Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Calling an Announcement Mailbox
An Announcement Mailbox is a mailbox that simply plays recorded
information. Typical Announcement Messages include: monthly sales
figures, a weekly business schedule, daily interest rates, insurance
claim information, movie schedule, etc. You can call an
Announcement Mailbox from outside the company and listen to the
Announcement Message.
1.Dial NVM-Seriesphone number.
2.Wait for company greeting.
3.Press # during the greeting, then dial
Announcement Mailbox number.
OR
Listen to the dialing instructions and dial
the code for the Announcement.
4.Dial Announcement Mailbox security
code (if required). 
lSee your System Administrator for the
code. The announcement may play
more than once. After it plays, NVM-
Series is programmed to hang up or
send you back to the Automated
Attendant. Dial NVM-Series outside
phone number.
Note:In step 3, you may have to press something other than #. It
depends on how your system is programmed. Ask your System
Administrator for the LOGON code in the Dial Action Table.
To call an
Announcement
Mailbox from outside
the company
Calling NVM-Series
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							Calling a Guest Mailbox
AGuest Mailbox is a mailbox that your System Administrator can
reserve for an outside party you know, perhaps a vendor you frequent-
ly do business with. You can record messages for the Guest Mailbox,
and the Guest can retrieve them through the Automated Attendant or
through an extension inside your company.
Your System Administrator can program a Guest Mailbox in one of
two ways: with access to all features in this guide or with access to all
features except: record and send a message (page 37) and forward a
message (page 29).
You may wish to give the instructions below to your Guest and
explain to them what they will hear when they call their mailbox (see
page 6).
1.Dial NVM-Seriesphone number.
2.Wait for company greeting.
3.Press # during the greeting.
lNVM-Series says: Please enter your
mailbox number. If you do not hear
this, you may have to press something
other than #. Ask your System
Administrator for the LOGON code in
the Dial Action Table.
4.Dial Guest Mailbox number.
lIf the mailbox has a security code,
NVM-Series says: Please enter your
security code.
5.Dial security code (if required).
To call their Guest
Mailbox through 
the Automated
Attendant, a person
must
Calling NVM-Series
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							Calling a Guest Mailbox (contd)
If the Message key or lamp is flashing, this
means there are messages in the mailbox.
l(See also page 25.)
1.For124i/384i phones: 
nPress only VMkey; or, CALLkey, dial k
8. On SLT, lift handset, dial k8. 
ForONYX/DS01 phones:
nPress Message key. On SLT, lift hand-
set, dial k6.
ForPortrait 308/824 phones:
nPress SPK, dial k(or press One
Touch key).
lIf your mailbox has a security code, you
hear: Please enter your security code.
3.Dial your security code (if required).
1.Get intercom dial tone, dial Voice Mail
master extension.
lYou hear: Please enter your mailbox
number.
2.Dial Guest Mailbox number.
lIf the mailbox has a security code, you
hear: Please enter your security code.
3.Dial your security code (if required).
To call their Guest
Mailbox from any
extension inside your
company, a person
must
To call their Guest
Mailbox from their
special Guest exten-
sion (if there is one),
a person must
Calling NVM-Series
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							Calling a Message Center Mailbox
Your System Administrator usually sets up a Message Center Mailbox
for callers who dial the Automated Attendant from a rotary dial phone.
AMessage Center Mailbox is a catch-all type of mailbox that lets
rotary dial callers leave a message without dialing any codes. At some
point in the day, someone in your company must call the Message
Center Mailbox to listen to the messages and forward them to the
appropriate mailboxes (see Listening to Messagesand Using the
Listening Options).
There are five features in this guide not available (or not applicable) to
a Message Center Mailbox: record and send a message (by pressing
RS), record a reply (by pressing RE), record a Mailbox Greeting (by
pressing G), record a Future Delivery Message (by pressing FD) and
forwarding calls to your mailbox.
For a description of what NVM-Seriesplays when you call a Message
Center Mailbox, see page 6. (NVM-Seriesplays the same prompts that
it plays for a Subscriber Mailbox.)
If the Message key or lamp is flashing, this
means there are messages in the mailbox
(See How You Know You Have Messageson
page 25.)
1.Lift handset.
2.For124i/384i phones:
nPress only VMkey; or, CALLkey,
dial k8. On SLT, dial k8.
ForONYX/DS01 phones:
nPress Message key. On SLT, dial k6.
ForPortrait 308/824 phones:
3.Press SPK, dial k(or press One Touch key).
lIf your mailbox has a security code, you
hear: Please enter your security code.
4.Dial your security code (if required).
To call a Message
Center Mailbox from
its corresponding
extension (if there is
one)
Calling NVM-Series
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							Calling a Message Center Mailbox (contd)
1.Get intercom dial tone, dial Voice Mail
master extension.
l You hear: Please enter your mailbox
number.
2.Dial Message Center Mailbox number.
l If the mailbox has a security code, you
hear: Please enter your security code.
3.Dial your security code (if required).
1
.Dial NVM-Seriesphone number.
2.Wait for company greeting.
3.Press #during the greeting.
lYou hear: Please enter your
mailbox number.If you do
not hear this, you may have to
press something other than #. 
Ask your System Administrator
for the LOGON code in the Dial
Action Table.
4. Dial Message Center Mailbox number.
lIf the mailbox has a security code, you
hear: Please enter your security code.
5. Dial security code (if required).
To call a Message
Center Mailbox from
outside the company
To call a Message
Center Mailbox from
any extension
Calling NVM-Series
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							Calling a Future Delivery Mailbox
AFuture Delivery Mailbox stores Future Delivery Messages. NVM-Series
sends a Future Delivery Message to other mailboxes on the programmed 
delivery date and time. (See also Recording a Future Delivery Message.)
If necessary, you can call the Future Delivery Mailbox to listen to and
erase a Future Delivery Message before NVM-Seriessends it. You can
also access all the other listening options except: record a reply (by press-
ing RE), have the message forwarded (by pressing MF), and make an
intercom call to the message sender (by pressing MC). Besides listening
to the Future Delivery Message, the only other feature you can access
after calling a Future Delivery Mailbox is Getting the Time and Date.
1
.Get intercom dial tone, dial VM master ext.
lYou hear: Please enter your mailbox
number.
2.Dial Future Delivery Mailbox.
lIf your mailbox has a security code,
you hear: Please enter your security
code.
3.Dial security code (if required).
1.Dial NVM-Seriesphone number.
2. Wait for company greeting, press log-on
code (by default its #).
l You hear: Please enter your mailbox
number. 
3.Dial Future Delivery Mailbox.
l If the mailbox has a security code, you
hear: Please enter your security code.
4.Dial security code (if required).
To call a Future
Delivery Mailbox from
outside the company
To call a Future
Delivery Mailbox from
an extension
Calling NVM-Series
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							Calling a Network Mailbox
If necessary, a person can call (i.e., log onto) an Alias or Remote
Network Mailbox and listen to the stored messages before NVM-
Seriessends them to the other Voice Mail System (s). NVM-Series
lets the person use the listening options and all the other features
explained in the Users Guide except:
nRecord and Send a Message (RS)
nRecord a Paging Message (PG)
nMessage Notification (OPN)
nCall Waiting (OPCW), Call Announcing (OPCA)
nCall Queuing
If anyone is going to log onto a Network Mailbox, it will probably be
the remote Alias Mailbox user. Perhaps the person is visiting your
company and wants to check their messages without calling their own
mailbox at their company.
1.Get intercom dial tone, dial VMmaster ext.
lYou hear: Please enter your 
mailbox number.
2.Dial Network Mailbox Number.
lIf your mailbox has a security code,
you hear: Please enter your security
code.
3.Dial security code (if required).
1. Dial NVM-Seriesphone number.
2. Wait for company greeting, press log-on
code (by default its #).
lYou hear: Please enter your
mailbox number.
3. Dial Network Mailbox number.
lIf the mailbox has a security code, you
hear: Please enter your security code.
4. Dial security code (if required).
To call a Network
Mailbox from outside
the company
To call a Network
Mailbox from an
extension
Calling NVM-Series
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							NVM-Seriescan handle your incoming callers in a variety of ways.
About Call Announcing
With Call Announcing, the Automated Attendant can let you know who
is calling. For more information, see Using the Call Announcing Option
on page 58.
About Call Queuing
With Call Queuing, NVM-Serieslets your Automated Attendant callers
queue (wait in line) for your extension when you are busy on a call.
It works like this:
nWhen you are busy on a call, NVM-Seriessays this to an incoming caller:
lExtension X X X (or your recorded name) is busy. To leave a
message, press 1. To wait for the extension to become available,
press 2. For other options, press 3.
nIf the caller presses 2, NVM-Seriesqueues the caller.
nWhen you hang up your call, NVM-Seriesputs the first waiting
call through.
nCallers choosing to abandon the wait have these options: they can
leave you a message, return to the Automated Attendant, or hang up.
If you would like your Automated Attendant callers to have this
queuing option, see your System Administrator.
Notes:(1) NVM-Serieswill not queue callers if the required number of
idle Voice Mail ports is not available. NVM-Seriesactivates
Call Waiting instead, if Call Waiting is on (see also page 57).
(2) NVM-Serieswill not activate Call Queuing if your Mailbox
Greeting or Paging Message is on.
(3) Call Queuing does not apply to callers who dial your direct
line while it is forwarded to your mailbox.
About Your Incoming Call Options
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							About Call Waiting
With Call Waiting, NVM-Serieslets Automated Attendant callers send
a signal (beeps) to your extension while you are busy on a call. For
more information, see Using the Call Waiting Option.
About the Paging Message
If you record a Paging Message, NVM-Seriesuses it to page you
when a caller tries to reach you. NVM-Seriesfirst parks the caller at
your extension, then plays your Paging Message over a page zone in
your phone system. You can pick up the parked call from any exten-
sion by dialing the Personal Park Orbit code for your extension (which
is usually: k, then your extension number). APaging Message is very
useful if you are frequently away from your desk.
NVM-Serieswill park and page for two types of callers: Automated
Attendant callers and callers who dial your direct line while it is for-
warded to your mailbox using code 1. Code 1 forwards unanswered
ringing calls (see Forwarding Calls to Your Mailbox).
NVM-Serieshandles callers one way if your Paging Message is on
and another way if it is off. More specifically:
nIf your Paging Message is on, Automated Attendant calls will not
ring your phone. NVM-Seriesimmediately parks the caller at your
extension and pages you. (This does not apply to direct line callers.
Only the off option applies.)
nIf your Paging Message is off, an Automated Attendant call or a
direct line call rings your extension as usual. If you do not answer
after a certain number of rings, NVM-Seriesgives the caller the
paging option. The caller hears:
lTo leave a message, press 1. To have the person paged, press 2.
For other options press 3. 
The caller can press 1 to leave a message, 2 to park and page, or 3
to reroute their call. Automated Attendant callers who press 3 return
to the Automated Attendant. Direct line callers who press 3 can be
rerouted whichever way you choose. It depends on how you Next
Call Routing Mailbox is programmed.(See the System Administrator.)
About Your Incoming Call Options
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							About the Paging Message (contd)
nThe Paging Message itself is simply a message you record to page
yourself. For example, John Smith should record a Paging Message
something like this: 
lJohn Smith. You have a call parked at your extension. 
NVM-Seriesis initially set up to page the All Call Page Zone. To have
NVM-Seriespage a different zone, see your System Administrator. 
Notes:(1) If Auto Attendant Do Not Disturb is on, NVM-Serieswill not
page you. For information on Auto Attendant Do Not Disturb,
see Recording a Mailbox Greeting.
(2) If you do not want NVM-Seriesto page you, be sure to erase
your Paging Message.
1.Call your mailbox (see page 6).
2.Press PG(74).
3.Follow the voice prompts.
lTo hear the Recording Options while
recording, press zero.
To work with a
PaGingmessage
About Your Incoming Call Options
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