Nortel Bcm 2 0 Ata 2 Instructions Manual

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© 2000 Nortel Networks
P0908546 Issue 02
Enterprise Edge ATA 2
User Guide 
						

							P0908546 Issue 02 Enterprise Edge ATA 2 User Guide
Contents
About Enterprise Edge ATA 2 5
What does Enterprise Edge ATA 2 do? 5
Feature List 6
Alternate Line 6
Call Forward 6
Call Park 6
Call Park Retrieve 6
Callback for Call Park 6
Call Pick-up (Directed) 6
Call Pick-up (Group) 6
Call Queuing 7
Camp-on 7
Conference Call 7
Conference Hold 7
Conference Consultation (Split Conference) 8
Disconnecting One Party 8
Hold Call (Exclusive) 8
Hold Call (Public) 8
Hotline 8
Last Number Redial 9
Line Pool Selection 9
Enterprise Edge Voice Messaging 9
Page (General) 9
Page (Intercom) 9
Page (External) 9
Page (Intercom/External) 9
Priority Call 10
Privacy Control 10
Restriction Override 10
Ring Again 10
Reply To a Ring Again Signal 10
Saved Number Redial 11
Send Message 11
Service Mode 11
System Speed Dial 11
Tones 11 
						

							4  Contents
Enterprise Edge ATA 2 User Guide P0908546 Issue 02
Transfer 12
Blind Transfer 12
Transfer using announce 12
Transfer using Conference 12
To Transfer an external call to a co-worker with a line appearance using 
Hold 12
Trunk Answer from any Telephone 13
Voice Call 13
Data Communication 15
Set Tones to OFF 15
Auto-answer Modems and Answering Machines 15
Modem and FAX Transmission Compatibility 15
Troubleshooting for Data Applications 17 
						

							P0908546 Issue 02 Enterprise Edge ATA 2 User Guide
About Enterprise Edge ATA 2
What does Enterprise Edge ATA 2 do?
Enterprise Edge Analog Terminal Adapter 2 (Enterprise Edge ATA 2) connects a 
digital two-line display telephone port to a standard analog voice device, such as a 
single-line telephone or a data communication device, such as a modem or facsimile 
machine. Enterprise Edge ATA 2 provides on or off-premise service.
This guide describes:
• Enterprise Edge ATA 2 features used with the Enterprise Edge server
• Data Communication information
• Troubleshooting
All of the features available from Enterprise Edge ATA 2 are accessed by pressing 
û¥ on your telephone and pressing a feature or access code. The feature 
list shows û¥ and the feature code. Where applicable, steps are included 
to help use each feature. If your telephone does not have a û button, you 
must use the hook switch (located under the handset). The hook switch must be 
pressed for approximately one half of one second.
If your telephone does not have a ¥ or £ button, you must use dialpad numbers. 
To indicate a ¥ press Ú. To indicate a £ press Ü.
For more information about feature operations, accessing feature operations or 
feature codes, see your System Administrator. 
						

							6  About Enterprise Edge ATA 2
Enterprise Edge ATA 2 User Guide P0908546 Issue 02 
						

							P0908546 Issue 02 Enterprise Edge ATA 2 User Guide
Feature List
Alternate Line
ûÛ
Allows you to switch between your two intercom lines. When a line is in use, you 
hear an error tone informing you that the line is already in use.
Call For ward
û¥Ý
Directs your calls to another telephone connected to your Enterprise Edge system. 
Press the feature code followed by the extension number of the telephone to receive 
the forwarded calls.
To cancel Call Forward, pressû£Ý.
Call Park
û¥àÝ
Parks the call on hold and allows it to be retrieved from any other telephone within 
the system. When the call park is successful, you hear a confirmation tone and the 
call is parked on the highest numbered park code in the system. If call park is 
unsuccessful, you hear an error tone and remain connected with the call.
Note:Tones must be ON. For a list of park codes, see your System Administrator.
Call Park Retrieve
A parked call can be retrieved from any Enterprise Edge telephone by lifting the 
handset and pressing the Call Park code.
Callback for Call Park
Alerts you to the external call you parked and that has remained unanswered for a 
set period of time. If your telephone is not in use, callback causes your telephone to 
ring. If your telephone is in use, you hear the callback tone over the handset.
Call Pick-up (Directed)
û¥àß 
Allows you to answer a ringing telephone within your Enterprise Edge system.
Call Pick-up (Group)
û¥àÞ
Allows you to answer any ringing telephone within your Enterprise Edge pick-up 
group. 
						

							8  Feature List
Enterprise Edge ATA 2 User Guide P0908546 Issue 02
Call Queuing
û¥¡âÚ
Allows you to answer the first incoming external call to your telephone, while you 
are on a call. All other incoming callers hear a busy signal unless there is another 
telephone programmed to ring on the same line.
Camp-on
û¥¡Û 
Allows you to reroute an external call or a call from a Centrex system telephone to 
another Enterprise Edge system telephone.
Conference Call
û¥Ü
Allows you to establish a three-way conference between yourself, one external call 
and one intercom call, or two intercom calls. Line pool access allows you to 
establish a conference between yourself and two external calls.
To establish a conference call:
1. Make or answer the first call.
2. Press ûÛ. This automatically places the first call on hold.
3. Make or answer the second call.
4. Press û¥Ü to complete the conference.
Note:If the second call is busy, replace the handset and press ûÛ 
to return to the first call.
Conference Hold
Allows you to put the two conferenced parties on hold. The held callers are still 
conferenced.
To put the conference on hold:
1. Press ûÛ to put the two conferenced parties on hold.
2. Press ûÛ to restore the three-way call. 
						

							Feature List  9
P0908546 Issue 02 Enterprise Edge ATA 2 User Guide
Conference Consultation (Split Conference)
Allows you to put one party on hold and consult with the other party.
To consult:
1. Press û£Ü to split the conference.
2. Press ûÛ to alternate between calls.
3. Press û¥Ü to restore the three-way call.
Disconnecting One Party
Allows you to disconnect one party in a three-way conference call.
To disconnect one call:
1. Press û£Ü to put one caller on hold. You are connected with the 
other call.
2. Replace the handset.
3. Lift the handset and press ûÛ. You are connected with the caller 
on hold.
Hold Call (Exclusive)
û¥àá
Allows you to place an active call on hold and prevents it from being picked up from 
other telephones. When Tones is ON, a held call reminder tone is heard.
Hold Call (Public)
ûÛ 
Allows you to place an active call on hold and allows it to be picked up from other 
telephones. When Tones is ON, a held call reminder tone is heard.
To retrieve a call on hold:
1. Press ûÛ.
Hotline
Allows you to automatically call a programmed internal or external telephone 
number. To use the Hotline feature, lift the handset of the designated hotline 
telephone. 
						

							10  Feature List
Enterprise Edge ATA 2 User Guide P0908546 Issue 02
Last Number Redial
û¥Þ
Automatically dials the last external telephone number you dialed.
Line Pool Selection
Allows several telephones to access a group of exchange lines. To access line pool 
selection, enter the line pool code or during the intercom dial tone press:
û¥Ý .
Enterprise Edge Voice Messaging
Press the Enterprise Edge Voice Messaging extension, or û¥á¡Ú 
. Allows you to access your mailbox.
û¥á¡â .
Allows you to leave a message.
û¥á¡Ý .
Allows you to forward a call to Enterprise Edge Voice Messaging.
û¥á¡ß .
Allows you to transfer a call to a mailbox.
û¥á¡à .
Allows you to interrupt a caller who is leaving a message in your mailbox.
û¥áâÝ .
Allows an agent to login to or logout from a call center.
Note:You cannot use a single line telephone attached to Enterprise Edge ATA 2 
for Enterprise Edge Voice Messaging configuration tasks. For more 
information about accessing Enterprise Edge Voice Messaging features, see 
the Enterprise Edge Voice Messaging Reference Guide.
Page (General)
û¥ßâ   
Allows you to make an announcement to all Enterprise Edge telephones 
programmed to receive a page, as well as any other connected paging equipment. 
You must press a paging zone. For a list of page zones, see your System 
Administrator.
Page (Intercom)
û¥ßÚ 
Page (External)
û¥ßÛ