Nitsuko Nvm-2002 Voice Mail With Automated Attendant Programming Guide

							NVM-2
Voice Mail
with Automated Attendant
Programming Guide
Part No. 17690INS02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT  06484 TEL:  203-926-5400  FAX:  203-929-0535 
						

							This manual has been developed by Nitsuko America.  It is intended for the use of its customers and
service personnel, and should be read in its entirety before attempting to install or program the system.
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Nitsuko America, Telecom Division
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Attention:  Manager, Technical Publications
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ã 1997 by Nitsuko America.  All Rights Reserved
Printed in U.S.A. 
						

							    Table of Contents
Issue 1-0i
Chapter 1 Introducing NVM-2
About NVM-2 ..................................................................................... 1
About the Automated Attendant .......................................................... 1
About the Voice Mail System.............................................................. 1
NVM-2 Specifications......................................................................... 1
About the NVM-2 Documents............................................................. 2
Chapter 2 Understanding and Changing the Default
Setup
Programming NVM-2 Using the System
    Administrator Extension .................................................................. 3
The Default Automated Attendant Setup............................................. 3
The Default Mailbox Types and Numbering ....................................... 5
The Default Subscriber Mailbox Features ........................................... 6
Chapter 3 Customizing Automated Attendant Features
Setting Up Schedules for the Main Greetings...................................... 8
Recording the Main Greetings........................................................... 10
Temporarily Overriding All Main Greetings ..................................... 12
Setting Up a Dialing Options Menu .................................................. 14
Recording an Announcement Message.............................................. 21
Chapter 4 Customizing Subscriber Mailbox Features
Creating a System Administrator Programming Extension ............... 22
Enabling or Disabling a Message Lamp ............................................ 24
Blocking Automated Attendant Calls ................................................ 25
Using Forced Unscreened Transfer ................................................... 26
Assigning a Mailbox Name ............................................................... 27
Re-routing a Subscriber’s Callers ...................................................... 28
Setting the Message Limit for a Subscriber Mailbox ........................ 30
Chapter 5 Using Administrative and Maintenance
Features
Removing a Subscriber Extension ..................................................... 32
Deleting a Subscriber Mailbox Security Code .................................. 33
Erasing All Subscriber Messages ...................................................... 34
Recording a Subscriber Mailbox Name............................................. 35
Changing the FAX Extension ............................................................ 36
Setting the System Time .................................................................... 37
Setting the System Date..................................................................... 38
Getting the System Version Number ................................................. 39
Initializing (Erasing) All System Messages ....................................... 40
Restoring the Initial (Default) System Settings ................................. 41
Changing the Phone System Integration ............................................ 42 
						

							    Chapter 1:  Introducing NVM-2
Issue 1-01
About NVM-2
NVM-2 provides an Automated Attendant and Voice Mail system for
the Portrait Phone System.
 
About the Automated Attendant
The NVM-2 Automated Attendant does the following:
· 
Answers your incoming calls.
· 
Provides dialing instructions to callers and enables them to direct
their own calls to a desired extension, department or company
operator by dialing digits on their Touch-Tone telephone.
When the Automated Attendant answers, the caller hears a recorded
Main Greeting (also called an Instruction Menu).  The Main Greeting
typically begins with Thank you for calling ABC Company
 followed
by a list of dialing options.  A typical list of dialing options is as
follows:  If you know the extension number you wish to reach, please
enter it now.
   For Sales, press 1.  For Customer Service, press 2.
 etc.
About the Voice Mail System
The NVM-2 Voice Mail System does the following:
· 
Lets an Automated Attendant caller leave a recorded message at an
extension when it is busy, unanswered, or in Do Not Disturb mode.
If the caller does not wish to leave a message, they can return to the
Automated Attendant Main Greeting.
· 
Provides a Subscriber (Voice) Mailbox for each extension in the
phone system extension.  This Subscriber Mailbox holds the
recorded messages, lets the extension users record and send
messages to each other, plus more.
NVM-2 Specifications
Number of Ports: 2 (or 4)
Voice Storage Capacity: 2 hours (or 4, if 4 Voice Mail ports 
are installed)
Subscriber Mailboxes: Up to 24 Subscriber Mailboxes
(with a FAX machine, 23
Subscriber Mailboxes)
Telephone System Voice Mail Interface (via ASI and
Interface: Voice Interface Mail Unit,
depending on phone system)
Programming Interface: A Phone System
Extension
Electrical Requirements: 120V, 60 Hz
Environmental Requirements: 50-104 deg F, 10-40 deg C 
						

							    Chapter 1:  Introducing NVM-2
2Issue 1-0
About The NVM-2 Documents
· User’s Guide
 
This guide explains how to use the NVM-2 Subscriber Mailboxes.
It is for the extension users. (The Subscriber Mailboxes are
referred to as Voice Mailboxes
 in the User’s Guide.)
 
· Setup Guide
 
This guide explains how to get the NVM-2 system up and running
with the Portrait Phone System.  When the installer is done with the
setup procedure, each Portrait Phone System extension will have a
Subscriber Mailbox and the Automated Attendant will answer calls
using the default Main Greeting and dialing options.  To customize
NVM-2, see the Programming Guide.
 
· Programming Guide
This is a detailed explanation of the NVM-2 system programmable
features.  These features customize the Subscriber Mailboxes, the
Automated Attendant, and the NVM-2 system-wide features.  This
guide is intended for the installer and/or the person who maintains
the NVM-2 on a daily basis. 
						

							    Chapter 2:  Understanding and Changing the Default Setup
Issue 1-03
Programming NVM-2 Using the System Administrator Extension
To program (change/customize) the default settings for the NVM-2
features that are described in Chapters 3-5 in this guide, you must use
an NVM-2 System Administrator extension.  Extension 10 is a
permanent System Administrator extension.  You can convert any
Subscriber extension to  that of a System Administrator (see Chapter 3).
For easy reference, the tables on the following pages list the NVM-2
features that you can change.  The tables provide the default values and
a document reference (including a chapter number and a feature title) so
that you can find the information/instructions you need if you wish to
change these default values. (The default values for the NVM-2 features
are also provided with the feature descriptions in Chapters 3-5.)
The Default Automated Attendant Setup
TABLE  1:   Default Automated Attendant Setup at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
MainGreeting
Schedules forPlaying MainGreeting (s)
Thank you for calling.  If you are calling
from a Touch Tone phone, please dial
the extension number you wish to
reach or dial 0 for assistance.  If you
are calling from a rotary dial phone,
please stay on the line for assistance.
Sched 1:  Mon-Fri, starting at    9 AM, using Call Routing   Mailbox 802 (with DAT 1)Sched 2:  Mon-Fri, starting at    5 PM, using Call Routing    Mailbox 803 (with DAT 2)
Programming Guide:
- to record Main Greetings
- to set up schedules (20  max) for Main Greetings- to override Main  Greetings
3
3
 - Recording the Main Greetings
 - Setting Up Schedules for the    Main Greetings - Temporarily Overriding All Main   Greetings
DialingOptions Menu[Dial Action(DAT)] 1
Automated Attendant callers can: - Press 0 to reach the lowest   numbered extension in the system. - Dial extension to transfer to it. - Press 9 to hang up call. - Press * &  extension to leave a   message. - Press # and extension to log onto   that mailbox.
Also note that: - Actions for Keys 1-2 (in 124i, VS,   DS01) and 4-8 (all phone systems)   are undefined. - The Time-out function   automatically transfers a call to   lowest numbered extension if a   caller does not dial anything within   7 seconds after the Main Greeting   finishes.
Programming Guide:
- to change the Dialing  Options Menu
- to record Announcement  Message (if you want  callers to be able to press   a  number to listen to a   pre-recorded  announcement)
3
3
 - Setting Up a Dialing Options Menu
-  Recording an Announcement   Message 
						

							    Chapter 2:  Understanding and Changing the Default Setup
4Issue 1-0
TABLE  1:   Default Automated Attendant Setup at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
DialingOptions Menu[Dial ActionTables (DATs)]
2, 3
Automated Attendant callers can: - Press 0 to leave a message for   the lowest numbered extension. - Dial extension to transfer to it. - Press 9 to hang up call. - Press * &  extension to leave a   message. - Press # and extension to log onto   that mailbox.
Also note that: - Keys 1-2 (in 124i, VS,   DS01) and 4-8 (all phone systems)   are undefined. - The Time-out function   automatically gives the option to   record a message for lowest   numbered extension if a caller    does not dial anything within 7    seconds after the Main Greeting    finishes.
Programming Guide:
- to change the Dialing  Options Menu
- to record Announcement  Message (if you want  callers to be able to press   a  number to listen to a   pre-recorded  announcement)
3
3
- Setting Up a Dialing Options Menu
- Recording an Announcement   Message 
						

							    Chapter 2:  Understanding and Changing the Default Setup
Issue 1-05
The Default Mailbox Types and Numbering
TABLE 2:  Default Mailbox Types and Numbering at a Glance
Mailbox Type
What It Does Default Numbers
(You cannot change these)
 Where to Find Instructions to Change Features
Use this Document: Chapter # Feature Title in
Chapter
SubscriberHolds messagesfor an extensionuser and providesaccess to VoiceMail features.
Phone SystemExtensions        MlbxFor Portrait:10-16, 18-33* = 10-16, 18-33
For 124i301-307, 309-324* = 301-307, 309-324
For VS/DS01:300-307, 309-323* = 300-307, 309-323
For DS01:300-307, 309-323* = 300-307, 309-323
*Phone System Extension 17(Portrait) and 308 (all others)are reserved for a FAXMachine.  You can changethis number or convert it to aSubscriber Mailbox.
Programming Guide:
- to change all features
User Guide:
- to change user features  from a Subscriber’s  extension
4
N/A
  All features apply
  All features apply
AnnouncementPlays anannouncementmessage (e.g.,travel info) toAuto Attendantcallers.
800-801Programming Guide:
- to record the   announcement3 - Recording an   Announcement   Message
Call Routing(AutomatedAttendant)
Answers callsand lets callerspress numbers ontheir phones toprocess calls.
802, 803, 804Programming Guide:
- to work with Call Routing   Mailboxes
4  All features apply  (except Recording  an Announcement  Message)
DistributionDistributes asingle messageto all SubscriberMailboxes.
805User’s Guide:
- to distribute message to  all Subscriber Mailboxes
Programming Guide
- to erase messages  distributed to Subscriber   Mailboxes that do not  have users/extensions
N/A
5
 - Recording and   Sending a   Message &Future   Delivery Message
 - Erasing All   Subscriber   Messages
Future DeliveryStores FutureDelivery Messageuntil date andtime of delivery.
806User’s Guide:
- to delete a Future       Delivery message from       Future Delivery Mailbox
N/A - Recording and   Sending a   Future Delivery   Message 
						

							    Chapter 2:  Understanding and Changing the Default Setup
6Issue 1-0
The Default Subscriber Mailbox Features
TABLE 3:  Default Subscriber Mailbox Features at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in
Chapter
Subscriber MailboxNumbersPhone SystemExtensions     =   MailboxesFor Portrait:10-16, 18-33* = 10-16, 18-33
For 124i:301-307, 309-324* = 301-307,309-324
For VS/DS01:300-307, 309-323* = 300-307,309-323
*Phone System Extension 17(Portrait) and 308 (all others) arereserved for a FAX Machine.You can change this number orconvert it to a SubscriberMailbox.
N/A - The default valuescannot be changedN/AN/A
Message Lamp(Stutter Dial Tone)Lamp lights at Key Phones &Stutter Dial Tone is heard atSingle Line phones whenSubscriber has new message.
System Guide:- to enable or disable Msg  Lamp or (Stutter Dial       Tone)
4 - Enabling or Disabling a   Message Lamp
Security CodeNo Security Codes assigned.User’s Guide:
- to set a Security Code  from a Subscriber  Mailbox
Programming Guide:
- to delete a Subscriber’s  Security Code from  Sys Admin extension
N/A
5
 - Setting a Mailbox Security  Code
 - Deleting a Mailbox Security   Code
System AdministratorExtensionThe lowest numbered Extension/Subscriber Mailbox can be usedto program NVM-2.
Programming Guide:
- to create a System  Administrator Extension4 - Creating a System   Administrator Programming   Extension