Nitsuko Nvm-series Voice Mail And Automated Attendant Users Guide

							Using the Listening Options (contd)
nYou can forward the message to a maxi-
mum of 10 mailboxes. You can enter
the following mailbox types: Subscriber,
Guest, Message Center, Distribution,
Alias Network, Remote Network. (The
Remote Network Mailbox and the
accompanying destination mailbox
count as one mailbox toward the maxi-
mum of 10.) 
nYou can enter mailbox numbers or
names for all mailbox types except a
remote destination mailbox. For that
mailbox, you must enter the mailbox
number. Just follow the voice prompts.
nWhen you enter a Distribution Mailbox
number or name, NVM-Seriessends
the message to all the mailboxes on the
partner Distribution List. (See the
System Administrator for the
Distribution Mailbox number or name.) 
To have the Message
Forwarded to anoth-
er mailbox (including
network mailboxes),
contÕd
Listening to Messages
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							Using the Listening Options (contd)
nIf you press MFin the middle of a mes-
sage, NVM-Serieswill erase it when
you exit your mailbox unless auto save
is enabled or you save it.
nAmessage that you forward to a
Network Mailbox can be returned to
you. For a list of the reasons why, see
page 41.
nIf you record a comment for a network
message and forward it to a non-net-
work mailbox, the message is no longer
considered a network message. What
this means is this: If the recipient press-
es TIduring the message, NVM-Series
will say that the message is from you,
notfrom the remote sender. Also, if the
recipient records a reply, the reply will
be sent to you. So, to have a network
message retain its network status, do
not record a comment.
nTo have NVM-Seriesnotify you as soon
as a recipient listens to the forwarded
messages, make sure you record a com-
ment. Then, when you are finished,
press kR for return receipt. (For
details, see page 47.)
nTo have NVM-Seriescopy all your mes-
sages to another mailbox, (see page 55).
To have the Message
Forwarded to anoth-
er mailbox (including
network mailboxes),
contÕd
Listening to Messages
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							Using the Listening Options (contd)
1.Press MC(62).
lYou hear: Please Hold.
nThen NVM-Seriescalls the extension
that left the message. If the message is
a network message, NVM-Seriescalls
the remote Automated Attendant and
dials the mailbox number that left the
message. Since in most cases the mail-
box number and extension number
match, dialing the mailbox number will
ring the corresponding extension unless
special features at the far end prevent it.
If that is the case, you will probably be
able to leave a message.
nIf NVM-Serieshas enhanced Make
Call and does not know the message
senders extension, you can enter the
extension number that should receive
your call.
nIf the extension does not answer or is
busy, NVM-Serieslets you record a
reply (see page 29). Or, you can simply
press kto continue listening (if the mes-
sage was paused) or select another lis-
tening option.
nIf your phone system has Caller ID,
you may be able to use MCto reach an
outside message sender.
To Make a Call to the
message sender
(includingmessage
senders from other
Voice Mail systems in
the network)
Listening to Messages
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							Using the Listening Options (contÕd)
1.Press #.
nYou hear an options menu.
1.Press TI(84).
nIf you press TIin the middle of a mes-
sage, NVM-Seriesplays the
time/date/sender, then continues play-
ing the message.
nIf the mailbox is storing responses from
an Interactive Mailbox, pressing TIalso
plays the Reference number for the
responses (if it is enabled). (See also
Auto Time-Stamp on page 56.)
1.Press SA(72).
lYou hear: The message has been
saved. Ready.
nPressing SAin the middle of a mes-
sage pauses the message (except in
NVM-2, which goes to the next mes-
sage). Press kto continue listening or
select another listening option.
1.Press E(3).
lYou hear: The message will be erased
when you exit your mailbox. Ready.
nPressing Ein the middle of a message
pauses that message (except in NVM-2,
which goes to the next message). You
can press kto continue listening to it or
you can select another listening option.
To Erase the message
To SAve the message
To hear TIme, date,
sender
To exit the listening
mode
Listening to Messages
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							Using the Listening Options (contd)
1.Press RL(75).
nAll the comments for listening to mes-
sages apply to listening in reverse order.
lSee also Listening to Your Messages
on page 27.
1.Press L(5).
lSee also Listening to Your Messages on
page 27.
1.Press k.
lYou hear: Listening has been paused. To
continue listening, press the star key.
1.Pressk.
nNVM-Seriesplays the message from
where you paused it.
1.Press B(2).
nNVM-Seriesbacks up (rewinds) the
message, then automatically plays it. The
backup interval is normally 5 seconds.
1.Press BB(22).
nNVM-Series backs up (rewinds) the
message to the beginning, then auto-
matically plays it.
To Backup to the
Beginningand listen
To Backup a few 
seconds and listen
To continue listening
after apause
To pause while
listening
To Listen (skip) to
the nextmessage
To Reverse the order
in which you Listen  
to themessages
Listening to Messages
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							Using the Listening Options (contd)
1.Press G(4) before the message ends.
nThe go-ahead interval is normally 5
seconds.
1.Press VU(88) for volume up.
2.Press VD(83) for volume down.
3.Press VN(86) for normal volume.
1.Press 1N(16).
nNVM-Serieswill now play only your
new messages when you press Lto lis-
ten. New messages include any net-
work messages that were returned to you.
1.Press 1S(17).
nNVM-Serieswill now play only saved
messages (from previous mailbox 
sessions) when you press Lto listen.
1.Press 1H(14).
nNVM-Serieswill now play only your
held messages (from previous mailbox
sessions) when you press Lto listen. A
held message is a message that has
been partially listened to and not saved.
1. Press 1A(12).
nNVM-Serieswill now play through all of
your messages when you press Lto listen.
To select the list of All
messages for listening
To select the list of
Held messages  
for listening
To select the list of
Saved messages for
listening
To select the list of
New messages 
for listening
To turn the Volume
Up orDown, or
restore it to Normal
To Go ahead (fast
forward) a few sec-
onds and listen
Listening to Messages
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							Retrieving Fax Messages
To send a FAX Message to your mailbox, callers must call you from a
FAX telephone. NVM-Seriesthen plays recorded instructions on how
to send the FAX. Depending on how NVM-Seriesis set up, they may
be able to record a comment just before sending the FAX.
To see if you have a FAX message, you simply call your mailbox and
press Lto listen. If there is a FAX Message, NVM-Seriesplays the
recorded comment (if there is one), then says:
lThis X-page FAX Message arrived on (date/time) from (callerÕs
number, if known). The message has been saved.
You have the following options:
nLeave it in your mailbox until you are ready to get a printout of it.
nErase it.
nUse the MF command to forward it to another personÕs mailbox.
nGet a printout of it. To do this, use the MF command to forward the
message to a FAX Delivery Mailbox, which in turn sends the docu-
ment to a pre-designated FAX Machine or to any FAX number you
enter. See your System Administrator for more information.
nUse MC to make a call or RE to record a reply to the person who
sent the FAX as long as they sent the FAX from an inside extension.
Notes:(1) Your System Administrator can give you the FAX Delivery
Mailbox numbers and let you know how FAX Mail is set
up: through the Automated Attendant, through your mail-
box, or both. If it is set up through your mailbox, your
Mailbox Greeting will have to tell the caller how to leave a
FAX message.
(2) NVM-Seriessaves FAX Messages even if your mailbox is
set up for auto erase.
(3) You can receive Message Notification calls for FAX
Messages.
(4) Your Auto Forward partner receives a copy of the FAX
Message.
Listening to Messages
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							Recording a Message
NVM-Serieslets you record a message for a person:
nAfter you call their extension through the Automated Attendant and
cant get through.
nAfter you call the persons direct line while it is forwarded to their
mailbox.
nAfter you call the Automated Attendant, without calling the persons
extension (this is called quick message).
nAfter you call your Subscriber Mailbox (or Guest Mailbox, if
allowed in programming).
nAfter you make an Intercom call to their extension and cant get through.
(In Portrait 308/824, this works only if the extension you dial has for-
warded their calls to NVM-Series.)
You can also record a message once and have NVM-Seriessend it to a
list of mailboxes, called a Distribution List. You simply enter one
mailbox number: the Distribution Mailbox number that is associated
with the Distribution List. 
If you pause too long while recording or if you exceed the recording
limit, NVM-Serieslets you know. You hear:
lRecording has been paused due to silence. Or,You have exceed-
ed the recording limit. 
NVM-Seriesthen lets you know what options you have. (See also
Using the Recording Optionson page 43 and Using Auto Helpon
page 54.)
Note:Atone (beep) sounds to indicate you can begin recording. In the
first three methods above, you may be able to dial a code to
reroute your call after you leave a message. Apersons mailbox
greeting will let you know what you can dial. (See also
Recording a Mailbox Greeting on page 48 and the recording
instructions on the pages that follow.)
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Recording and Checking Messages
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							Recording a Message (contd)
1.Press a key to begin recording, if
instructed to do so. Otherwise, just start
speaking after the tone.
2.When done, hang up or press #to return
to the Automated Attendant.
1.Access the Distribution Mailbox.
lSee the System Administrator.
2.Start recording after the tone.
3.When done, hang up.
lNVM-Series distributes the message to
each mailbox on the Distribution List.
For another method, see page 40.
If you hear their greeting or:
lAt the tone you can leave a message:
1.Start speaking after the tone.
2.When you are done, hang up.
3.If you get no-answer, busy tone, or fast
busy tone (signifying Do Not Disturb):
nFrom your 124i/384i phone:
lPress VMKey or dial 8.
nFrom your ONYX/DS01 phone:
lPress Message key. If no key, dial 6.
If there is no key, you cannot leave a
message at a DND ext.
nFrom your Portrait 308/824 phone:
lDial 3.
4.Leave a message after the tone.
5.Hang up.
To record a message
after you make an
intercom call and
cant get through
To record a message
for a Distribution 
List after calling the 
Auto Attendant
To record a message
after youtry an
extension through
the Automated
Attendant or you call  
a persons direct line
38
Recording and Checking Messages
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							Recording a Message (contÕd)
1.Dial NVM-Seriestelephone number.
2.Press kduring company greeting.
lYou may have to press 0-9 (its pro-
grammable).
3.Dial the desired extension number (or
dial the desired Alias Network Mailbox
number).
lYou hear the mailbox greeting (if it is
recorded) or the voice prompt: At the
tone, you can leave your message for
(extension or name).
4.If a voice prompt or personal greeting
requests that you press a key, press that
key. Otherwise, go to step 5.
5. Wait for the tone, leave a message.
6. Hang up or press #to return to the
Automated Attendant.
Note:If the person you want to leave a mes-
sage for has a mailbox but no exten-
sion, you can simply call the
Automated Attendantand dial the per-
sons mailbox number to leave a quick
message.
To record a quick
message through
the Automated
Attendant (i.e., with-
out first calling some-
ones extension)
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Recording and Checking Messages
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