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Nortel Bcm 2 0 Attendant Console Instructions Manual

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    Page 1 www.nortelnetworks.com © 2000 Nortel Networks P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
    Page 2
    Page 3 P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide Contents Chapter 1 Introduction to Enterprise Edge Attendant Console 7 About this guide 8 Conventions 8 Console Attendant window terms 8 Using keyboard shortcuts 8 Using right-click capability 10 References 10 Chapter 2 Understanding Enterprise Edge Attendant Console 11 Server component 11 Client component 11 Reports component 12 Enterprise Edge Attendant Console features 12 Easy to use, time saving Graphical User Interface (GUI) 12...
    Page 4 4 Contents Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02 View menu 29 Tools menu 29 Transfer menu 30 Caller menu 31 Target menu 32 Attendant menu 32 Help menu 33 Using the toolbar 33 Using Caller Information options 35 Using the call processing area 37 Using the Directory options 38 Search and edit functions in the Directory options 38 Directory list 41 Chapter 5 Handling calls 45 Answering calls as an attendant 45 Finding the called person’s extension and placing it in the Target...
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