Camping-On to a busy co-worker. Entering N 
also automatically converts an extension’s Camp On to Callback.
Program 0101 - Privacy (page 363)
An extension with Privacy enabled (Y) will block Camp On / Call Waiting.
Program 0201 - Call Waiting (Camp-On) Tone (page 367)
Enter Y to enable Camp-On tones system-wide. Enter N to disable Camp-On Tones system-
wide. 
Program 0403 - Call Waiting Tone Interval (page 387)
Set the interval between Camp-On tones.
Other Related Features
Attendant Position (page 24)
An extension user cannot Camp-On to the attendant because the attendant’s extension is never 
busy.
Callback (page 54)
If an extension user Camps-On and then hangs up, the system converts the Camp-On to a 
Callback.
Direct Inward Line (page 88),
DILs to a busy extension automatically send Camp-On tones.
Do Not Disturb (page 114)
An extension cannot Camp-On to a busy co-worker that is also in Do Not Disturb.
Key Ring (page 170)
A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that 
call.
Intercom (page 165)
A user can Camp-On after placing an Intercom call to a busy co-worker.
Privacy (page 226)
Privacy blocks Camp-On / Call Waiting.
Step 2: When an extension Camps-On to a co-worker, should the co-worker hear Camp-On 
tones?
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 367), enter Y to enable Camp-On tones sys-
tem-wide.
•InProgram 0403 - Call Waiting Tone Interval 
(page 387), set the interval between Camp-On 
tones.
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 367), enter N to disable Camp-On tones 
system-wide. Step-by-step guide for setting up Call Waiting 
/ Camp-On
If yes
If no